99 Bikes Opiniões 15 852

I would like the thank Giuseppe for going above and beyond to give me , a great price within store policy at 99 bikes . All the staff are very helpful and friendly and not pushy . The mechanic s has also bern very supportive when I have needed adivice on my Gravel bike etc I definitely have enjoyed my experience with 99 bikes morley and will continue to shop there in The future many thanks team . Louie Farrugia

I had a disappointing experience with 99 Bikes that I feel compelled to share. I purchased a bike for my child, only to discover that it was not safe for use. Unfortunately, the bike's brake snapped in half during a routine ride, raising serious safety concerns.
When I approached the store in Phillip for assistance, I was met with rudeness and a complete refusal to honor the warranty. Instead of helping, the staff dismissed my concerns and even declined to repair the bike when I mentioned leaving a negative review. This lack of customer service and accountability was incredibly frustrating.

I cannot recommend 99 Bikes, especially for families looking for safe and reliable products. It’s essential to prioritize safety, and my experience has left me questioning their commitment to it.

Doubled the price for a tube change same day. Dropped it off for quoted $19 supply and replacement. Pickup one hour later price doubled and no receipt.

I live in country Victoria & purchased a Cube Stereo ONE44 a few months ago from 99 Bikes, Preston.
I called today with an enquiry that required the staff member to view a bike the same as mine so he could answer my question on how the cables are positioned into the headset.
Preston did not have a new bike the same as mine, but I was informed Ashgrove Store in Qld had one.
I called Ashgrove and spoke with Chris.
He had to pull the bike down from the top rack to view how the cables enter the headset. Chris was patient and clearly explained the cable layout to me, which was a huge help to me.
So, whilst I bought my bike from a different store to Ashgrove, a big 'thanks mate' goes to Chris!

I went to the Kawana 99Bikes store to enquire about an electrical bike. I was asking the sales staff about a certain government grant and what the conditions were, when one of them, an older man with glasses that appeared to be some sort of manager, cut in and said that if I am just buying a bike to get the grant, "I probably don't deserve a bike". How can you address a customer like that? Rest assure I am not buying any bike in this store again. Most of their bikes are low-end crap anyway, so would not recommend them for anything you'd want to last.

Bought a Segway F2 scooter in December 2023. 4 weeks ago it just stopped working even though it had 60% charge. I dropped it back to 99 Bikes Annerley and since then I have had 1 single call from them. I have had to call for updates and all I get every time is they're waiting for Segway. 4 weeks and zero progress. I have contacted Segway and the only thing I received from them is a reference number. Next step is a formal consumer complaint to fair trading. Stay away!

Went to get my Son's bike serviced at 99Bikes Ryde. Thomas did an amazing job in sorting out all the issues and putting the SMILE back on his face. Phil the "Chief" is a fantastic guy to deal with and guides you to EXACTLY what you want. HIGHLY RECOMMENDED PLACE FOR BIKES

Great bike
great service
best prices

Mechanic was a bit out of his depth. Really had no idea, although he stated he was very experienced.

Very great service and friendly staff!

Conned my wife into buying a Lynx E MTB large size and she is 5 foot 4. $2500 for a bike that does not fit. The cheap "Maximus" not "Maxxis" tyres punctured in the first week. They were fitted with HP tubes designed for a racing bike running 160 PSI tyres not a tyre with maximum pressure of 65 PSI. Didnt even throw in a pump or a puncture kit lights or even suggest them. So had to walk 2 hours home with two flats. Rang the Adelaide store couldnt have given a stuff said come in and we can sell you a pump and a puncture kit.
Not an option as she had to drive two hours there to pick it up in the first place and 2 hours back. It was fitted with a TDF racing saddle too totally unsuitable. So a gigantic rip off zero care zero service just deplorable conduct and taking advantage of someone. Even worse they demanded $160 to unlock the speed as it was to be ridden exclusively on private property no speed limit applies. Just a terrible experience and they refuse to take it back when its totally unsuitable for what she wanted. Unconscionable conduct of the highest order so have to go through Consumer Affairs and we will.

just got a fold up e bike from Preston, had a great easy experience, they helped find a bike for my height and price range and for what i was wanting it for. amazing service! thank you, bike has been a joy so far! the Pedal Dynamo 2 :)

Always helpful each and every time. Jack the manager is awesome and so is the entire team. Can honestly say they care about their customers and I won't go anywhere else. P.S shout out to Denise in workshop today super helpful and had my bike on the road in no time. 10/10 service always.

This relates to their Carrum Down, VIC store.
The gentleman who stayed back to change my daughters tire and put on the new pegs, just so I wouldn't have to come back another day, your customer service was excellent! I have, and will continue to recommend you to family and friends.

Big shout out to Denzel from Bike99! I took my son’s bike to have the crank looked at over the weekend and even though Denzel was busy serving other customers, he said he’d have a look to see if he could fix it which he did!! It was just a simple changing of a bolt but what I really appreciated was Denzel’s willingness and eagerness to help. Thanks Denzel, you rock!

Perfect Customer Service. Thanks Tenzing for listening to my requirements. Selling me the exact bike rack that is suitable for my e-bikes.

I handed my Road Bike in for a standard service and discussed with one of the mechanics that I would also want to exchange the handle bar tape.
When I returned to pick it up a week later, the bar tape was not replaced. I asked again to have this done and told the mechanic that I would like to go for the cheapest option possible. Again I waited a week to pick up my bike, only to find out that I was charged an additional $100 for a new tape and the service to change the bar tape, even though this should have been part of my initial service. When asked about the bar tape, I was told that this was not the cheapest option of bar tape. Only after I complained was the additional charge taken off my bill.
I then cycled home, only to find out that the gears were not shifting properly and the chain was falling off when shifting from the small to the big chain ring.
Again I returned to the shop and left the bike there for it to be fixed AGAIN. Another week later when I returned, no one was able to tell me what the mechanic had changed/ repaired as there were no notes on file.
This has been the most frustrating and disappointing experience, as you would expect your bike to be looked after and trust that it will run without issues after a full and expensive service. I also felt like staff members were trying to rip me off adding material that was more expensive than agreed upon.
Will definitely not recommend.

Avoid 99 bikes they are a headache they couldn't help me after purchasing a bike a week ago and they insisted I had a receipt to buy an extra changer wow go to eBay or Amazon any online store for a peace of mind and way better price than 99 bikes thanks for reading...

Thanks to Jim at Springvale store for getting my daughters bike going again today ultra quickly by going out of his way. I have had dealings with 99 bike's competitors also over the last ten years and every time I feel like 99 bike's care about the customer service and experience much more seriously.

We purchased a mountain bike for our 14 year old son in 2020. He only used it for mountain biking twice and he has barely used it. However we have had to repair the chain and wheels because it got bend twice. The wheel wasnt bent because of mountain biking but doing a little burn out on grass. Last month we got the wheel replaced because it was bent again. They advised us that the wheel (one wheel) isn't the strongest and also recommended replacing the chain. I have to stress this bike was $1100 which isnt cheap for a 14 year old child- and being a mountain bike you have an expectation that what they sell is safe for the child to do what it is specified to do. A little grass burn out should not bend a wheel and the cahin should be cheap. If he did more mountain biking what could have happened to our son? Dont sell a bike and then to keep the price down by adding cheap parts - or advise that its cheap parts. I am stunned that this business could have played with my sons safety. We could ahve bought a bike for the fraction of the cost and it would have been a tank. One expects mountain bikes to be strong and durable not flimsy. The new wheel and chain cost another $500. We did conact the business directly but there was no care and no response. Why bother with purchasing from a bike shop??? They were not very friendly either and rather annoyed with us questioning why cheap wheels and chain were sold initially. Wouldnt buy from them again.