Zzoomm Full Fibre broadband Opiniões 7325

Rachael in the loyalty team was an absolute pleasure to deal with. The company actually worked to retain my customer which was most refreshing.

I’d be delighted to speak with Rachael again in 12 months to discuss renewing once again.

Definitely a positive experience !!!

Spoke to Jonathon this morning about coming out of contract and what zoom could offer. Jonathon was really helpful and found me a great deal.

Really clear communication from Riz who helped me to get the best deal on my new contract.

Maxine was very helpful and quick with her job.

Omar Razak was friendly and explained everything simply for me.
Great experience

I spoke with Johnny, and it was a pleasure, solve my request, change my package to a better deal.
I am very pleased to carry on to he a loyal customer of zzoomm.

Clear and easy instructions to follow from the agent Khaled.

Trouble with my new broadband connection . No Internet!! Jesson sorted out my problem easily and was courteous and kind.

Had an issue with a price rise, zoomm stepped up to the plate and and got me back to my original monthly payment with no problems, cant thank them enough with there being a cost of living crisis 10 out of 10 well happy.
Thankyou

I was feeling really frustrated because I was having terrible issues with my television connection to the WiFi.
Kaled talked me through the process and my TV is connected again

omar Razak was great excellent

Ellie helped me so much today, we woke up with no internet, an hour later trying everything to help and she managed it! Can't thank her enough, saved the children ( and me) during the Easter holidays!! Thank you

My contract was up for renewal and I called to negotiate a deal and it was painless talked to Alexandra and she did what she did new deal 24 months no price rises. The big corporates could learn a thing or two from this company. 5 starts from me

My experience from booking through to the survey has been very disappointing. Communication was poor throughout, appointments were cancelled or rescheduled without sufficient notice, and there was a lack of clarity about what was required for the setup. I was also told I would receive a call back within 24 hours, which I am still waiting for. As a potential new customer, this left a negative impression.

The only positive aspect of my experience was Sunny, who attended the survey. Despite my understandable frustration, he remained professional, apologised even though the issues were not his fault, and went above and beyond to resolve everything and get me online. He clearly takes pride in his work and is a real asset to your company. Without his efforts, I would have cancelled the contract.

Professional and courteous time with the engineer Khalid

Tom,was helping me a lot, and he did a good jop . i am please with the work he did for me

a new customer . just setting it up . spoke to a customer agent . very helpful so far khaled was ver helpful

All installed in an hour, nice and tidy job. John D & Colin J both lovely chaps and got me all hooked up on the WiFi before they left :)

The lady Maxine that I spoke to was very friendly, helpful and understanding with regards to my bill. Thank you.

Omar Razak arrived today and was early a real bonus he was fantastic, worked fast, cleaned up and got me set up ready for me to start work again so I was only without service for a short while. I can not praise him enough my last engineer for another company took over 3 hours he was so much quicker. Thank you Zzoomm for sending a real gentleman.