Alpha Warranty Services Opiniões 

845
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

After buying practically a brand new F250 and purchasing this aftermarket warranty if you want to call it that having transmission issues within the first year they want to install a used transmission... Ver mais

Classificada 5 em 5 estrelas

I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful... Ver mais

Classificada 5 em 5 estrelas

Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... Ver mais

Classificada 1 em 5 estrelas

If they had a a zero star I would give that! Alpha is a BS warranty company, my niece got her engine replaced with an engine that had 86000 miles on it back in June 2026, they had her car for about 2... Ver mais

Informações sobre a empresa

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Escrito pela empresa

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

845 opiniões

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3,5

Todas as opiniões

(845)

122 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

THIS WARRANTY SUXXXXX

THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN

28 de janeiro de 2025
Opinião espontânea
logótipo da Alpha Warranty Services

Resposta da Alpha Warranty Services

Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.

Classificada 1 em 5 estrelas

I stand by my statement!!

I stand by my statement!!! These people are frauds! Do not buy their service! They cover nothing . I reported them to the BBB and the AG office in Massachusetts!

17 de janeiro de 2025
Opinião espontânea
logótipo da Alpha Warranty Services

Resposta da Alpha Warranty Services

Hello Samuel, we're sorry you feel this way about Alpha Warranty Services. Despite your opinion, we can tell you that we stand behind every one of our service contracts within the terms outlined in them. We regret that your vehicle had problems that your service contract was unable to cover. As we mentioned in our response to your previous review, transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined at the time of purchase. If you have any additional questions regarding your contract or the claims process, we would be happy to assist further. Please don’t hesitate to reach out to our customer support team.

Classificada 5 em 5 estrelas

I would recommend!

They are very quick to pay and authorize once a repair facility calls about the problems I am having with my vehicle.(usually same day or next.) And they also cover a good amount of the total costs.

21 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Alpha always comes through!!

Alpha always comes through!!! They’re always fast in their decisions and provide great customer service/support if you have any questions..

11 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fast approval

Fast approval. Brought my truck in for a 3pm oil change and they found my wheel bearing was bad. My claim was approved and I was out the door in an hour and a half.

10 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Misleading and lies

Dealership upsold this Alpha Warranty Service for a used 2021 GMC Sierra. Did not explain this is a "PART SPECIFIC" warranty. All they said was it covers mechanical, electrical, and powertrain and I shouldnt have any issues with claims. Just had to take my truck in for a park selector switch because my truck leaves a message that says "SHIFT TO PARK" when it's parked and won't turn off for 15-30 minutes. This part I was quoted at $1200. Alpha said it's not listed in the contract. How in the heck would I know what a park selector switch is and why it would not be covered? My truck is basically draining it's battery and they are telling me too bad. What's the point of an extended warranty if it's supposed to make you feel safe, and then you get told you're not safe. This reminds me of the california fires going and insurance policies canceling they're policies. I will be sure to let everyone know in the future about this poor practice when buying a used vehicle.

10 de janeiro de 2025
Opinião espontânea
logótipo da Alpha Warranty Services

Resposta da Alpha Warranty Services

Dear Mr. Bowling,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've encountered. We understand how disappointing it can be when something unexpected arises with your vehicle, and you feel unsure about your service coverage.
After reviewing your contract and claim, we’ve confirmed that the part in question—the park selector switch—is covered under your Alpha Warranty Service plan. It is listed in the contract as a "neutral safety switch." Unfortunately, the terminology used by manufacturers and repair facilities can sometimes vary, which may have led to this misunderstanding. We completely understand how confusing this can be and regret that this information wasn’t made clearer earlier in the process.
To address this promptly, we’ve already contacted the adjuster handling your claim and instructed them to reach out to the repair shop to offer coverage for this repair. Our goal is to make things right and ensure your truck is repaired without further hassle.
Your feedback highlights an important opportunity for us to improve communication and clarity, both with our partners and directly with our customers. Please rest assured that we’re taking this seriously to enhance our processes and better support valued customers like you in the future.
If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team directly at 800-662-5519. We’re here to help and ensure your experience moving forward is a positive one.
Thank you for giving us the opportunity to make this right.

Classificada 1 em 5 estrelas

My son purchase a warranty from Alpha

My son purchase a warranty from Alpha. After 30K miles the cylinder head split a valve seat. Alpha didn't cover the warranty AND gave us a huge run around on paperwork, etc. They denied the claim as we didn't pay for oil changes as we do those ourselves in my family.

A complete waste of $2500. They are not a good company to do business with IMHO.

20 de dezembro de 2024
Opinião espontânea

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