Sent me an item that the seal had been tampered on and then just don’t respond when I requested a refund and phone number isn’t connected. Have tried the contact section and both emails for 3 weeks an... Ver mais
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If I had of known the product was coming from Perth I would've made an alternate choice as shipping takes too long. Still waiting for the product to arrive. Other providers 2 - 3 working days.
A empresa respondeu
Postage was super slow, I waited a week and a half for my shampoo and conditioner. Oz Hair and Beauty do a much speedier delivery in comparison and that’s just using standard Australia post shipping.
A empresa respondeu
Have not received my purchase
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Alive Skin + Hair we are committed to providing the best in beauty online at the lowest prices, with the piece of mind that we only stock authentic products from the greatest brands in the industry. Our experienced and friendly skin experts are on hand to help and guide you through any ordering, product or skin questions. Easy to shop, fast to deliver. We offer a range of payment options, with same day dispatch on in stock items (order placed before 12pm AEST) & free Australia-Wide delivery on orders of $89.
Informações de contacto
Shop 16B / 50 Marri Road, 6023, Duncraig, Austrália
- 0894478860
- hello@aliveskinhair.com.au
- aliveskinhair.com.au
1,6
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75 opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sent me an item that the seal had been…
Sent me an item that the seal had been tampered on and then just don’t respond when I requested a refund and phone number isn’t connected. Have tried the contact section and both emails for 3 weeks and no response at all. My suggestion - don’t buy from them
10 de outubro de 2025
Opinião espontânea
Products are always well-packaged and delivered in perfect condition.
They always include samples with every order, and they deliver quickly. My Dermalogica is wonderful, and the prices are reasonable. Products are always well-packaged and delivered in perfect condition.
19 de maio de 2022
Opinião espontânea
Great service and prompt delivery to my…
Great service and prompt delivery to my door step. Thank you
29 de dezembro de 2021
Resposta da Alive Skin + Hair
Hi Corrine, thank you for the feedback. We try to dispatch our orders as quickly as possible, and use Australia Post to deliver all our orders. Have a wonderful New Year!! Kind regards Steve
Haven't used the new website yet but…
Haven't used the new website yet but I'm sure it will be fine. I always order my Thalgo online, its quick easy and usually arrives within 2 days. Plus you get the littke extra samples which are great.
15 de dezembro de 2021
Resposta da Alive Skin + Hair
Hi Lena, we really hope you like the new site. We welcome any feedback you may have. We would love to see you in the clinic for a little pampering. Those Thalgo facials are wonderful, and a perfect treat for Christmas!!
Always excellent service.
9 de novembro de 2021
Resposta da Alive Skin + Hair
Thanks Leanne, we are very pleased to hear that you like our service. We hope that we can keep pleasing you and all our existing and new customers.
Resposta da Alive Skin + Hair
Hi Peta, glad to hear that you love the products. Thank you for taking the time to offer us your feedback.
Great price and quick delivery
Great price and quick delivery, excellent customer service. Thank you Tracie
7 de agosto de 2021
Resposta da Alive Skin + Hair
Hi Tracie, thank you for the lovely feedback. We hope you are enjoying your products.
Order arrived very quick and as expected
Great products and order arrived very quick and as expected!
Thanks!
21 de junho de 2021
Resposta da Alive Skin + Hair
We are so happy to hear that your products arrived quickly. Thanks for taking the time to reply. We really appreciate it!!
Resposta da Alive Skin + Hair
Hey Paris, we are pleased to hear that you liked the free gifts!! Thanks for your feedback.
Service was so fast
Service was so fast - I received my order within a few days. I will definitely use this company in the future!
14 de junho de 2021
Resposta da Alive Skin + Hair
Hi Andrea, thank you for your wonderful feedback. With all our thanks. Steve
Resposta da Alive Skin + Hair
Hi Christine, 😁 thank you for your feedback. Love that you have given us an A1 rating. I hope you enjoy your Organic Nation products.
Resposta da Alive Skin + Hair
Hi Sue, we are very pleased to hear that you had a great experience when ordering and delivery was quick. We thank you for your feedback. Have a wonderful day!
Resposta da Alive Skin + Hair
Thank you Vicki for your feedback. We are very pleased to hear this response. Have a wonderful day!
Resposta da Alive Skin + Hair
Hey Paul, Thank you for your feedback. We are pleased that the delivery was fast and our service meet your expectations. Have a wonderful day and see you again soon.
Always friendly service & easy order…
Always friendly service & easy order pick-uo
18 de março de 2021
Resposta da Alive Skin + Hair
Hi, thank you for your feedback. We look forward to seeing you again soon in the clinic to pick up your next order. Have a wonderful evening.
Great products and wonderful Customer service
Great products and wonderful Customer service.
Very easy website to use.
12 de março de 2021
Resposta da Alive Skin + Hair
Hi Anna
Thank you very much for your very kind feedback. We are extremely pleased that you find the site easy to use. Have a wonderful day!!
Alive Skin + Hair always provide a…
Alive Skin + Hair always provide a great service. I have been purchasing my favourite products from them for years (Dermalogica and Young Blood). They provide samples as well with any order and their delivery is prompt and well communicated.
14 de dezembro de 2020
Resposta da Alive Skin + Hair
Hi Larraine, thank you for your ongoing support and for your wonderful feedback. Have a wonderful day. Kind regards Steve
Happy with my order and the discount I…
Happy with my order and the discount I received.
It even came with freebies... Thank you so much for sending me the SPF free gift.
13 de dezembro de 2020
Resposta da Alive Skin + Hair
Hey Evelyn, we are very pleased that you liked your free SPF gift. Now is the perfect time to be using it :). Have a wonderful day. Kind regards Steve
Quick and great response
We have some problem with the discount voucher when we purchased on a weekend. Emailed the seller on the issue. Steven replied very early on Monday, rectified the issue, gave the discount. There was no delay in the delivery at all. Great job!
9 de dezembro de 2020
Resposta da Alive Skin + Hair
Thank you Swee Fong for your review. We aim to resolve any problems quickly and efficiently. We are pleased that you were happy with our response. Have a wonderful day.
Great service
Great service, fast delivery and wonderful products. I will be buying from Alive Skin + Hair again and again and again!
3 de dezembro de 2020
Resposta da Alive Skin + Hair
Hi Penny, thank you for your wonderful feedback. We are pleased that you like the products and that the delivery was fast. Thanks Australia Post!!
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