Aceparts Opiniões 

99
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Shocking company sent brake pads in jiffy bag arrived damaged with i pad missing refused refund

A empresa respondeu

Classificada 5 em 5 estrelas

Had bought brake pads from this company, turned out they didnt fit my car, and was offered refund. On posting, I believe there was an issue with recieving the pads. Once I had shown signature from... Ver mais

Classificada 1 em 5 estrelas

No way to contact them , only answer phone message , they don't answer e mails, don't reply to ebay messages, stated 2 day delivery, not posted 5 days later, 1 other part did arrive, 4 spark plugs,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

In October I bought an electric tyre compressor, branded AA. This month it broke, giving completely wrong pressure readings. I contacted them and despite the fact it only had about 3 week’s warranty l... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de peças automóveis

Sobre Aceparts

Escrito pela empresa

Aceparts are vehicle lighting specialists and trusted suppliers of a wide range of quality automotive parts, such as Xenon bulbs, wiper blades, suspension elements, filters, wing mirrors, washer pumps and spark plugs – to name a few. If you need a spare part for your vehicle – we’ve got you covered.

Our easy-to-navigate online shop makes it so simple to view and order the part(s) that you need, and you can always expect competitive pricing, as well as quick and efficient delivery.

With over ten years’ experience in the industry, we have a wealth of knowledge and expertise within our team and are committed to delivering the best customer experience. Our dedicated Support Team are on hand to help if you have any queries and will be delighted to offer their advice.

Whatever your lighting or spare part requirements, we will be pleased to assist! You can visit our online store or call us on 020 8090 5333, and a member of our friendly Support Team will help you find the right solution.

If you have already ordered from us, we’d love to hear your feedback – let us know how we did so we can continue to be the best in the business!

Informações de contacto

2,1

Mau

TrustScore: 2 em 5

99 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(99)

5 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

In October I bought an electric tyre…

In October I bought an electric tyre compressor, branded AA. This month it broke, giving completely wrong pressure readings. I contacted them and despite the fact it only had about 3 week’s warranty left, they are replacing it. Absolutely superb service, above and beyond normal.

14 de março de 2023
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

We are pleased to hear you are happy with our service and your issue was rectified quickly.
Please let us know should you need any further help with any of your order we will of course be happy to assist.

Kind regards
Katerina

Classificada 5 em 5 estrelas

First class customer service sorted my…

First class customer service sorted my little problem out without any fuss 👍👍👍

12 de março de 2023
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

Thank you for the feedback. We are pleased to hear we were able to help resolve your issue.

Kind regards
Aceparts Team

Classificada 1 em 5 estrelas

They sent me the wrong part and then…

They sent me the wrong part and then told me I have to pay for the return,I would stay away from a company that can't accept responsibility for their own mistake.

8 de fevereiro de 2023
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

I am sorry to hear there was an issue with your order.

Could you please send us an email at photos@aceparts.com including your order number and we will be happy to review this for you.

Kind regards
Stephanie

Classificada 1 em 5 estrelas

Painful experience

Ordered a anti froll bar drop link. Received completely different item. Messages go ignored for days, even after sending follow ups. The phone line is permenantly down due to "staff meeting". Hopefully a long staff meeting about customer service...

So far still no solution to getting the correct item.

6 de fevereiro de 2023
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

I am very sorry to hear this.

Could you please send us an email at photos@aceparts.com including your order number and we will be happy to look into this for you.

Kind Regards
Chloe
Aceparts Team

Classificada 5 em 5 estrelas

Ace Parts so reliable!

Just purchased a replacement rear screen wiper for my Audi A6 which was sent and received all during the pre Christmas post rush. The Bosch blade was just what I needed, is of high quality and half the price I’d pay elsewhere. Excellent….

24 de dezembro de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

We are pleased to hear all went smoothly with your order.

Should you get any issues with your order please do contact us and we will be able to help.

Kind regards
Aceparts Team

Classificada 5 em 5 estrelas

Highly professional company

Excellent company that are quick to dispatch any product and make sure the customer is happy. I had a fault with my blades and they were quick to resolve without any hassle. Highly highly recommend them to anyone.

22 de dezembro de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

We are pleased to hear you are happy with our service and your issue was rectified quickly.
Please let us know should you need any further help with any of your order we will of course be happy to assist.

Kind regards
Stephanie

Classificada 5 em 5 estrelas

Excellent customer service

Ordered a set of wiper blades for my car due to the postal strike they arrived a little late when i opened one of the wipers was damaged contacted aceparts via email told them about the problem and they said they will send a replacement . Excellent customer service .would recommend and will purchase again from this company.

21 de dezembro de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

We are pleased to hear that you were happy with our service on this occasion
Should you have any further issues with your order, please do contact us again and we will be happy to help.

Kind regards
Stephanie

Classificada 5 em 5 estrelas

I ordered a set of bulbs for my car

I ordered a set of bulbs for my car. Sadly some of them were wrong but the customer service was excellent offering me a partial refund which I accepted. The refund was super quick.
I have used this company a few times now and will continue to order from them.
Highly recommended.

8 de dezembro de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hello,
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Katerina

Classificada 1 em 5 estrelas

Liars

Liars, say they have dispatched part then days later day it is not in stock, Staff do not answer your queries but are quick enough to complain about content of reviews

4 de dezembro de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

I am sorry to hear of your experience with us.

Unfortunately, some items are held with our suppliers and it generates an automatic dispatch message when we order these parts. As far as we know the item would be dispatched from this point. Unfortunately, the supplier has since informed us that this is not the case

Please accept our apologies for the inconvenience this may have caused you.

Kind Regards
Alwyn
AceParts Team

Classificada 1 em 5 estrelas

Avoid! Lies to not warrant returns

Seemed okay at first but went to return an item and was lied to and told it wasnt covered as it wasn't the correct part for the car when i can comfirm it is, asks you loads of stupid questions as the seller clearly has no clue about car parts

5 de dezembro de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,

I am sorry for the issue you have had with your order. Can you email us at sales@Aceparts.com and we can look into this issue for you.

Kind regards
Stephanie

Classificada 1 em 5 estrelas

I tried to order parts

I tried to order parts. I feel that this company is a scam. They ask for you phone number then they send you a text message then the games begin. I would not trust this company.

2 de agosto de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi,



Thank you for taking your time to leave this feedback. We would like to investigate your concerns in more depth, we would never ask for a telephone number or send texts. Please email us at sales@aceparts.com - Thank you.



Kind Regards

Alwyn

Aceparts Team

Classificada 5 em 5 estrelas

Recently ordered wiper blades,the rear…

Recently ordered wiper blades,the rear one was wrong size,correct size on its way with no cost or hassle for me. This company cares about its customers and I will recommend them to my family and friends .

14 de junho de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hello,
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Katerina

Classificada 5 em 5 estrelas

Thank you Acecarparts

Thank you Acecarparts, and DPD for the excellent service in getting me the wheel bearing I needed on time.
The bearing is a good quality part, at a very reasonable price

18 de março de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hello,
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Katerina

Classificada 5 em 5 estrelas

supply of bosch wipers

Original Parts issue has now been resolved

1 de fevereiro de 2022
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi Neil, good to know that your issue has been resolved. Thank you for great rating. If you need any further assistance at any stage, do not hesitate to get in touch and let us know. Kind regards, Dean.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, fast free delivery at a great price.
Item exactly as described. Would highly recommend.
Good value for money!

13 de novembro de 2021
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management team for all to see. Many thanks Karen

Classificada 1 em 5 estrelas

Told item despatched and delivered then told they never sent it

Purchased a car radiator. Notified as despatched on 1st november with dpd next day delivery. Notified on 3rd november item delivered. Then recieved a message saying item is out of stock and they never had one to sell despite saying 2 in stock. How can you despatch an item you dont have? How can an item be delivered when you havent despatched it? Seems as though they are willing to just say anything to get your money. Very very shady. Will see how long it takes to refund my money.

EDIT in response to their reply i supplied the order reference number and item number. But who gives personal contact details out like that? Ive also been blocked from giving ebay feedback. You can make up your own minds if you want to use this company or not.

3 de novembro de 2021
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Thank you for taking your time to leave this review. We requested contact details to be sent to our email for our team to contact you with updates on the issue reported, we would never ask for these details to be posted publicly over any social media platform. Thank you again for your time, we have sent the order reference number and item number for the team to locate your details.

Classificada 5 em 5 estrelas

I ordered some number plate bulbs to…

I ordered some number plate bulbs to enhance my car, the bulbs were fine just a problem regarding having resisters added, ace car parts have been great, communication has been excellent and they sent me resisters for free! What a great company and helpful staff, I'm ordering more from these guys, can't remember having such a positive service from great people

18 de fevereiro de 2021
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi Mark. Thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to the dealership for all to see. Many thanks, Kerry

Classificada 5 em 5 estrelas

If you have any problems with your …

If you have any problems with your order they are more than happy to help you to sort anything out with you items are delivered fast and always well packed thanks paul

20 de novembro de 2017
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi Paul. Thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to the dealership for all to see. Many thanks, Kerry.

Classificada 5 em 5 estrelas

Fantastic company

Fantastic company, very slight error on parts sent but no issues they just sent me some more wipers the next day. Great to deal with, would highly recommend them.

12 de outubro de 2017
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hi Dave. Thank you for taking the time to leave the great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to the team for all to see. Many thanks, Kerry.

Classificada 5 em 5 estrelas

VerYeh professional and helpful … John from wales

VerYeh professional and helpful service, I am very happy with my headlight bubs.

18 de setembro de 2017
Opinião espontânea
logótipo da Aceparts

Resposta da Aceparts

Hello Dawn & thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. I am very glad to see you are happy with your Headlight bulbs. Many thanks, Hope

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