ASL are overcharging me. I do few copies nowadays, because I sell digital downloads. My quarterly bills are over £90 and I get an annual bill of over £400 for very few problems with the network betwe... Ver mais
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Leia as opiniões dos outros
The contact at both quote stage and installation stage was very good. The installation guys very friendly and set up was no hassle. Operation of the new plotter was explained and they updated our soft... Ver mais
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ASL provide our photocopier to the business including the support that goes alongside this. The system is easy to use, the installation went smoothly especially since we have two flights of stairs in... Ver mais
A empresa respondeu
The service I received from their tech support colleague Matt Kear was one of the best I've ever come across. My issue was getting the printer to print with preserving CMYK colours for the purpos... Ver mais
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Informações sobre a empresa
- Fornecedor de material para escritório
- Fornecedor de fotocopiadoras
- Fornecedor de equipamento de telecomunicações
Escrito pela empresa
Established in 1991, ASL has grown to become one of the largest independent managed office service suppliers in the UK. Our mission is to provide impartial, independent advice for all business office requirements. ASL specialises in Managed Print Services, Commercial Print and Document Management.
Informações de contacto
4,1
Bom
68 opiniões
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ASL are overcharging me
ASL are overcharging me. I do few copies nowadays, because I sell digital downloads. My quarterly bills are over £90 and I get an annual bill of over £400 for very few problems with the network between my photocopier and Adobe on my computer. I tried to claim a refund and was sent credit notes totalling £19 for 3 years. Their phone number is an 0845 one (no alternative number), so I paid twice as much in phone calls while they sorted out my refund.
15 de maio de 2026
Opinião espontânea
Resposta da ASL Group
We are sorry to read your feedback and would like to investigate this further, as we have been unable to identify your account.
Please could you reply to Trust Pilot with your company name or contact details, or update your review, so that we can locate your account and contact you directly to review your billing, usage and the support you have received.
We would also like to clarify that 0345 207 7000 is the number listed on all ASL invoices and is a standard rate number, so it is not a premium or higher charge line. While an 0845 number does exist historically, it is not promoted to customers as a contact route.
We are keen to resolve any concerns and ensure you are on the most suitable arrangement for your current level of usage, and we look forward to hearing from you.
ASL recently delivered a replacement…
ASL recently delivered a replacement photocopier as my previous one was getting old.
The service from ASL has always been extremely good.
Their customer service has been excellent, always able and willing to sort out any of the few problems I have had over the years. I would thoroughly recommend ASL.
2 de fevereiro de 2026
Resposta da ASL Group
Hi Elizabeth, thank you for your lovely feedback! It is great to hear about the excellent customer service that you have received. We’ll be sure to pass this along to the team, your kind words mean a lot to us! Many thanks.
Really responsive
Really responsive, the engineers in particular go above and beyond to help out.
2 de dezembro de 2025
Resposta da ASL Group
Hi, thank you for the lovely review! We’re thrilled to hear that you are happy with the service provided by our engineers, we have passed this feedback to the team, many thanks!
Upgraded to newer machines
Upgraded to newer machines, installation was seamless, Engineer Darren was excellent, very informative. Would highly recommend
28 de novembro de 2025
Resposta da ASL Group
Hi Janette, thank you very much for the great feedback, it’s incredibly rewarding to hear that you were happy with the installation and the upgraded machines. We will be sure to pass along your feedback to Darren! Many Thanks.
Avoid this company at all costs.
We were tied into a service contract and operating lease with various iterations of this firm for nearly a decade after being sold what was pitched as a fantastic deal when we were a new business. We soon realised we had been massively oversold. The machine provided was designed to handle around 100,000 pages per month. As a small business of eight, our print volume in an entire year is barely a fraction of that, yet we were locked into paying for a minimum print quota far beyond our actual usage.
We attempted to exit the arrangement after the 5-year contract had expired, but due to a 6-month overlap between the hire and service contracts, departure fees of around £2,000 made this unfeasible at the time. Begrudgingly, we renewed the agreement for the minimum term of 5 years. Over those five years, we paid roughly £6,000 for a printer worth £2,500, which we still did not own. Admittedly, this included toner, but not to the value of £3,500.
Once the contract finally came to an end, we informed the company that we did not wish to renew and their approach can only be described as rude and actively unhelpful. We made it explicitly clear on several occasions that we wished to avoid a repeat of the previous contract overlap and intended to return the printer, repeatedly asking for guidance on the correct process. The account manager’s responses were terse and vague at best. Despite it being obvious that we wanted both agreements to end simultaneously, instead, on the operating lease expiry date, we were informed that a termination fee was due because of a 90-day notice period on the service contract. The whole experience felt entirely unprofessional, obstructive, and predatory, and we would strongly advise other businesses to avoid making the same mistake.
Prior to writing this review I requested details of the company's complaints procedure from several team members of ASL Group and was duly ignored.
1 de agosto de 2025
Opinião espontânea
Resposta da ASL Group
Hi, we have made a request for information to understand who you are and what company you are from so we can take a look at this complaint and come to a resolution. Many Thanks
Resposta da ASL Group
Hi Jo, we really appreciate you taking the time to leave a review. I’m glad we were able to upgrade your machine without any issues, we look forward to assisting you in the future!
The worst printer company
The worst printer company I have ever used. The amount of time my management team wasted resolving their issues. Mischarging customers. Do not use this company.
31 de outubro de 2025
Opinião espontânea
Resposta da ASL Group
Hi John, thank you for sharing your feedback.
We are very sorry to hear about your experience, as this is not the level of service we aim to provide. We pride ourselves on delivering excellent customer service and would like the opportunity to resolve this for you.
We previously requested additional information to investigate the matter but have not yet received a response. If you could kindly provide your company details and any relevant information, we will review this urgently and work towards a resolution.
Please contact us at hello@asl-group.co.uk.
Fantastic Company
Fantastic Company
Helpful staff and excellent ongoing customer service.
22 de outubro de 2025
Resposta da ASL Group
Hi, thank you for taking the time to share your positive feedback with us. It's incredibly rewarding to hear that you are happy with our customer service, we look forward to assisting you again in the future!
Efficient
Efficient, polite and friendly service from start to finish. Always very responsive to our needs.
9 de outubro de 2025
Opinião espontânea
Resposta da ASL Group
Hi, we truly appreciate you taking the time to leave a review! At ASL, we strive to provide exceptional service to all of our customers, and it's brilliant to know that we've met your expectations.
Helpful on the phone
The lady who spoke to me on the phone was very helpful. Unfortunately we are still one copier out of two down as we wait for an engineer. In a school with 11 classes this isn't ideal.
26 de setembro de 2025
Resposta da ASL Group
Hi, thank you for taking the time to share your feedback. We apologise that you are currently experiencing down time, we have reached out to confirm an ETA for an engineer to visit you onsite today. Many thanks.
Postive
Most of my dealings with ASL long quick resolutions. Occasionally there might be a supply issue regarding toners etc but ASL always respond helpfully and try to resolve issues as quickly as possible. Getting engineer support is very quick and easy.
29 de setembro de 2025
Resposta da ASL Group
Hi Martin, thank you for taking the time to share your feedback. We are glad to hear that you are happy with our engineer support, we have reached out directly to discuss the toner supply you have mentioned.
ASL are always our go to for anything…
ASL are always our go to for anything print related, Sean and Tim in particular are always very helpful. All of our service and sales enquires are dealt with promptly.
3 de setembro de 2025
Resposta da ASL Group
Hi, thank you for taking the time to share your thoughtful and positive feedback with us, we’ll be sure to pass your feedback to our team! At ASL, we strive to provide exceptional service to all of our customers, and it's brilliant to know that we've met your expectations on service and sales.
ASL didn't try to supply us with…
ASL didn't try to supply us with something we didn't really need, they quickly came up with the solution we wanted.
Competitively priced and installation was a quick turnaround without any drama
2 de setembro de 2025
Resposta da ASL Group
Hi Steve, thank you for taking the time to share your positive feedback with us! It's incredibly rewarding to hear that you had a great experience with us and our installations team. Your kind words mean a lot to our team!
The job was done quick and well
The job was done quick and well. Great service all around
28 de agosto de 2025
Resposta da ASL Group
Hi, thank you for taking the time to share your positive feedback with us! We’re delighted to hear that you had a great experience with ASL and our services.
Resposta da ASL Group
Hi, we really appreciate you taking the time to leave a review. We're thrilled to hear that you had a great experience with our services!
Was with them for 4 years paying a…
Was with them for 4 years paying a subscription which should have been ink and maintenance. In reality it was just ink. The moment the printer had an issue, they said they couldn't fix it and told me to purchase a new unit - AND still made me pay the entire notice period. Glorified ink suppliers.
19 de agosto de 2025
Opinião espontânea
Resposta da ASL Group
Hi Rab, thank you for the feedback provided. We reached out to you regarding the age of the machine as it had reached the life cycle we recommend for the volume it had been producing. We apologise that you were not happy with our service on this occasion.
Resposta da ASL Group
Hi Mandy, thank you for taking the time to share your positive feedback with us. We appreciate kind words on the service you have received with us!
Feedback on ASL
They have been courteous and professional from the beginning including when installing the new photocopier
6 de agosto de 2025
Resposta da ASL Group
Hi, we really appreciate you taking the time to leave a review. We’re delighted to hear that you had a great experience with ASL, and it's brilliant to know that we've met your expectations!
good customer service
Sorted our printer issue really fast and provided all the information requested
4 de agosto de 2025
Resposta da ASL Group
Hi, thank you for the lovely feedback, it's incredibly rewarding to hear that you are happy with the service and information provided!
Great service and offering
Great service and offering, quick to act on any issues and resolve when requested.
31 de julho de 2025
Resposta da ASL Group
Hi, thank you for taking the time to share your positive feedback with us. It's incredibly rewarding to hear that you are happy with the prompt service level provided and we look forward to assisting you again in the future!
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