Alpha Warranty Services Opiniões 

horriable service, alignment not covered when a wheel bearing is replaced, a bolt not covered when parts replaced, catalytic converter, not covered when ignition caused gas to fill converter and plug it, a vehicle stated to be available is argued and not available . bring the vehicle back many times for same problem.

Yh
Well I was not sure about buying the extra warranty on this Ram promaster but the salesman at this small dealership said that this is a good investment for your vehicle and explain what is covered in this warranty I was skeptic at first, but he sold it and Iam happy that he did, your company came thur for me and my Van because of your warranty that I purchased,

Iam so thankful for that, you are # 1 in my book Thankyou for your service yours truly L.T

1 STAR — ONLY BECAUSE ZERO STARS ISN’T AN OPTION

Stay away from Alpha Warranty Services. This has been one of the worst customer service experiences I have ever dealt with.

My claim started on July 10, 2026. Today is August 19, 2026, and I am STILL waiting for them to resolve a repair that Tesla says takes approximately two hours.

It has now been 40+ days, 23 phone calls, several emails, conversations with employees and managers, time off work, rental car expenses, and an unbelievable amount of stress—and they still have not paid for the approved repair.

In my experience, they have done everything possible to avoid paying this claim. I was initially given information that contradicted their own contract. I literally had to use their own contract language to prove their denial was wrong. Eventually, they approved the approximately $2,600 repair, but approving a repair means very little when they still refuse to actually pay Tesla so the work can be completed.

I rented a car under the impression that Alpha would pay for the covered repair and reimburse at least a portion of my rental expenses. I have now spent my own money on a rental, missed work, spent hours and hours on the phone, and dealt with so much unnecessary stress that I genuinely felt physically sick from it.

Now, after all of this, they want ME to pay for the approved repair out of pocket, with a promise that they will reimburse me afterward, instead of simply paying Tesla directly. Given everything I have already experienced, I asked them to put that promise in writing by email before I spend another $2,600, because I am not willing to pay the repair myself and then risk being told something different afterward.

During this claim, I have spoken with Matthew C., Laura Q., Zach S., Kristi S., Gilda G., Ashley B., Danielle D., Faviola V., Selena C., Sarah J., Gracey P., Nathan C., and Kellie N.

I received conflicting and, in my experience, misleading information throughout this process. It wasn't until I spoke with Nathan C. that I finally received some accurate and useful information. He did not resolve the problem, but at least he provided new forms to complete and a different email address where they needed to be sent.

My experience with Selena C. was particularly unacceptable. I believe the way my situation was handled by her deserves serious review by Alpha's management.

I paid approximately $5,000 for this warranty. Think about that: I paid them $5,000 for coverage, and when I finally needed an approximately $2,600 repair, I had to fight for more than 40 days just to get them to approve it—and even after approval, I am STILL fighting to get them to actually pay for it.

Had I simply kept the $5,000 instead of buying this warranty, I could have paid Tesla the $2,600 myself, had my car repaired, and avoided more than a month of phone calls, rental expenses, missed work, arguments, and stress.

I have already filed a complaint with the Georgia Office of Commissioner of Insurance and Safety Fire regarding how this claim has been handled.

I cannot express strongly enough how terrible this experience has been. Based on what I have personally gone through, I would never purchase another warranty from this company.

Please do your research before giving them your money. If your friends or family are considering an Alpha warranty, tell them to research it carefully as well.

Stay away.

I am giving them 1 star only because 0 stars is not an option. If I could give them negative 10 stars, I would.

Don't listen to any NEGATIVE review. This company has seriously lived up to their end of the bargain. I have had two very expensive issues on my Mercedes and Apha Warranty as approved both. I was expecting "fine print" declinations, but they are coving MAJOR repairs. I am an Alpha customer for life!

Alpha is a terrible warranty company. Do not use this company.
They denied my claim on a structural mechanical failure because the component wasn’t listed… not excluded. Just not listed.
When I told them
I wanted to cancel my policy and get a refund, Alpha told me the prorated refund would be based on time AND MILEAGE! This is an unlimited mileage policy.
I will take every chance I can get to deliver horrible reviews for this scam of a company.
After 38 years in the automotive industry , I have enough contacts to have at least the impact on their business that they have had on my wallet.

Great warranty and apart from being easy to work with- every claim has been handled quickly. Really appreciated!

The absolute worst. I bought the truck a month ago and the condenser has a hole on THE BACK of the condenser due to the condenser mount falling off, claim was denied due to “road debris” and the warranty told the dealership “if it’s road debris or not we’re not covering it”. I paid the for the premium warranty that covers absolutely nothing…. Save your money and get it from someone else EDIT… alpha warranty tried blaming the repair facility for saying it was road debris when in fact my insurance adjuster and the repair facility both said it was mechanical failure and the only one who said it was road debris was the only one who didn’t look at it which was Alpha warranty EDIT since I can’t reply. You’re lying again because the repair facility said it was mechanical and the insurance adjuster said it was mechanical. The only people who said it was road debris was the one who didn’t look at it which was you. I was standing right there when he was on the phone. Look at you trying to lie

Alpha Warranty is a Scam. They do not pay claims as they should. They short cut procedures like when the A/C compressor had to be replaced on our MB GLS 450 they excluded the Drier and Expansion valve. ASA replacement procedures always call for the Drier and Expsnsion valve to be replaced. Now system still not fixed. There warrantys first say things are covered and then further in the warranty they “un-latch” themselves from what is in the paragraphs before just said are covered. It is written in the language of “”talking out both sides of there mouth Jibberish”. Total rip-off Scam. All you Dealers out there selling Alpha crap are also culprits due to there aiding and abetting these Crooks. UPDATE; the contact is under Pleas D Anderson II. The car is at Sowell MB in Schetrz Texas. Hey crooks at Alpha Rip Off warranty- just call your numb nut adjuster in San Antonio Texas. Alpha did not follow ASE standared compressor replacement protocol. They choose to SKIP the dryer and expansion valve replacement when they authorized the AC compressor to be replaced. They did not follow ASE A/C compressor change out protocols and it turned around and bit them right in there Cheap Crooked Ass!! DO NOT BUY ANY ALPHA WARRANTY. RUN !!

Fast response would highly recommend Alpha

Alpha is a great insurance Company they do all my repairs on my vehicle. I am 100% recommended Insurance extended warranty

We have had problems with our car since the beginning of June. You have helped us out alot with our car. You have paid for most of the cost. We appreciate it very much.

Alpha Warranty was a real life saver for us with the used car we just bought. Highly recommend them!

I appreciate ALPHA Warrenty Services, helping me out in my time of need. By getting my vehicle taking care of, and now being worked on. So that I may get the peace of mind, I desperately needed in this time of stress. Thank you so much! For showing up, and getting my issues taken care of.

it was such an easy experience. I took it to the dealership and they coordinated everything with Alpa Warranty Services.

Covered everything no questions.

Comprehensive coverage is backed up in action. My mechanic has reported that the claims adjusters are responsive and easy to work with

A small hole opened in one of my engine's cylinders. Engine failure is covered under the warranty, but Alpha denied the claim, saying the damage was caused by a burnt valve.

When a valve breaks (as was diagnosed by the mechanic), fragments can be found on the seat or in the combustion chamber. These fragments may have a radial crack pattern or chordal fatigue marks that resemble the heat-induced cracking seen in a burnt valve. Without a close inspection (which was never performed by Alpha), the person reviewing photographs often mistakes these marks for a burn when they are actually caused by a broken valve piece. Broken valves also show torched or pitted valve faces which can look like surface damage from a burnt valve if not examined closely.

It is important to note that if the failure was caused by a burnt valve, then the evidence would be consistent across all four valves. However, the burn-like symptoms were only found in cylinders 1, 3, & 4. Cylinder #2 lost immediate compression when the piece broke off, and thus no burn-like symptoms were found within it.

The preponderance of evidence points to a broken valve, however Alpha hid behind the burnt valve excuse and denied both the initial claim and the appeal. Even more cowardly, they wouldn't let me talk to a supervisor. They hide behind their customer service agents. If I had to trust the leadership in Iran or Alpha, I'd go with Iran.

7/6/26 UPDATE:
Alpha has doubled down on its burnt-valve theory and assured everyone that it conducted a "thorough review." Apparently, in Alpha's world, a thorough engineering investigation consists of looking at a few photographs and consulting Google. Meanwhile, the mechanics standing next to the engine—the ones who actually disassembled it, inspected the components, and observed the failure firsthand—have concluded that the damage was caused by a broken valve. But why rely on direct physical evidence when internet searches are available?

Alpha also attributes the failure to "heat-related degradation" and "thermal stress." Groundbreaking discovery. Internal combustion engines are, in fact, hot. Valve temperatures routinely reach hundreds of degrees during normal operation, which is why engines are engineered with alloys, cooling systems, lubrication, and operating tolerances designed specifically for those conditions. Identifying heat in an operating engine as evidence of failure is roughly equivalent to identifying water as a contributing factor in a swimming pool accident.

Not content with one explanation, Alpha has now added carbon buildup to its list of suspects. Every internal combustion engine accumulates some degree of carbon deposits over time. That's not a diagnostic finding; it's a description of how engines work. By that logic, perhaps the next root-cause analysis will cite the presence of motor oil, spark plugs, or atmospheric oxygen.

What's particularly remarkable is that each new theory seems to appear only after the previous one fails to withstand scrutiny. First, the valve "burned." Then heat became the culprit. Now carbon buildup has entered the conversation. At this rate, I'm expecting Alpha's next report to conclude that the failure was caused by excessive exposure to gravity.

The reality is simple: the mechanics who physically inspected the engine identified a broken valve. Alpha's experts reviewed photographs from a distance and produced a succession of increasingly creative explanations for why they shouldn't have to pay the claim. If the company intends to deny coverage, it would be more refreshing—and considerably more honest—to simply state that conclusion outright instead of conducting a scavenger hunt for alternative theories that happen to support the same outcome.

After all, if a $4,000 repair claim requires this much imaginative engineering, one has to wonder whether the objective is determining the cause of the failure—or finding any reason imaginable to avoid paying for it.

One phone call and done. This 8s how it should be.