Shocking company sent brake pads in jiffy bag arrived damaged with i pad missing refused refund
A empresa respondeu
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Shocking company sent brake pads in jiffy bag arrived damaged with i pad missing refused refund
A empresa respondeu
Had bought brake pads from this company, turned out they didnt fit my car, and was offered refund. On posting, I believe there was an issue with recieving the pads. Once I had shown signature from... Ver mais
No way to contact them , only answer phone message , they don't answer e mails, don't reply to ebay messages, stated 2 day delivery, not posted 5 days later, 1 other part did arrive, 4 spark plugs,... Ver mais
A empresa respondeu
In October I bought an electric tyre compressor, branded AA. This month it broke, giving completely wrong pressure readings. I contacted them and despite the fact it only had about 3 week’s warranty l... Ver mais
A empresa respondeu
Escrito pela empresa
Units 5-8 Saxon Shore Business Park Castle Road, Eurolink Industrial, Sittingbourne, ME10 3EU, Kent, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
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In October I bought an electric tyre compressor, branded AA. This month it broke, giving completely wrong pressure readings. I contacted them and despite the fact it only had about 3 week’s warranty left, they are replacing it. Absolutely superb service, above and beyond normal.

Resposta da Aceparts
First class customer service sorted my little problem out without any fuss 👍👍👍

Resposta da Aceparts
They sent me the wrong part and then told me I have to pay for the return,I would stay away from a company that can't accept responsibility for their own mistake.

Resposta da Aceparts
Ordered a anti froll bar drop link. Received completely different item. Messages go ignored for days, even after sending follow ups. The phone line is permenantly down due to "staff meeting". Hopefully a long staff meeting about customer service...
So far still no solution to getting the correct item.

Resposta da Aceparts
Just purchased a replacement rear screen wiper for my Audi A6 which was sent and received all during the pre Christmas post rush. The Bosch blade was just what I needed, is of high quality and half the price I’d pay elsewhere. Excellent….

Resposta da Aceparts
Excellent company that are quick to dispatch any product and make sure the customer is happy. I had a fault with my blades and they were quick to resolve without any hassle. Highly highly recommend them to anyone.

Resposta da Aceparts
Ordered a set of wiper blades for my car due to the postal strike they arrived a little late when i opened one of the wipers was damaged contacted aceparts via email told them about the problem and they said they will send a replacement . Excellent customer service .would recommend and will purchase again from this company.

Resposta da Aceparts
I ordered a set of bulbs for my car. Sadly some of them were wrong but the customer service was excellent offering me a partial refund which I accepted. The refund was super quick.
I have used this company a few times now and will continue to order from them.
Highly recommended.

Resposta da Aceparts
Liars, say they have dispatched part then days later day it is not in stock, Staff do not answer your queries but are quick enough to complain about content of reviews

Resposta da Aceparts
Seemed okay at first but went to return an item and was lied to and told it wasnt covered as it wasn't the correct part for the car when i can comfirm it is, asks you loads of stupid questions as the seller clearly has no clue about car parts

Resposta da Aceparts
I tried to order parts. I feel that this company is a scam. They ask for you phone number then they send you a text message then the games begin. I would not trust this company.

Resposta da Aceparts
Recently ordered wiper blades,the rear one was wrong size,correct size on its way with no cost or hassle for me. This company cares about its customers and I will recommend them to my family and friends .

Resposta da Aceparts
Thank you Acecarparts, and DPD for the excellent service in getting me the wheel bearing I needed on time.
The bearing is a good quality part, at a very reasonable price

Resposta da Aceparts
Original Parts issue has now been resolved

Resposta da Aceparts
Excellent service, fast free delivery at a great price.
Item exactly as described. Would highly recommend.
Good value for money!

Resposta da Aceparts
Purchased a car radiator. Notified as despatched on 1st november with dpd next day delivery. Notified on 3rd november item delivered. Then recieved a message saying item is out of stock and they never had one to sell despite saying 2 in stock. How can you despatch an item you dont have? How can an item be delivered when you havent despatched it? Seems as though they are willing to just say anything to get your money. Very very shady. Will see how long it takes to refund my money.
EDIT in response to their reply i supplied the order reference number and item number. But who gives personal contact details out like that? Ive also been blocked from giving ebay feedback. You can make up your own minds if you want to use this company or not.

Resposta da Aceparts
I ordered some number plate bulbs to enhance my car, the bulbs were fine just a problem regarding having resisters added, ace car parts have been great, communication has been excellent and they sent me resisters for free! What a great company and helpful staff, I'm ordering more from these guys, can't remember having such a positive service from great people

Resposta da Aceparts
If you have any problems with your order they are more than happy to help you to sort anything out with you items are delivered fast and always well packed thanks paul

Resposta da Aceparts
Fantastic company, very slight error on parts sent but no issues they just sent me some more wipers the next day. Great to deal with, would highly recommend them.

Resposta da Aceparts
VerYeh professional and helpful service, I am very happy with my headlight bubs.

Resposta da Aceparts
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