Problem with ATAG i24C Boiler...Damage due to excess Storm Water ...21-9-26 Reported to ATAG Direct who agreed to Warranty Repair.Replacement Fan Unit arrived next day.Within 48 hrs repair [including... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I’ve been using an ATAG boiler for nearly two years now. I reviewed the boilers available to replace my old combi boiler that was on its last legs. I wanted something that would last a long time so ch... Ver mais
A empresa respondeu
We have had a ATAG combie boiler for 5 years during which time it has proved to be reliable with the exception of a fault which we had to report to ATAG customer services. ATAG customer services were... Ver mais
A empresa respondeu
Looking for a new boiler last year, and a friend of ours gave us a name of a new boiler Atag, which was supplied and fitted in January of last year we have never looked back. We had no problems with i... Ver mais
Informações sobre a empresa
Escrito pela empresa
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Informações de contacto
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4,8
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good response to a guarantee claim
The matter was dealt with promptly and professionally. The assigned engineer dealt completely with the problem and the same day it was authorised. You stood by your guarantee.
20 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Oliver Bettison
Thank you for your feedback.
We’re pleased to hear the issue you had with your boiler was dealt with promptly and professionally, and that our Warranty Partner was able to resolve it the same day.
It’s great to know you feel supported by our warranty.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Had new boiler now in its 6th year pay…
Had new boiler now in its 6th year pay for yearly service but it came with 10year guarantee .First major problem I have had and it's so good to call and get a human to speak with !
Was not a straight forward fix but engineer went out of his way so we had not too long for parts (next day) and hopefully now back to being it's usual reliable boiler I hope.
22 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear HILL
Thank you for your feedback.
We’re glad to hear your boiler has been reliable over the past six years and that our Technical team was easy to get in touch with.
We’re pleased the engineer was able to act quickly and minimise any delay in getting the parts you needed. We do aim to have parts out the next working day, if they are not standard to the Warranty Partners kit.
We hope your boiler continues to perform reliably, and we appreciate you taking the time to share your experience with ATAG.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Resposta da ATAG Heating Technology UK Ltd
Dear Martin J
Thank you for review and for letting us know that you were happy with the warranty partner who attended for your recent boiler issue
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
Great Boiler
The boiler is very efficient. Instant hot water with good pressure.
Heating also gets to temperature quickly.
Customer care is brilliant to deal with and a great warranty comes with all boilers if serviced.
21 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear James Barnett
Thank you for your great feedback.
We’re pleased to hear you’re enjoying the efficiency of your boiler, with instant hot water, good pressure, and fast heat-up times.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s also wonderful to know our customer care team and warranty support have met your expectations.
Thank you for choosing ATAG and for taking the time to share your experience.
Best wishes
ATAG Heating Tehnology
ATAG Central Heating
I have had an ATAG Central Heating boiler for about five years. Recently I had a problem with it due to extremely cold weather, this was quickly rectified by a Central Heating engineer, and it is back to heating my house perfectly again.
20 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear George T
Thank you for your review.
We’re pleased to hear that after five years of ownership the issue you experienced during the extreme cold weather was quickly resolved and that your boiler is now heating your home perfectly again.
We appreciate you sharing your experience and thank you for choosing ATAG.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Thoroughly professional team
Thoroughly professional and knowledgable about the Atag boiler They identified the cause of the problem, which was not initially apparent nor straightforward. Touch wood, everything about the boiler is now firing from all cylinders, and we are really cozy.
20 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Hume voegeli
Thank you for your kind feedback.
We’re delighted to hear our engineer was thorough, professional, and knowledgeable, and was able to identify and resolve an issue that wasn’t immediately apparent.
It’s great to know everything is now running as it should and that you’re warm and comfortable again.
We really appreciate you taking the time to share your experience.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
The service was swift and I was put…
The service was swift and I was put in touch with an engineer who arrived when he said he would and carried out the repair efficiently.
15 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Mrs Naylor
Thank you for your review.
We’re glad to hear the warranty repair was swift and that the engineer arrived as promised and completed the repair efficiently.
We appreciate you taking the time to share your experience and are happy to help whenever you need us.
Best wishes
ATAG Heating Technology
Great Boiler repair service
I reported my Boiler failure the day before Hogmanay and the ATAG colleague (Sean) dealt with the repair instruction very quickly and very efficiently.
Thank you Sean well done!
30 de dezembro de 2025
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Phillip
Thank you for your feedback.
We’re pleased to hear that Sean was able to deal with arranging your repair, under warranty, quickly and efficiently, especially at such a busy time of year.
We’ll be sure to pass on your kind comments to him.
Thanks for taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Great service from ATAG
Next day service after a late afternoon call for short-cycling fault. The engineer arrived early and was knowledgeable, polite and helped direct us to how to prevent the issue from reoccurring.
6 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Phillip L Barrett
Thank you for taking the time to leave this review.
We’re pleased to hear that after your late afternoon call we were able to arrange next-day service, and that the engineer arrived early,
Great to hear that he was knowledgeable and polite, and provided helpful advice to prevent the issue from reoccurring.
We’ll be happy to pass your feedback on to the team.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
I had a problem with an Atag boiler…
I had a problem with an Atag boiler connecting to my WiF the team at Atag sorted it out very quickly by talking me through the process one step at a time they were very patient thank you Atag team
8 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Fred Payne
Thank you for taking the time to review.
We’re pleased to hear our Technical Team were able to resolve the Wi-Fi connection issue quickly and guide you through the process step by step.
Patience and clear support are important to us, so it’s great to know this came across.
We’ll be sure to pass your thanks on to the Technical Team.
Best wishes
ATAG Heating Technology
Great service
Quick in answering call and helpful advisor. Local plumber assigned and in contact with me, as promised, just a few hours later. Appointment made. Helpful advice and quickly dealt with.
2 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Fiona
Thank you for your feedback.
We’re pleased to hear your call was answered quickly and that the member of our Technical Team was helpful.
It’s great to know the local plumber contacted you as promised and that everything was arranged and dealt with promptly.
We appreciate you taking the time to share your experience and are glad we could help.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Potentially Dangerous Fault
We have had to call in the gas safety engineer because our under warranty ATAG boiler developed scorch marks on the exterior of the boiler in a period of only five hours or so. We are waiting to see what the solution is but this seems to be dangerous to me and the Emergency gas safety engineer warned that they would’ve been carbon monoxide released!!
As a follow up, I can’t fault the service from ATAG to get the boiler up and running ASAP, but it still remains a one star review because of how potentially dangerous the failure mechanism was.
6 de janeiro de 2026
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Mr Tim Higham
We are sorry that you have felt the need to write this 1 star review.
The Technical Team are in receipt of the email you sent in earlier today and one of the Team will be in touch with you and will discuss the resolutions to this issue.
Kind regards
Dawn Allan
Head of Operations
Error 151, an error that just wouldn’t go away!
We’ve been having an error with our boiler for a few days which cleared with a reset. However it wasn’t permanent, the fault reappeared again. After a call to ATAG call centre a representative was onsite just a few hours later. Absolutely great service.
5 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Dave Smith
Thank you for taking the time to share your experience.
We’re sorry to hear about the recurring boiler fault, but we’re pleased that a reset provided temporary relief and that our Technical Team were able to arrange a prompt visit.
We’re especially glad to hear you were happy with the speed of our service.
Your feedback is greatly appreciated and will be shared with the team.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
It’s Jan 2nd and the weekend is here.
It’s Jan 2nd. It’s turned exceptionally cold. I can’t get my central heating to work as a consequence of there being some sort of glitch with the company’s software.
Snow is forecast and now it’s Friday evening. I have no idea when I’ll be able to turn the heating on. I was told over the weekend a message could be left on an emergency hot line.
It’s not the first time this has happened. I cannot tell you just how annoying this is…it feels the same as if I’d bought a lift jacket only to find out when putting it on I sink.
I was talked into going with ATAG by a local firm and paid a premium for it.
Do you think I’d would go with ATAG again?
2 de janeiro de 2026
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear JustAnswer Customer
Thank you for taking the time to share your feedback.
We’re sorry to learn that you’ve experienced issues with your ATAG boiler during the extremely bad weather
To ensure this matter can be investigated and responded to, can you please email me at d.allan@atagheating.co.uk.
Kind regards
Dawn Allan
Head of Operations
Engineer arrived on time,
Engineer arrived on time,
Knew what he was doing,
Did thorough service,
Pointed out things previously missed by other engineers and gave advice on how to look after boiler,day to day ,to keep it in good and best efficient condition.
Excellent job what more can you ask for.
Thanks Atag.
27 de dezembro de 2025
Resposta da ATAG Heating Technology UK Ltd
Dear Nuala
Thank you for such a detailed and positive review.
We’re delighted to hear that the engineer arrived on time, carried out a thorough job, and was able to offer clear advice on keeping your boiler running efficiently.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards,
ATAG Heating Technology
Speedy resolution under warranty
Sent out an engineer to replace a PCB under warranty, came next day and heating back on for Christmas. Thanks you
21 de dezembro de 2025
Resposta da ATAG Heating Technology UK Ltd
Dear Clive Eley
Thank you for taking the time to leave this feedback.
We’re really pleased to hear the issue was resolved quickly and that our engineer was able to get your heating back up and running in time for Christmas.
We’ll be sure to pass your thanks on to the team.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Do not buy their boilers
Do not buy their boilers! Absolute shambles of a company the past couple of years.
Stick with the more reputable household brands.
ATAG’s warranties and after sales aren’t worth the paper they’re written on.
18 de dezembro de 2025
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Ben
We’re sorry to hear about your experience and that you feel let down. We take all feedback seriously, as it helps us identify where improvements are needed. Our aim is always to provide reliable products backed by strong warranty support, and we regret that this was not your experience.
If you’re open to it, I’d welcome the opportunity to look into your concerns further and see if there’s anything we can do to resolve the situation. Please contact myself by emailing d.allan@atagheating.co.uk with your details so I can review your case properly.
Kind regards
Dawn Allan
Head of Operations
ATAG Heating Technology
Called Atag local engineer on a Friday…
Called Atag local engineer on a Friday morning, was told needed new valve. Contacted Atag, originally an appointment was made for following Monday. Then got a call to say Atag Engineer could call on the Friday afternoon. Perfect service. Really can’t fault quickness and attitude of engineer.
12 de dezembro de 2025
Resposta da ATAG Heating Technology UK Ltd
Dear Karen Jones
Thank you for your great feedback.
We’re delighted to hear that after contacting ATAG, an earlier appointment was arranged and the engineer was able to attend on the Friday afternoon. Providing a fast, flexible service is very important to us, and it’s wonderful to know the quick response and the engineer’s positive attitude made such a good impression.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for taking the time to share your experience – it’s very much appreciated.
Best wishes
ATAG Heating Technology
Epic Service from Start to Finish
I emailed ATAG as my boiler had an issue. They sent someone out within 48 hours of the contact. Tommy who was a very professional and highly skilled technician from Harvey’s diagnosed the problem and changed the parts and left where he worked like he had never been here. Very nice experience indeed I can honestly say it exceeded all expectation the service was brilliant.
17 de dezembro de 2025
Resposta da ATAG Heating Technology UK Ltd
Dear Leon
Thank you so much for taking the time to share such a positive review.
We’re really pleased to hear that ATAG were able to arrange a visit so quickly and that Tommy from Harvey’s provided such a professional and efficient service. It’s great to know he diagnosed the issue promptly, completed the repair to a high standard, and left everything so tidy. We’ll be sure to pass on your kind words to him and the team.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Your feedback means a lot to us, and we’re delighted that the service exceeded your expectations.
Kind regards
ATAG Heating Technology
AVOID AVOID AVOID
AVOID ATAG get a vaillant or a viessmann
The boiler itself is good it's the small issue of you need ATAG installers afterwards. They tell you any gas safe engineer can work on it, yea good luck finding one, spoken over a dozen they don't want to know as soon they find out it's an ATAG.
My local ATAG installer is completely unreliable so now I'm left with a boiler leaking water, the condensate trap seems to be a weak point it's leaked a few times and yet again the ATAG installer is not returning my calls.
I have call & message logs on my phone to prove this, and I've always given him plenty of notice it's not like I'm expecting him to drop everything and come here, I work in electrical installations myself I know what it's like juggling installs and callbacks etc. I never ever leave my customers hanging like this it's utterly ridiculous.
ATAG dont want to know, they won't supply me with other installers in my area.
It's a headache I just don't need, my boilers 6 years old and I'm going to have it replaced with a valiant, I'm done with this.
17 de dezembro de 2025
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Jon Buggins
Thank you for taking the time to share your feedback.
We’re sorry to learn that you’ve experienced issues with contacting your Installer in regards to the leaking condensate trap.
I called and left a message for you this afternoon, as I would welcome the opportunity to discuss this with you and explore how we can resolve the matter.
To ensure this matter is resolved promptly, can you please call me on 0800 680 0100, selecting option 5.
Kind regards
Dawn Allan
Head of Operations
ATAG Heating Technology
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.