AcuraPartsWarehouse.com Opiniões 

616
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a passenger side rear view mirror for an old car. My order was immediately acknowledged and confirmed after about a day once the availability of the mirror was verified. It arrived well pack... Ver mais

Classificada 5 em 5 estrelas

I have been using APW for years now. They usually have the best deals for genuine Acura parts. Shipping can be slow depending on the item, but overall no one seems to match APW's performance. I onl... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Part ordered didn't fit my vehicle, Acurapartswharehouse.com refused to returned my money. Horrible customer experience, they do not care about their customers.

Classificada 5 em 5 estrelas

I love how they get on your orders and ship out quick! Truly amazing customer service. Unlike acura.oempartsonline.com where there's no contact number, and it takes them up to a week to even get a ord... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de peças automóveis

Escrito pela empresa

Looking for genuine Acura parts and accessories at affordable prices? Look no further than AcuraPartsWarehouse.com! As the leading supplier of brand-new, genuine Acura parts, we offer substantial discounts on products shipped directly from authorized Acura dealers to your doorstep. Established as a family-run business for over a decade, we pride ourselves on providing our customers with an extensive range of genuine Acura parts and accessories, including those hard-to-find items.

Escrito pela empresa


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

616 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(616)

169 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Part description was accurate and OEM

Part description was accurate and OEM. Used the chat feature to be sure this would fit. They had a part I needed for a 90's Japanese made sedan that had been discontinued. Good clean website as well. Will be using them in future!

6 de março de 2026
Classificada 2 em 5 estrelas

The part didn’t fit my vehicle

The part didn’t fit my vehicle

28 de abril de 2026
logótipo da AcuraPartsWarehouse.com

Resposta da AcuraPartsWarehouse.com

Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.

For more information regarding our returns policy, please visit
https://www.acurapartswarehouse.com/service/acura-return_policy.html

Classificada 2 em 5 estrelas

Not able to return unopened parts is…

Not able to return unopened parts is whack!

28 de abril de 2026
logótipo da AcuraPartsWarehouse.com

Resposta da AcuraPartsWarehouse.com

Thank you for your feedback. We're sorry to hear you're not satisfied with our return policy.
We understand how important flexibility and convenience are, and we’re continuously reviewing our policies to better serve our customers. Your feedback is essential for improving our services.

Classificada 1 em 5 estrelas

They sent me the wrong part

They sent me the wrong part, which was different from what was pictured as the confirmed part on their website. They then refused to correct the mistake or accept a return of the wrong part by claiming that I had opened the part because there was small hole in the plastic bag that has absolutely no impact on the part inside and that was there when they sent it to me. Avoid this seller. They are unreliable and won't take responsibility for their own mistakes.

23 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Charge but fail to deliver

I have ordered parts from APW in the past and did not have any issues. Since I currently work out of state I ordered a drain bolt and vtec solenoid for my daughter's RDX to repair on my next trip home. The tracking number says it was delivered early March, I came home mid April. I open the BOX and there is only the drain plug. No $130 solenoid. I contacted them but they are now hiding behind their 30 day return claim. I don't want a return, I want the part I was charged for delivered or a refund on my credit card. Very surprised at the lack of quality control for shipping and disappointed in their lack of customer service. If they don't deliver or give me a credit, I'll reach out to my credit card company to lodge a complaint and will never use APW again. I consider this mail fraud to charge for parts that you don't deliver.

22 de abril de 2026
Opinião espontânea
logótipo da AcuraPartsWarehouse.com

Resposta da AcuraPartsWarehouse.com

Thank you for your feedback. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time.
We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. Your feedback is essential for improving our services.

Classificada 1 em 5 estrelas

They likely scammed me out of $20+

They likely scammed me out of $20+, read on: This store keeps parts that are out of stock on their website, but shows them as in stock. I ordered a bunch of parts along with brake rotors. The brake rotors ended up being out of stock with no ETA, so I got the remaining parts shipped and bought the rotors elsewhere. Well, acurapartswarehouse charged me the same full shipping price as if they HAD sent me the heavy rotors, which they didn't. The estimated shipping and handling costs for the order comparing with and without these rotors was over $20 different. They are collecting shipping & handling money for parts they don't have in stock and work they didn't have to do, then you tell you later the parts aren't in stock. After calling them 4 times over longer than a month to dispute this, getting the runaround every time, they finally were able to "confirm" I was charged the "correct" amount for shipping and I just need to trust they are not lying about this and pocketing the difference. Save yourself the headache, money, gaslighting, and hassle and just order your parts ANYWHERE ELSE.

18 de fevereiro de 2026
Opinião espontânea
logótipo da AcuraPartsWarehouse.com

Resposta da AcuraPartsWarehouse.com

Thank you for your feedback.
We apologize for the confusion, however, shipping is automatically adjusted when parts of an order are removed due to a variety of reasons.
We work hard to keep our prices as competitive as possible, and the current pricing reflects the best rate available. We truly appreciate your understanding.

Classificada 2 em 5 estrelas

Not the best

Took a long time to arrive, half the part was missing. Should be more detailed in the ordering process, kinda disappointed. Price is good.

27 de março de 2026
logótipo da AcuraPartsWarehouse.com

Resposta da AcuraPartsWarehouse.com

Thank you for your feedback.
If part arrived broken, missing, or with any issues, please submit an RMA request through Track Order, or connect with one of our returns specialists via LiveChat and Email. You could also call us at 1-888-905-9199.
Our customer service center operates from 7 A.M. PST to 4 P.M. PST, Monday through Friday, thank you!
For more information, please visit https://www.acurapartswarehouse.com.com/service/acura-return_policy.html

Classificada 1 em 5 estrelas

Part received was not what was ordered

Part received was not what was ordered. Sent email but didn't get any response. Contacted Ebay and they refunded my purchase price. This is the only response I received from the AcuraPartsWarehourse.com, I will not be returning to this company's web site

27 de março de 2026

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