ALIGNEOpiniões 

I ordered the black Leah dress and it's super cute, my boyfriend said it's the nicest dress i've ordered for ages.

Customer service were great when asking for suggestions on size and length having never ordered from the brand before.

Will 100% be placing another order now i know quality is top notch!

Having received an email to say that a skirt I wanted was back in stock, I ordered the item. This was on May 15th. They happily took my money straight away but have never supplied the goods. I have received no update on my order, no explanation and no apology, despite me having emailed their "Customer Service" department several times. Just complete radio silence. I have now emailed to ask for my money back, as I have lost all trust in them as a company. They probably won't reply to that either. In which case I will have to see what routes are open to me legally, as £100 for a skirt is no small amount.

I ordered my item on 11/05 and it arrived today. I was informed of dispatch and my only concern is that for the money paid, delivery by Royal Mail tracked 48 hour doesn’t seem appropriate. Most firms offer better delivery than that. Other than that my item is gorgeous and I’m thrilled with it.

Firstly sizes are really off, I would need to exchange for x2 dress sizes smaller. I’m not exchanging however as there are no free exchanges. I also emailed one week ago to query sizes and have heard nothing back since. This is not the experience I would expect from a company selling a white cotton skirt for £99. The skirt is doing the rounds with fashion influencers and editors and I get emails practically everyday so Aligne are clearly throwing some money into marketing and neglecting the customer experience and actual quality of their product.

Super helpful and willing to solve the problems

Lovely lovely garment ( denim dress)- beautifully made. Customer service - exemplary

I love their products, However, they sadly have the most awful customer service. I often have emails that I’m not replied to, I ordered a dress and the parcel arrived very damaged without the dress I appreciate that this is not their fault, Royal mail have told me that they need to claim and although I have sent numerous emails, on Instagram and on the online form they just don’t care and haven’t bothered replying for over 10 days. If you never have an issue, great product if you do, you are In trouble

Terrible customer service and now have to dispute my purchase with the bank. They sent me a used dress, pockets had sand in them and the zip was bent. When I raised it with the customer service team they got back to me instantly and asked me to send pics, which I did. I was then completely ignored despite contacting them a few more times asking for a response and also finally resorting to commenting on one of their instagram posts. If I returned the dress I would have to pay for the postage and return even though they sent me a used dress. It’s as if they think let’s just ignore this customer and hopefully she will just accept the crappy item we sent her. Happy to take your money but if you have any issues they will just blank you. Avoid.

My first few orders were great but 2 weeks ago I received a coat with the lining so twisted I can’t get my arm in the sleeve,
I emailed to ask how to exchange, was asked to supply photos and now I have had no response for over a week and a half.

I wanted to write this review given the number of negative reviews. I was apprehensive at first because I noticed that despite the expensive price tag the delivery wasn’t free and the materials used to make the clothes were not natural. However I absolutely loved the design of the Daphne yellow blazer and placed an order. By the time I placed an order aligne had offered free delivery and it was tracked and delivered. I’m happy with the design, stitching and finishing of the blazer. It’s unique and longline which as someone who dresses modestly I appreciate. I put 4 instead of 5 stars because I don’t think the £165 price tag can be justified for a poly-viscose jacket. I would’ve expected to see some better materials used.

I have recently had a very trying time with Aligne. My order was not delivered to me, it was not delivered to my collection point. I was lied to many times by DPD telling me I would receive my parcel. It was never delivered to me and was returned to the warehouse. After many many emails to Aligne who do not respond for most of the time for 48 hour's ! Imagine emailing on a Friday and not receiving a response until Tuesday ! I have finally had my problem resolved with compassion and compensation. I am hoping that the company will learn from the experience and improve their customer service response time.

I recently purchased a pair of jeans from Aligne, but upon receiving them, I found that the quality did not meet my expectations given the price point. I returned them through Royal Mail, assuming that the £3 return fee charged by Aligne was solely for the cost of return. However, I later discovered that I also owe £2.99 for a delivery fee on top of the return fee. This unexpected additional cost was not communicated to me prior to my purchase, and I feel that it was misleading on Aligne's part. As a result, I am disappointed in this experience and would have reconsidered my purchase had I been aware of the full costs involved.

Shirt ordered on Wednesday, delivery notified for Thursday. Hurrah! Thursday am, early, I get an email from Aligne’s courier, DPD to say sorry they missed me, they attempted delivery but I was ‘not in’ and they have taken my item to a local shop for collection. Of course I was in and so was my dog who barks the place down when anyone is at the door. Also, I live on a development where couriers are asked to take all parcels to Reception which is staffed 24/7. There is no way they could not have successfully delivered. I am disabled and have no way of collecting from anywhere; this is why I shop online. Every single thing I buy is delivered by mail or courier but I have NEVER experienced such downright lying and unprofessional behaviour as this.
I have written to Aligne 3 times and to the courier once with - guess what? - no reply. I am appalled that a company such as Aligne which claims the highest standards of integrity and decent values should have none of these. I adore their clothes and have been a good customer but no more. And the fact they employ couriers with similar lack of professionalism speaks volumes. I will not let this rest.

Darling clothing, but sizing is off and the customer service absolutely SUCKS. Is there anything more infuriating than typing out a detailed email to customer service only for them to NOT read it and instead send back a boilerplate response with zero help?

Shipping is $9.99 and is not refundable. There is a $7 return fee. This company refuses to offer exchanges, thus forcing you to make another purchase and wait weeks for your return to process back to your credit card.

I emailed asking if they could make an exception on the fees as I was repurchasing the same item but in a smaller size and would have to end up paying $30 extra for the skirt with 2x shipping plus the return fee - they refused.

I will be writing reviews about this infuriating experience everywhere I can so hopefully no one else makes the mistake of shopping here. Greedy f*ers.

Cecilie was truly a star. Really helpful, quick response. I will definitely use Aligne again.

As with previous reviews for them, only a one star so I could post a review to prevent another person dealing with this company. I would have serious concerns about the authenticity of any stars above this.
Do not purchase anything from this company, their customer service is
appalling, you will not receive your goods and will have lost your money. The only reason I have had any positive outcome is that I escalated the matter via my payment method, Klarna.
Look at the genuine reviews and consistent issues, do not be charmed by the overpriced items or where they are advertised.

Shocking customer service.
I ordered early December and am still awaiting delivery. I have contacted customer services 3 times via the email link. I received a reply from my 1st email with a promise of more information to follow. I am still awaiting that reply, mid January. . My 2nd and 3rd emails have been ignored. Shop with extreme caution, probably best to buy from a reputable retailer who have a decent customer policy rather than the opaque “service” that ALIGNE provides.

Like Aligne clothing very much. LV their designs and would like to see more dresses and skirts. When I have a question I just email and get a quick and simple response that answers my query.

DO NOT BUY FROM THIS COMPANY. On what they call ‘final sale items’ they say you cannot refund or even exchange items!!!! This is utterly ridiculous and near illegal: any large retailer should permit returns on items bought remotely, sale or not. I DEFINITELY will not be using again and strongly recommend avoiding them.