ALIGNEOpiniões 

Really dissapointed with this company. I ordered a jacket for my wife size 8 after waiting for many weeks as it wasn't available. It them arrived but it was the wrong size. I contacted the customer service and after 5 days they reply. It was a generic email where they offered to "Wave the return cost". which in itself was a joke, Aligne made the mistake not me and yet you think waving the return cost was a good gesture? It's the minimum!!! they then wrote they would investigate - Whatever that means? Then offered me a refund. I wrote back on Tueday 2nd explaining I want an exchange not a refund and after 72 hrs still no reply. This company has a non -existant customer service and I am really dissapointed as i was unable to give my wife the xmas present I wanted and that this is a business that you can't even communicate with. god knows how long it will take to get my refund processed.

what a terrible company. My wife bought a jacket from them in the sale which was supposed to be very good quality and it was beyond poor, and she checked if sale items were returnable which they were, but at the final point of checkout it said final sale items were not returnable which she missed. She now has a pile of junk she cannot return. How can they hold there heads up selling rubbish which you cannot return

My first purchase from this company, Aligne, August this year, 2023, was the size 22 Gabrielle dress, in dark blue denim. Even though it looked good on the website, the slim model didn’t inspire confidence in me, of the more curvaceous figure. I was anxious it would not fit. Amazingly and wonderfully it was too big or rather I thought it was loose fitting - it had a little, and quite properly a little space to spare! Yet even better, it looked great on me – fake apologies for not being modest – I was over the moon. As a more voluptuous person, I was ecstatic because I often experience the opposite. So despite it’s subtle ‘voluminosity’ I wore it and was surprised with many compliments – some from the most unexpected people, including and shockingly my hypercritical, no filter, non-diplomatic 80 plus plus mother. Energised, I got the Gabrielle in black corduroy in size 20 and even that was a little roomy, but I loved that too and purchased the Gabrielle in pink denim. My mother then corrected me about the sizing, she said, “are you silly?” these dresses are designed to be “generous” - “they’re a style, reminiscent of the lavish Elizabethan time with a modern day twist”, she said. Whether she was right or not I understood. Wow! My mum! I wonder if she watches designer stuff on Youtube? Then I got the Gabrielle in black denim. All the dresses arrived beautifully packed and wrapped in paper. I also received a lovely incentive and encouragement of 10% off my next purchase - which I’ve used. These clothes are exceptionally well made, the stitching is straight and the material is great. The price is wonderful for what is being produced. It’s a quarter of the price of a high end designer brand that is on par with the quality of Alignes’ denim. I recently purchased a denim jacket from this other brand, which I love, and Alignes demin clothes is at the same exceptional and excellent standard – no loose threads! These are undoubtedly quality garments and they will last. I’ve only come across this brand in the last few months and I am very happy with their products. But perhaps importantly this is a cut/style/design of dress, that will look good on every shape and sizes. The shorter women may need to take up the hem an inch or two. I am 5’4 but I do like longer dresses. The Gabrielle is a classic design which I believe will become timeless. You can wear them casually and I am hoping they produce a velvet version. A testament to the companies confidence in their product is the fact they offer a tailoring service. As I write this I am waiting for the new in, Mary pleated denim skirt and my sale purchases of the white Hibiscus dress, the cream Heef pinafore dress and the Justine skirt. I read the negative reviews after my purchases and I am not questioning anyone’s experiences however mine has been filled with pure joy and laughter from purchase to wear and postive reaction.
Just for the record, I have absolutely no affiliation or connection to this lovely company.

I have ordered 2 different size Gabrielle dresses and the smaller one measures bigger. I really wanted to wear the dress tonight. There is no customer services contact for urgency and I want to get the right size and now have to return 2 dresses. I dont want to wait for alteration service either.

This has taken SO long to ship that I honestly totally forgot I had ordered it. They never contacted me to tell me there would be a delay in shipping. I think it’s been about six or more weeks!
Then they have posted 3-5 day delivery. I know that’s being impatient and I honestly would have NO issue of they had bothered to say this would be the case! For example I ordered something the other day and the owner of the company reached out and said I am SO sorry but we have had some issue with supply and it’s going to be later than promised. Me - no worries thanks. Aligne need to get better at customer care clearly! Hopefully the product when it finally arrives is great and I can move the stars up!!!

Extremely poor response from customer service. My coat arrived with a horrific sewing job on the lining causing the wool fabric to bunch and twist.
Several emails including pictures have not been responded to.
With exchange, duties and taxes I’m out over 700.00 Canadian Dollars.

BUYER BEWARE

The things I ordered never arrived.
Very bad customer service as well. I sent a few
e-mails and received only one poor reply, saying basicaly nothing and blaming delivery service who never received their parcel.

I will never again order from them.

I recently purchased the Gabriella denim dress. It arrived ver quickly and was well packaged.
The fit is absolutely perfect. I am size 14 and 5’3”.
I know this is a dress I will wear a great deal 😊

Ordered 2 shirts in the sale - they arrived beautifully packaged and quickly. They didn’t suit me so I returned them which was easy to do and my refund was quick. Will buy from them again.

Ordered the Gabriella dress in the sale - arrived quickly and I was surprised at how nicely it was packaged and presented! The dress is lovely too, really good quality & I can’t wait to wear it in the autumn :)

I really love Aligne, I have bought items from other companies that sell the brand on their websites but recently have been ordering directly from the site. Clothes are lovely quality, delivery is quick and returns are processed super quickly too which is a bonus! I’m really happy with my experience!

Ordered a dress, paid for it. I then waited two weeks, with absolutely no contact from Aligne despite numerous emails to their customer service to find out why my order hadn't been fulfilled. They only have an email address, no phone number or live chat. Finally, they emailed to tell me that I had cancelled the order. Really poor customer service - buyer beware!

I purchased the flossy blazer that was £110. I was disappointed at how it was packaged. It looked like in was thrown in the box there was a small piece of paper that wasnt wrapped around it. There doesnt seem to be any care taken and it was a little dusty. I like the blazer and needed it for an occasion at the weekend so had to use it and spent ages steaming it. I was expecting with this price tag there would be a little more care. When i contacted them they said this happens in transit.