99 Bikes Opiniões 15 852

Paid express post, two days later still no tracking confirmation sent…

Via the online customer service team. Clicked on a Google ad where they advertised free delivery over $75, with no conditions. This was false, delivery was $100 and customer service made no effort to honor their advertisement or offer reduced shipping. I went to Elite Racing Cycles in North Perth instead who's customer service was outstanding and same priced bike at 99bikes.

I approached 99 Bikes to upgrade the cluster and wheel on my Canyon CF9. It required a complex matching of hubs, cluster and derailleur. Kush from 99 Bikes Phillip was able to investigate the problem and come up with a highly satisfactory workable solution.

I recently had my bike serviced by “Brendan” at 99 bike’s Alexandria and wow I never knew what a good job should be like till now as the service he did on my bike is amazing&finally my dropper post is installed perfectly and I can now utilise the use of it without issue,I have to get new Magura brakes installed in the coming weeks and I know where I will be going from now on ,”it’s 99 bikes at Alexandria as I cannot praise the workmanship enough, I have spent many a dollar at various places over the years and no where have I found a mechanic so sound as the mechanics at 99 bikes @Alexandria .”Thank you Brendan”.

Hyper fast posting of my headphones. I realised i forgot to put my discount voucher in before paying- thought i would ask, even though that was fully on me.
Got a refund after a very polite and fast email conversation.
Not often do i receive such great service!

Ordered some sleeves online as can’t get to shop during business hours. Auspost wouldn’t leave without signature - seller insistance. What a waste of $10 delivery. Still haven’t got item as can’t get to post office. Avoid

Bike i got was picked up from shop and i rode away after i got home a few rides later i realized the front wheel was not secured in the dropouts properly, I promptly fixed that. Kept it for 6-8 weeks but something wasn't right as there is enormous drag with power on. Put in to shop 6 business day later i call bike has not even been looked at I never got any communication from the store.Attended store location offered a bunch of excuses they had just tensioned the drive belt (improved the ride) but the tension is way too sloppy and the rear wheel wasn't aligned or the frame wheel bolts tight. Fixed that all myself when i got home, bunch of clowns in that store and yes i got rightly annoyed and let them know it.

Terrible customer service, sell you the wrong bike and don't care.

I bought the Cinesttico Classic Pro Nix Black MD cycling shorts, but I didn't like the product, I didn't like the quality, the body adjustment is terrible, gets in the way to pedal.

Despite not buying a bike in the end the online staff were great to deal with and replied promptly.

Delays response time from purchase didn't receive any invoice or comms for 24hrs after purchase, paid for express post still no tracking number.

Ordered online to make things easier, but they sent the wrong item. Now I have to go through the trouble of returning it. Disappointing experience.

Extremely slow shipping. Ordered Monday and I'm invoiced close of business Wednesday and no tracking number issued. Most shops have two hour click and collect or same day shipping. You need to invest in a better system.

awesome Service

Well they were supposed to service my gears but they are still exactly the same as when I brought it to the shop

Went to the Morley store for a gear adjustment and was helped by Adam. He went out of his way to help me. Really nice guy and very knowledgeable. Will definitely be choosing him as my bike mechanic in the future.

Very easy to deal with. Great selection of product in the website with all sizes available. Reasonable shipping and fast shipping. Definitely recommend recommended for people looking at any bike related product.

Great sales service, and great post sales service to back up.
Both sales and service have excellent communication skills, are very knowledgeable, professional and extremely efficient.
You feel you are in good and, most importantly, honest hands. Further, you don’t feel their friendliness is just a slick mask.
Sale was in 2024. Staff considered my needs thoughtfully, and suggested the perfect bike for me.
Service person,(recently), provided exact projected costs and explanations and despite being extremely busy, under the pump, even undertook some extra work that was needed then and there to save me an extra trip. Impressive.

Booked in a service at canon hill 99bikes for a $45 gear adjustment and specifically said contact if you have any issues because my budget is $45. The guy servicing it then put a $45 cassette without consulting me. And I was forced to pay $90. Terrible store and rubbish customer service save your time and money and go somewhere else

Ordered Wahoo Bike stand/desk and it has now been almost 2 weeks and no delivery. Contacted 99 Bikes 3 times and the only reply I get after 2 days each time is we are investigating the issue and will get back. In the meantime, I am at a loss as they have taken the payment and are least borthered to ensure the product is delivered to the customer.