My favourite necklace ‘star locket’ clasp keeping the locket closed had broken. I thought it was a long shot messaging the brands customer service team as often jewellery brands say they aren’t respon... Ver mais
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Leia as opiniões dos outros
I've ordered both a Necklace and Earrings from Astley Clarke and they're beautiful, I would certainly order more items in the future. Not only that delivery was as stated and arrived on time. One of... Ver mais
Zoe from customer services was fantastic. She kept me updated on my order throughout the process and consistently followed up to check that everything was going smoothly. 10/10 service!
Updated review. 1 star to 4. They completely messed up my order,.right before Christmas. But fair play, credit where credit is due. I reported the issue and within the same day they sorted... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Astley Clarke
Escrito pela empresa
Astley Clarke is a British jewellery brand with a store in the heart of Covent Garden and counters in the best department stores around the world. The jewellery is refined and yet built to last using only noble metals and natural gemstones. The brand has always been known for natural diamond pave and has recently built out the collection with lab grown diamonds in 14ct solid gold.
Relaxed and luxurious the brand focuses on timeless designs that can be worn from season to season with sustainability at the centre of what they stand for. Lockets can be personalised for free with photographs and engraving making this site a destination for jewellery gifting for those important milestones in life.
SHOP BEST SELLERS SHOP NEW IN PERSONALISE A LOCKET FOLLOW ON INSTAGRAM CONTACT CUSTOMER CAREInformações de contacto
31 Monmouth Street, WC2H 9DD, London, Reino Unido
- 02077060060
- personalshopper@astleyclarke.com
- astleyclarke.com
4,5
Excelente
1 mil opiniões
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered a locket from this company…
I ordered a locket from this company and dealt with Naz and Zoe. With Xmas and New Year causing postal delays I was under pressure to receive the locket in good time for my daughter’s 21st in early January. Naz and Zoe were both fantastic and helped to make this happen. As a result, the locket arrived in plenty of time and my daughter absolutely loves it! Thank you.
29 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hi there, thank you so much for your kind words. We know how important it was for your daughter’s 21st, so we’re delighted Naz and Zoe could help ensure everything arrived in time — and even more so that she loves her locket 💖
With love,
AC x
Fantastic customer service
Zoe was really efficient and very helpful.
29 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hi Kelly, thank you for taking the time to leave a review. We’re so pleased Zoe was able to help efficiently — we’ll be sure to share your lovely feedback with her.
With love,
AC x
Love this place
Zoe is queen ... Give her a pay rise and/or bonus!!
Excellent service, speedy delivery, quality products, great communication!
23 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Chris, thank you for your amazing review! We’re absolutely delighted to hear you had such a great experience. We’ll be sure to pass on your very kind words. With love, AC x
Excellent service
Excellent service, fast delivery, as advertised, well satisfied.
23 de dezembro de 2025
Resposta da Astley Clarke
Hey Val, thank you for your lovely review! We’re so pleased to hear everything arrived quickly and just as expected. Thanks so much for shopping with us. With love, AC x
Ordered a Christmas present for my wife…
Ordered a Christmas present for my wife on 19th December with guaranteed next day delivery, contacted on Tuesday 23rd as order not showing as dispatched...
After a brief email exchange with Zoe, the order was on its way and received on Christmas Eve.
Zoe was swift in response and is a credit to the business.
Thank you Zoe.
23 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Shaun, thank you for your kind review! We’re really glad Zoe was able to step in, get everything moving and ensure your order arrived in time for Christmas. Your feedback means a lot to us. With love, AC x
Slowish to arrive - final quality is ok
Unfortunately quite slow delivery. Took all of the 5 working days to arrive (8 in total) which meant the present missed my wife’s birthday.
Additionally, whilst the quality of the pendant seems ok one of the pictures wasn’t rotated properly.
To be clear I’d buy from Astley Clarke again but I was a little disappointed/frustrated by the experience. If you haven’t got an account there’s no way to monitor your purchase and I’ve had more emails asking to amend my Trustpilot review than I did about when to expect delivery
1 de janeiro de 2026
Opinião espontânea
Resposta da Astley Clarke
Hi Malcolm, thank you for taking the time to share your feedback — we really appreciate it.
We’re sorry to hear the delivery timing meant the gift missed your wife’s birthday and understand how disappointing that must have been.
We can see that our team reached out not to ask you to amend your review, but simply to better understand your experience so we could support where possible as we can see that your order was delivered on the 4th working day. We’re sorry if this came across otherwise.
Thank you as well for highlighting the photo rotation — feedback like this is invaluable and has been shared with the team to help us improve going forward. We’re glad to hear you’d consider shopping with us again and truly appreciate your honesty.
With love,
AC x
Beautiful items
Beautiful items, 2 year warranty, my piece broke after a 8months, but was replaced immediately. Will definitely buy more.
2 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Thank you so much for your lovely review, Neena. We’re really pleased we could replace your piece quickly under our 2-year warranty, and it means a lot to hear you’ll be shopping with us again. With love, AC x
Great pre-delivery comms from Zoe and prompt…
Great pre-delivery comms and prompt delivery itself.
23 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Thank you for your kind feedback, Ben. We’re so glad you found the communication helpful and that everything arrived promptly. We’ll be sure to pass your thanks on to Zoe. With love, AC x
Thank you for excellent service
I bought a bracelet mid-November as a Christmas gift for my daughter-in-law. When wrapping I realised I wouldn't meet the return date if not suitable.
Astley Clarke very obligingly agreed to extend the return date. Very good service.
21 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Thank you for taking the time to share your experience. We’re delighted we could help extend the return period and make things easier for you. We hope your daughter-in-law loved her gift. With love, AC x
Excellent customer service
I placed my order for a single yellow gold earring as a Christmas present. Unfortunately when it arrived a few days before Christmas it was white gold. I emailed Astley Clarke informing them of the issue. A short while later I was contacted by Zoe who was an absolute pleasure to deal with. She made sure that a replacement was sent while I returned the other earring. I was kept updated throughout the process.
The replacement arrived by special delivery on Christmas Eve.
Superb customer service.
21 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Thank you so much for your wonderful review. We’re so pleased Zoe was able to resolve this quickly and ensure your replacement arrived in time for Christmas. We’ll be sure to pass on your kind words. With love, AC x
Excellent customer service
Excellent customer service from Zoe. I had received a damaged locket. Zoe dealt with the issue professionally and sympathetically as it was a gift for someone who had recently lost their mum. She ordered me a replacement and it arrived in 3 days and was the perfect gift for my friend.
19 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Thank you for your thoughtful feedback. We’re really glad Zoe could support you and arrange a replacement so quickly, especially given how meaningful the gift was. With love, AC x
Missing item replaced immediately!
I opened my little boxes to find one pair of earrings were missing - Zoe was incredibly helpful and sent out a replacement the next day -just in time for me to send off the Christmas gifts. Thanks you Zoe!
15 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Thank you for your lovely review, Amber. We’re so pleased Zoe was able to sort this promptly and get everything to you in time for Christmas gifting. With love, AC x
Zoe was so helpful
Zoe was so helpful sorting the repair/replacement of my bracelet. She kept me informed at all times, really excellent customer service thank you.
12 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Elizabeth, Thank you for your lovely review! We’re so glad Zoe could keep you updated and make your repair/replacement a smooth experience. With Love, AC x
Fantastic customer service from Zoe who…
Fantastic customer service from Zoe who was able to help with any questions on my order! Thanks a lot!
19 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Michael, Thank you for your kind review! We’re delighted Zoe could help with your order and make things easy for you. With Love, AC x
A positive experience with Customer services at Asley Clarke
I had to contact Customer services at Astley Clarke and I received exceptional assistance and support. I was very happy with this and how my query was resolved so rapidly, especially as it was just before Christmas!
A special mention to Zoe, who was so attentive and resolved the situation so effortlessly. Many thanks, Zoe.
4 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Clare, Thank you for your wonderful review! We’re so pleased Zoe could resolve your query swiftly and make things effortless for you. With Love, AC x
Zoe was very helpful and solved my…
Zoe was very helpful and solved my problem. Thank you, Zoe.
Mike
4 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Mike, Thank you for your review! We’re delighted Zoe could help solve your problem and make things simple. With Love, AC x
Pleasantly surprised
Bought a tiny locket. Was really lovely, great customer service and delivery.
22 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Jess, Thank you for your kind review! We’re so pleased you love your locket and enjoyed our service and delivery. With Love, AC x
Bracelet reparation
I sent my bracelet for reparation and
I had a very friendly help from Zoe who was really effective on the follow up.
My lovely bracelet came back repaired in very short time! Thank you so much!
27 de novembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey, Thank you for your lovely review! We’re thrilled Zoe could make the repair process quick and easy for your bracelet. With Love, AC x
Firstly product was great
Firstly product was great. Secondly I accidentally entered the wrong email and didn’t receive confirmation. The help provided by Zoe was excellent, who carefully provided me with an eta and tracking updates.
My only concern (seems to be a system issue), is not being able to rectify my error by using the correct email address.
16 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Iain, Thank you for your review! We’re glad Zoe could help with your email issue and keep you informed with tracking updates. With Love, AC x
Outstanding customer service and…
Outstanding customer service and communication regarding an order that was very much appreciated before Christmas. I ordered a necklace as a special present and was even more beautiful when it arrived than I imagined. Thank you Astley Clarke and Zoe
15 de dezembro de 2025
Opinião espontânea
Resposta da Astley Clarke
Hey Karen, Thank you for your lovely review! We’re delighted your special necklace arrived beautifully and that you enjoyed our service. With Love, AC x
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