ALIGNEOpiniões 

Very helpful and quick to respond

Great customer service - after I had issues with an exchange and had to pay extra postage this was refunded. Replacement arrived promptly and the product (jeans) is great quality and slightly different which I love.

Customer Service went above and beyond to help me with a product.
I absolutely LOVE my dress and new matching cardigan. Great quality and fast shipping, too.

I can't wait to make my next purchase!

Thrilled to receive my gorgeous Gabriella dress this morning. Perfect fit, excellent quality denim, great style for lots of occasions. Highly recommended.

Jodie from Customer Care was very helpful! Thank you Jodie.

I was double charged for duties and taxes, and was impressed with how the Aligne team not only responded to my inquiry, but resolved the issue. Love my dress, it's amazing!

Really happy with my purchase of the Stella coat. Perfect fit and beautiful colour.

I contacted customer service re a question before I ordered, I thought my reply was very curt and not polite. She never even suggested if I sign up to the newsletter I could get 10% off my order. However I did go ahead and order and it took forever to arrive. When I e mailed on 6 September asking where it was etc I received no reply.
Rude company.

I recently bought the Nadia cardigan and it’s such great quality. The customer service team were also very helpful when I asked them about sizing. Really happy with my first purchase from Aligne!

Great speedy delivery. Returns process also very easy to work. Will definitely be purchasing from Aligne again!

I contacted the ALIGNE customer service, after not being about to see my conformation email. Jodie got back to me within 30 mins, and was back and fourth, very polite until the issue was resolved. Super quick, very friendly, amazing customer service all round. Thank you!

As a first time customer I didnt know what to expect but all I can say is they are first class . Extremely professional and prompt eith a,query I had . Highly recommend them . X

Customer service is excellent. Got back quickly and resolved the issue quickly. Their clothing is outstanding too.

13 days after order placed and not received, order is cancelled without explanation. Thats a long time to keep hold of over £450.

I mistakenly sent the wrong item back to Aligne for a refund when it was meant to ship to another company. The other company got my Aligne item and wrote me back right away. Why hasn’t Aligne communicated with me about this incorrect return? I have written FIVE emails but no response. I’m so frustrated. I’m out over $500 if Aligne doesn’t send me back the wrong item not meant for them. PLEASE GET IN CONTACT WITH ME!!! This is terrible customer service. You have my information.

I love the clothes from Aligne but my God the customer service is terrible. I sent an item back at the beginning of July (Order AL-83580) and heard nothing about my refund. I then emailed to chase this up on 19/07/2023 and was advised id receive a refund 3-5 working days later. This time frame has now passed and I have sent 3 other emails with no response. I have therefore been £34 out of pocket for a month now. Its absolutely ridiculous and unable to find how to make a formal complaint!!!

I am beyond disappointed. Aligne have taken my money and not sent me an item. It has now been 14 days since I ordered my item (AL-88690)

They will not come back to my messages via their website and there is no phone number despite many attempts to contact them.

I would be so grateful if someone could contact me. Sadly I won’t be purchasing from them again.

I ordered the Miller Asymmetric Skort and it was very comfortable and fitted really well. the quality of the products was really good. Customer service team was great as I had a few questions about sizing as this was the first time ordering from this brand. Will be ordering from here again.

Second time ordering from this company.
First time everything was fine, dress was high quality and no delivery problems.
This time the dress has clearly been worn before, it smells terribly bad (could smell it as soon as I opened the parcel) and there were crumbs in the pocket, seemed like sugar or salt consistency. Weirdly looking through reviews just now I see that another customer experienced something similar so perhaps it's to do with their warehouse rather than the clothes being worn. Either way, disgusting and smelly. And when I emailed, I got a standard boilerplate autoreply and no reply to my question about being able to return and get a replacement (clean) item.

I recently purchased the Gabrielle dress in pale green and all I can say is I love,love,love it !!
The order arrived quickly & safely, very well packaged.
From the moment I took the dress out of the package, I fell in love, I was worried that it wouldn’t fit me but it did…perfectly. At 5ft 4inch it’s on the long side but it’s just how I like my dresses. The style is fab, lovely fabric, not too heavy & is so comfy to wear. I got a couple of compliments on its first wear.
I had a little issue as the pockets were stitched up & I was a bit wary about opening them up in case I spoiled the dress. I emailed Lucy in customer help & she told me that they are stitched with temporary stitching for transit purposes to make sure the garments arrive neatly. I managed to get them open & my beautiful dress now has pockets !
Every part of my experience with Aligne has been first class, I would recommend them to everyone. I can’t wait to choose my next purchase🤔..
Thank You Lucy & all at Aligne ⭐️⭐️⭐️⭐️⭐️