Alpha Warranty Services Opiniões 

848
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I purchased an Alpha warranty and they won’t cover master cylinder or brake booster or basically anything with the brakes. I’ll be canceling and telling everyone stay away!!! Goin back with Endurance... Ver mais

Classificada 1 em 5 estrelas

Useless warranty unless you are able to be without your vehicle for an extended period of time while they come in and approve the required repairs before said repairs are started. If they will cover... Ver mais

Classificada 5 em 5 estrelas

I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful... Ver mais

Classificada 5 em 5 estrelas

Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... Ver mais

Informações sobre a empresa

  1. Associação ou organização

Escrito pela empresa

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

848 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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3,4

Todas as opiniões

(848)

126 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent experience and coverage!

This was the first time I've had to use the warranty and was extremely happy with the experience! The mechanic had so many really nice things to say about the company. He was on hold for less than 2 minutes when he called in for the approval. By the time my vehicle was done, Alpha Warranty had already asked him where to send his payment. This is nothing like any of the experiences I've had with other companies.

9 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Your approval process is terrible

Your approval process is terrible. The length of time it takes for you to approve a fix is lengthy. I have been waiting for my car for almost a month to be fixed by you guys and I keep getting the same crap it takes 24 to 48 hours for an adjuster to read a claim and each process takes 24 to 48 hours to review this is insane. I have had to take an Uber to and from work. I live 30 miles away one way I have not had my car since November 7. This company is horrible. and now I’m being told that my car will not get its part until next Thursday. That will mean you have had my car down for 30 days.

7 de novembro de 2024
Opinião espontânea
logótipo da Alpha Warranty Services

Resposta da Alpha Warranty Services

Dear Michael, we appreciate your position. Being without your vehicle for long periods of time is frustrating. Would it be possible for you to provide some more information about your claim? With just your first name on your review, it makes it very difficult to pinpoint your situation in our system. We take these types of complaints very seriously and would like an opportunity to learn more about why this has taken as long as it has. Please call our Customer Service team at 800-662-5519 or provide your last name and claim number on this review.

Classificada 5 em 5 estrelas

Pleasantly surprised

After purchasing a previously owned, but still relatively new vehicle, we were encouraged to purchase additional insurance coverage. As a practical rule, I generally decline this type of offer but the car salesman (and personal friend) was so confident in Alpha Warranty Services that I agreed to purchase the policy.

Less than two months later, a mechanical problem was discovered but the repairs required could not be handled locally but at a dealership 250 miles away. The logistics combined with the disappointment of having our new-to-us car unavailable to enjoy was really concerning. However, thanks to our local dealer combined with Alpha Warranty Services timely review of our claim, we’ll soon be happily driving our car. This was a happy resolution to what could have potentially been a long and maddening process. THANK YOU!

12 de novembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Repair coverage

I’m grateful that my repairs were covered, but I wish they had included the other wheel bearing and tie rod. I ended up paying out of pocket for the driver’s side tie rod since they’re typically replaced in pairs, and now I’ll need to return soon to get the other wheel bearing replaced as well.

21 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Nice experience

How meticulous you were with the things my SUV needed, if there are jobs it doesn't need there's no need to perform those, otherwise it would it be more expensive, if possible, once the extended warranty doesn't apply, I would like to continue working with you, with authorize mechanics you provide.

22 de outubro de 2024
Opinião espontânea

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