99 Bikes Opiniões 15 852

As I can read in another reviews 3 week waiting is standard. Very dishonest people.

Absolutely terrible service! It took 4 phone calls and four days to even pack and ship my very simple order out of the warehouse.

Ordered a bike 22 days ago for click and collect. The order said it would be 6-10 days. I have followed up with customer support after 15 days, they simply shrugged it off saying those are only guidelines. I followed up twice more and finally the bike arrived at the store awaiting assembly and they said with would be within 24 hours, that was 5 days ago.

I have relied on Open Run headphones for years. Eventually, they failed and I needed to replace them. I am thrilled with my Open Run headphones, especially for the price. They arrived sooner than expected as well, and they sound great.

I brought my bike in at the end of the day with an issue and Rory was so helpful and understanding. I really appreciated that he fixed my bike so quickly and was able to ride home safely.

We had a fantastic experience at 99 Bikes thanks to Rory! From the moment we walked in, he was friendly, knowledgeable, and incredibly patient as we explored our options for an electric bike. Rory took the time to understand our needs, explained all the features clearly, and gave honest, practical advice without any sales pressure. He made what could’ve been an overwhelming decision feel easy and enjoyable. Thanks to Rory, we left with the perfect e-bike and total confidence in our choice. Highly recommend asking for him if you're in the market—he’s a legend!

Very reliable and competitive over the many years of purchase

99 Bikes in Midland. These Guys are Awesome. They are so helpful andjust all round nice people. I wouldn't go anywhere else with my bike.. Love your work guys.

Have not received items, Australia Post shipping label created 4 days ago and item has not been shipped.

Not sure why they have so many great reviews. I have been trying to get an electric bike for nearly a monrh now. 99 bikes sucks you in by advertising bikes that are not available or simply don’t work. Then they try to upsell you to another bike that literally costs $1000 more. There is always some excuse and some delay. The bike I originally tried to buy is still being advertised on their website though it doesn’t work and apparently it is the only one in all of Australia! Still waiting on the upsell version from a different 99 Bikes store. Shoddy company with unethical practices. They really do not live up to their stellar reviews - at least not in Adelaide.

Brought 2 x TPU tubes 1 x Conti 5000 tyre and carbon brake pads staff were super helpful and friendly.
Also Daniel the mechanic was brilliant sorted out the issues with my carbon front wheel...couldn't be happier.

They misplaced my refund to a wrong account and refused to pay me correctly. Good luck to shop with them.

This is now the second time in a few weeks that I have selected and paid for express service and it is anything but. Last time took 4 days for me to get it from a local Adelaide store to my door in Adelaide. I get express stuff overnight from Queensland for Pete’s sake. Ordered more parts yesterday morning and once again no shipping confirmation. Won’t be ordering with 99 bikes anymore,

They make you pay when they get it wrong. I bought an expensive bike. They said they didn't have the right lock in stock and their supplier were out of stock, but if I got it somewhere else they'd install it. They even wrote it on my purchase order. I got the exact lock they'd recommended online and went to have it installed. It didn't fit. They'd misadvised me, they did have the correct lock in stock and fitted it. They charged me for the new lock and said the $115 lock i'd bought was now my problem. The staff were friendly, but they wouldn't take any responsibility. They said I should not have believed the staff member who advised me.

Biggest scam and money making racket in Perth.
I took my bike into 99 Bikes Morley because my chain kept coming off.
I was advised by their mechanic that I need to replace the chain as well as the back cluster.
I accepted this advice and asked them to perform the work.
The following day I went to pick up my bike after having received a text that the work was complete.
I got to the store spoke to the mechanic who assured me the problem of the slipping chain had been resolved. I paid $343 and toook my bike.
I decided to test it in the parking area - and lo and behold, the chain came off.
I took the bike back to the store and told them that the problem had not been resolved.
I was then told that I need to replace the front chainring at an additional cost of $178.
They have now done this additional work and this then begs the question - was it even necessary to change my chain as well as the back cluster?
Doubtful - I suspect it was nothing more than a scam to try and fleece the public of additional dollars.
My advice to you - if you are looking to get your bike serviced - take your bike to any other bike shop - just not this one - YOU WILL GET RIPPED OFF!

Customer service is all in the name - and Natalie's customer service games was truly 'next level'. Great, honest service, excellent advice - and the perfect exemplar of 'going the extra mile'. Could not be happier. Big ups and thanks Natalie!

One of the friendliest and helpful bike staff/ store I come across. Although on thus occasion my wife bought a brand that they dud not stock there was no pressurised selling. They put t h e customers needs first !!!!
Well done indeed

Phil did a great job to help us with new bikes and solving a small after sales matter.

Absolutely terrible customer service. In the end I just phoned up and cancelled the order. They didn’t care at all.

Kristian from 99 Bikes at Mile End, South Australia was helpful, patient, enthusiastic and interested in providing great customer service. It was refreshing and much appreciated.

I purchased an eBike from him and he was super informative about the bike, willing to look stuff up and help in any way he could and he genuinely made me feel like a valued customer of the company.