Amazon Opiniões 

PLACED AN ORDER AS A GIFT. DELIVERED TO A WRONG ADDRESS. REPORTED TO CUSTOMER SERVICE AND STILL ASKED ME TO FILL AN OFFICIAL REPORT WHEN THEY ALL HAVE THE INFORMATION THEY ARE ASKING ME. WHAT A WASTE. THIS IS WHAT YOU GET FROM A WELL KNOWN ONLINE SHOPPING SITE. LOL

Just experienced a very poor handling of a sham promotion with Amazon.

I ordered something under promotion, and seller did not send the item, I send them a message but got no reply so I contacted Amazon and a staff named Neelendra Singh chatted with me. I sensed something amiss and raised my concern but the staff assured me the item is sent and I WILL receive it. He/She assured that Amazon NEVER have sham seller and my order passed through all the fraud, scam etc tests.

Then 2 days later (today), the seller canceled my order. I contacted Amazon again and all they can say is they will investigate and take "action". I got a mere $20 as "token" for all the fustration I went through instead of making the seller fulfill the deal.

So a sham seller, get your money, wait a few weeks or a month, then return your money and all they got was probably removal as a seller. Then they go elsewhere or start a new account and do it again. And Amazon either did not check or they allowed it.

imagine 1000 users ordered every month. They simply use new buyers' money to pay the "refunds" and keep going forever. How good of a Ponzi scheme could that be?

I ordered an item that had to be shipped from overseas. Tracking showed it was shipped to Australia, arrived at local delivery centre, then with no explanation was not delivered and order cancelled.

Tried to find out why, but Amazon cuts short any attempt to do this and just says to reorder item.

Im now 3 weeks into getting something I needed to use quickly, with no explanation why it was not delivered - extremely poor service.

Amazon is by far the worst commerce company to buy from absolutely ridiculous how in the world they are one of the biggest companies is beyond me I will never use Amazon ever

I purchased a white boucle office chair off Amazon and it arrived 3 days later. In terms of delivery, i can't fault the service. We unpackaged the chair and commenced assembling it. During the assembly we discovered the foot rest metal bars had rust in two areas. We then found grey dirty marks on the back rest and the back rest cover possibly from previous use. As the remainder of the chair is fine, we wanted them to just replace the damaged/faulty components. However that options is not available. They only refund/replace when the chair is returned to them. Furthermore, the chair is vacuumed packed so it is much smaller when packaged and then expands on opening, as the chair was assembled and expanded the chair doesn't not fit in the original box it was shipped in. If the chair isn't boxed correctly they can deny you a refund/replacement! No one has vacuum packing facilities at home. I purchased a chair in good faith where the supplier claimed "satisfaction was guaranteed" only to receive a product that appears to have been used previously and now I need to return an elephant in a box fit for a mouse!

Worst company ever I placed an order and the system cancelled automatically, tried again went through, than over a day later they sent me an email stating i had violated the terms and conditions of service,
I just placed an order!!!! How is that violating terms and conditions???? Then they closed my whole account. Shop e-bay always now.

Why do we bloody HAVE to give these useless charlatan businesses ANY stars.Amazon Australia and there useless poor excuses for customer reps are an excellent reason to shop on e-bay.At least there they don’t lie to you about passing on your concerns to managers……Not that I have ever had to with e-bay.At Amazon I am constantly lied to about forwarding my complaint to supervisors and then have to explain everything again to another rep when calling back…..Payment for this product went through and they deny of course.Paid using Zippay and money is shown in my account information as paid to Amazon ,I have even sent them a screen shot as evidence and yet I keep getting emails saying they have not received payment.When I log in to Amazon Australia,I still see a notice saying “Revise payment” and product not sent.Checked and spoken to zippay and they confirm payment was sent.If I was to Revise payment as Amazon suggests,I would be doing another payment for the same thing.Every time you ring these useless overseas call centres masquerading as service agents for Amazon ,you can hear the boredom and incompetence followed by lies about looking into it or passing on to a so called SUPERVISOR.This so called supervisor,I suspect,is probably just another service operator….I WONT QUIT trying to get my money back and if after another phone call with these scammers….sorry,I mean agents,I will take it to ACCC if I have to.I know eventually I will win this argument but Amazon Australia may not be a scam company but by God they are useless and incompetent.I will get rid of them and stick with e-bay…..

Deceiving and calculating is how I would describe Amazon. Unauthorised monthly charges have been charged to my card for Amazon Music, but there is no subscription in my account for me to cancel.
I never authorised access to this subscription and I'm told it's my fault and to change my password, I can do that but how will the payments in the future stop? Appalling company

Delivery of paid items to apartments or buildings are left in an unsecured places where anyone can just grab and go. The delivery person does not call or text when delivering where he or she could not access the secure building. Just leaves item outside for anyone to grab.
I have called them and they promised to rediliver same day. But nothing happened as yet and they did not even refund the amount !!, basically my advice is do not purchase or order anything from Amazon if you live in a secured building. You will lose the items and refunds.

The phone number published for customer service is a dud. No one answer. 1800 571 894. Or 034708 5645
So customer service is very bad.

3 weeks complaining about orders getting cancelled automatically customer support useless. Telling me they will contact me never do amazon dont care about customers also refuse to get supervisor when asked. Im done no more amazon.

Amazon sent a completely different item then what my husband ordered. Before they will refund we now have to send the parcel back to them by dropping off at the closest local storepoint which turned out to be the TSG store Pub Lane Greenbank. I went in to drop the box off and they would not take it. They will only accept very small boxes. I said if you are registeted with Amazon as a store point then you should take all size boxes for drop off. We now have to find another store point to drop off Amazons mistake further from home becauce Amazon lets them dictate what they will or won't take. You should either be a drop off point for everything or not at all. Amazon is definitely not about customer service anymore

My parcel was left on the front lawn instead of the front door..I won't be buying from Amazon ever again.

Remember when Amazon Prime had fast shipping? So do I. That’s a thing of the past now. My orders are taking 2 weeks on average now.

Also their chat service is horrible. I’ve been having issues with orders being cancelled, and no one has given me an explanation.

If I could rate it 0 stars, I would. Having purchased an item during the Prime Day Deals, Amazon cancelled my order without informing me. They sent me an email the day before saying the "delivery was delayed" and so I check, and it's cancelled. Navigating their customer service page is useless so I rang them on a number I found on the internet. 7 phone calls later, 5 days, and an agent saying they will price match if I re-order the same product, and turns out they can't price match. Despite me having a written email saying they would ( as I do my due diligence) they said they couldn't. Having ordered another item to request the price match, they declined. I was so outraged I requested to speak with the manager who declined the price match with no transfer. Absolutely abhorrent service - I'm appalled by the company and will never be using them again. Steer clear of Amazon.

I have purchased/ ordered items on Amazon for 12 months now use at least 3 times per week as prime member, I had made a purchase, Amazon had decided to cancel 2 out of the 5 items on my order and demand my personal Id or passport to confirm it’s me. Super annoyed why they want to collect my personal info like this.
If there was any suspicious activity that would be my bank flagging someone buying not, this is not Amazons job. I feel this is a personal data grab.

DELIVERY and CUSTOMER SERVICE was GARBAGE! No call or text from the courier. Parcel cannot be rerouted to the depot. CS suggested just cancel it! WT If only Jeff Bezos knew!

Very disappointed with this experience. My order was showing “Arriving Today” the entire day, so I waited for it, but it never arrived. Then, without any proper explanation, the status changed to Delayed. I had specifically ordered this item because I needed it urgently before my flight, and the delay has completely disrupted my plans. If the package wasn’t going to arrive on time, the delivery estimate should have been updated earlier instead of showing “Arriving Today.” This has been frustrating and unreliable. I expected much better service.and top on that there’s no assistant to contact not email option as well poor customer service

⚠️ BEWARE OF AMAZON – ITS ACTIONS PROTECT SCAMMERS INSTEAD OF CUSTOMERS ⚠️
Amazon's actions protect scammers instead of customers.
A dishonest third-party seller can take hundreds of dollars from a customer, send a worthless item instead of the product that was ordered, and provide a tracking number. Once the tracking shows "Delivered," Amazon treats that as proof that everything is fine—even if the customer received a completely different item.
That is exactly what happened to me.
The seller was deregistered from Amazon before my return period had even expired. Despite knowing this, Amazon repeatedly instructed me to contact that seller and submit an A-to-Z Guarantee claim that had already been denied. I explained this multiple times and provided the relevant evidence, yet I kept receiving the same scripted responses instead of a proper investigation.
To make matters worse, Amazon removed my negative seller feedback. My review described exactly what had happened so other customers could avoid the same experience, but Amazon claimed it was "not about the seller" and struck it through instead of allowing other buyers to see the warning.
Amazon had every opportunity to investigate this case properly. Instead, it chose to ignore the evidence, leave me without a remedy, and remove a legitimate warning from public view.
Amazon's actions protect scammers instead of customers.
If a seller sends you the wrong item, disappears from the platform, your claim is denied, and your warning to other customers is removed, don't expect Amazon to stand behind you.
Think very carefully before purchasing expensive items from third-party sellers on Amazon.

I am elderly, 74 in August. This makes my heart race, not good. It probably got my BP up!

Yesterday I received a box with Order number
503-0733335-0522223 that I had ordered and received about two weeks ago. In it was a 6 roll pack of VIVA PAPER TOWELS, 5 MTR READY TO EAT DAL FRY, 2 Ajax Windex Glass Cleaner.

Today I received a package with Arnotts Butternut Snap Cookie Biscuits in it. Evelyn – Sebastopol, Victoria that I ordered and received about two weeks ago.
Order # ‫503-0733335-0522223

I had received that stuff a couple to three weeks ago!!
I did not want it again!

When the delivery guy came to bring me the package of cookies, I refused them and i also gave him the package box with the 6 roll pack of VIVA PAPER TOWELS, 5 MTR READY TO EAT DAL FRY, 2 Ajax Windex Glass Cleaner. So, he took both todays package of cookies and yesterdays box. It was open.

Amazon charges customers when they send stuff out. I use AfterPay. I am worrying that they may have charged me for yesterday's box and todays package (mailer bag) of cookies.

I kept trying to get ahold of Amazon Australia over this, yesterday and today, because nothing on their list really applies to my situation. I did see a chat and after chatting for like 15 or so minutes, I found out it was Amazon USA. On Amazon Australia, so they could not help me.

Anyway, the delivery guy has both yesterdays box of stuff listed above and todays mailer bag of cookies.

They charge when they ship out so I am concerned that they may have charged me yesterday and today for THEIR STUPID MISTAKES!!

Their right hand doesn't know what their left hand is doing!

We ordered a laptop for my daughter who is 16 years old. She had been saving for months from her Maths Tutoring job, teaching year 7's basic algebra, until she finally had enough for the Macbook Air she'd been dreaming of. The latest model, you know M5 chip, beautiful screen, top notch - every teenager's dream. Express delivery arrived on the 16th of July; I signed for it and put it on the kitchen bench. She was at school, beside herself with excitement, and after school of course she rushed home, cut through the Amazon Prime security tape, buzzing with that tingly feeling you get when you get to open a new Apple product. She held her breath, opened the box...

...and pulled out 6x500ml bottles of dishwashing detergent.

Since then I've wasted over 6hrs on phone calls, being put on hold, delegated, escalated and otherwise forced to run around in circles and jump through hoops — and every time you call in you have to repeat the same story, thus further rubbing salt in the wound, only to get a conflicting answer from somebody who can't actually help you. The Amazon staff are hampered by "the process" as much as we are. Every step involves some other person contacting you back within 24hours via email or some such other nonsense, and if you do manage to get escalated to somebody with authority they just hang up when it gets too difficult.

My favourite example was one so called account specialist — after sending photographs of the dishwashing detergent, they wouldn't process a refund or replacement until it came back. I offered to drop it off at the local police station, and was informed that the legal team would get involved and I would not get a refund. So I asked to be transferred to the legal team, at which point they said "I'm transferring you to the legal team" and hung up; when I phoned back to lodge a complaint I discovered the legal team don't even have a phone number. So much for being transferred. Being cut off mid conversation happened several times. Of course every disconnection just triggers yet another call-in cycle, back to square one, repeat the same story all over again.

After one of the many disconnections, I received an email explaining that staff work from home and calls may drop due to power or network issues which got me thinking. When I call a call centre I assume a controlled environment, not a home office with my account on screen and no way of knowing who else might be in the room. If I have to make twenty calls to resolve this, has my personal information potentially been displayed in twenty different homes? The email was helpful about the disconnections; it said nothing about who else might be viewing my information, or what security exists in those homes.

I posted the dish washing detergent back and tried to buy the laptop again for my very distressed teenager. I went to Returns and Orders, confirmed the "laptop" aka DISHWASHER DETERGENT was marked "Return started", swallowed my pride, accepted I would temporarily be paying twice and pressed the yellow "Buy it again" button... except the system said I already had one — "Customer limit reached" — and on that, at least, we could finally agree.

So here I am, $2547 out of pocket, unable to get anybody to help, and without even the box of dishwasher detergent anymore because I sent it back.

I share this tale for public interest, and if Amazon are dissatisfied with my commentary they are welcome to call my customer service representatives to discuss it — they just need to ask for the legal team and they will be put straight through.