99 Bikes Opiniões 15 852

To be honest, everything’s just good quality, yous have club price to make thing cheaper, yous have some pretty cool stuff it’s all around just a good shop

Multiple issues with the PEDAL bike, I would not recommend to anyone. Constantly in the workshop being repaired. Not even one year old.
Customer service was very slow, taking ten days to respond. Save your money and look elsewhere!

** EDIT **
The manager of the bike shop contacted me after seeing my review.

I’m of the opinion that what we do to correct mistakes is far more important than the initial mistake. They amended the error, advised feedback was delivered to the staff member involved, and apologised profusely for the experience. In doing so, restored my trust in the business

Disappointed the mistake was made, but they went above and beyond to fix it. Adjusted to 4 stars.
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Original review:
I came in with a bike which already had the crankset removed, and asked them to remove the bottom bracket. Very easy job.

They charged me $25 for only 2 minutes of labour. That works out to $750 per hour charged for labour!

They only told me the cost after doing the 2 minutes of work, so the only option I had was to pay for the overpriced work.

Providing costs before work is completed and charging reasonable amounts for quick jobs like this are a great way to build trust with your customers. 99bikes Springvale missed that opportunity, and also lost a returning customer.

I would stay away from this workshop, at least for small, quick jobs

Very helpful on the phone then followed by with email confirmation of our conversation. Thank you

Ordered Some mtb pants payed 17$ for express shipping that would come in 1-3 days and it arrived in 5 days Total waste of money

One star not even worth for this . I paid express fee for 1-3 days and it took 10 days so me and my son is so so so so so so so disappointed and it’s bullcrap

The bike is good but the company seem dodgy.
We paid $80 for shipping and it said it would be delivered to our address, but the courier they chose went no further than Bathurst so we needed to do an hour round trip to collect it. We tried to call the company multiple times about this and despite being told our call was in a queue, each time it eventually said no one was available and hung up.
The bike had clearly all been taken out of the box before and put back in, and the instructions for assembly were completely missing.

Super efficient, quick delivery, excellent website, great products and will be purchasing more from 99 Bikes when needed. Thank you.

I bought a bike for my grandson for Christmas at 99 Bikes Joondalup. The staff were very helpful and professional. The place was so organised with sales and service at each end of the store. I then returned to the place after Christmas with my grandson so that they could adjust the seat height and to buy him a helmet, drink holder and bike lock. They were so busy but made time for me and also showed me where to locate the user manual on their website. They didn't make me feel silly, even though I didn't know much about bikes and even helped me put the bike back in the car. I can't praise them highly enough. Would definitely recommend them!

Misleading advertising. I clicked a Google ad claiming free delivery over $75, but at checkout delivery was $100. Customer service refused to honor the offer or provide any solution. I ended up buying elsewhere with much better service and the same pricing.

99 Bikes Joondalup provided no tracking details for my bike order so I called them and they said they would email me details however they didn’t. End result, the bike was delivered without signature and left at the front door. My son, who’s Chrissy present is the bike, arrived home from school to find it. Chrissy ‘surprise’ ruined! So if you don’t want this to happen to you, or worse someone steals your unattended delivered bike, order from somewhere other than 99 Bikes Joondalup.

I wanted to purchase an e bike, but as I had no easy way to get a bike home from a shop since I don't have a car, so I opted to order online and pay for delivery so I'll be reviewing from an entirely online perspective.

I ordered during black Friday sales so I got an excellent deal, but even just the normal online prices are usually pretty good compared to the recommended retail prices.

The delivery estimate was 9-13 days but it ended up coming in only 4 which is great and was fine for me since I work from home, but it's something to keep in mind if someone isn't usually always home to receive large deliveries. It would be nice if better time estimates were given ahead of time or if times could be chosen for those that aren't always home.

The bike was well packed and fairly easy to assemble with tools I already had, though there were no assembly instructions included. Thankfully it was mostly pretty easy to figure out what went where.

The only issue I had was that it was missing a charger for the e-bikes battery, but I emailed them to let them know and they replied within a few hours to figure out what charger I needed and let me know they would mail one out. And thankfully the battery was already charged so even if it takes a few days for the charger to arrive I'll be able to use the bike until it runs out.

99 bikes totally disgusted with staff who ignored me and when finally paid for minor service of 2 e-bikes was ripped of $400
Normally would pay $95 per bike at Malvern super store glenhuntly were I purchased them
Totally rude staff member in the maintenance section small guy with tattoo on leg never again Braeside store

Bought a bike from the website (it was a good price) so I was ok with that part of the experience. The payment was taken. I received an email saying your bike is ready for pick up in store. I arrive and the bike wasn't ready. The sales person was messing around with the gears, shaking his head, then there were two of them. After about half an hour of waiting around I said, "I would come back", they agreed. I came back a few hours later and the shop was busy, the salesman looked at me and then proceeded to serve several other customers. I waited another 10-15 minutes before I needed to go. I did not get to pick the bike up. I emailed them and explained I was disappointed about not being able to collect the bike and would they be willing to deliver it (which I believed was fair given they wasted my time). No reply. Two days later I had an opportunity to drop by the store, I was then asked a million questions - who is the bike for? Has it been paid for? Mate, I am not a criminal, just want my bike. Customer experience was very poor, I had questions but felt like they weren't interested in answering them so I wont be going back there in the future. Airport West Store.

I love 99 bikes

I placed an order for an e-bike at a discount on the website, 99 bikes accepted the order and took payment. Almost 12 hours later they cancelled the order with no explanation, effectively breaking a contract under British consumer law (be very careful and read their t&cs before you place an order, apparently they don’t consider the contract to be validated until they ship the goods, as opposed to when they take your money). 24 hours later I am still waiting for them to explain why they cancelled the order.
In the meantime an alternative discount from another shop has expired, so 99 bikes cost me money.
I will never deal with this company again and I would advise others to think very carefully before doing so.

try sending your review requests after the customer has received the goods.
Haven't received mine so cannot really comment

I previously gave a bad review about the cost of replacement wheels and the unwillingness to offer alternative cheaper parts , but then the nedlands store has been very helpfil and compassionate and I will be replacing the bike which was cheaper than replacing the wheels . they are even keeping the frame of the bike for me for another week whilst i arrnage to have it removed as I have no car and dont want it to go into the bin.

Todd was tremendous to deal with at the Tweed Heads store as we bought and set up my wife's first e-bike today. Friendly and knowledgeable both over the phone and then in-store, patiently providing excellent insights to help us in our purchase of the Cube e-bike, helmet, rear rack, basket and more. Despite working past closing time, he made the purchase both easy and enjoyable and seemed just as excited as us as he helped load the bike into the car. Big shout out to Brandon, the bike mechanic as well. Such a great team!

I didn’t get all of the items I ordered and have been charged for it