Problem with ATAG i24C Boiler...Damage due to excess Storm Water ...21-9-26 Reported to ATAG Direct who agreed to Warranty Repair.Replacement Fan Unit arrived next day.Within 48 hrs repair [including... Ver mais
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Leia as opiniões dos outros
I’ve been using an ATAG boiler for nearly two years now. I reviewed the boilers available to replace my old combi boiler that was on its last legs. I wanted something that would last a long time so ch... Ver mais
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We have had a ATAG combie boiler for 5 years during which time it has proved to be reliable with the exception of a fault which we had to report to ATAG customer services. ATAG customer services were... Ver mais
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Looking for a new boiler last year, and a friend of ours gave us a name of a new boiler Atag, which was supplied and fitted in January of last year we have never looked back. We had no problems with i... Ver mais
Informações sobre a empresa
Escrito pela empresa
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Informações de contacto
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4,8
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Warranty Call Out
First time of having use the Atag Warranty services and was very impressed with the timely manner it was dealt with. Logged the issued online first thing this morning and then within 4 hours an and engineer had been out and fixed the issue.
20 de março de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Mr Phil Twigg
Thank you for sharing your experience.
We’re delighted to hear your first use of the ATAG warranty service was handled promptly and efficiently, with an engineer able to attend and fix the issue within just a few hours.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your feedback and are glad we could help when you needed us.
Best wishes
ATAG Heating Technology
We had no hot water
We had no hot water. Rang ATAG and explained the issue. Shortly afterwards got a call to arrange visit which took place two hours later. Problem resolved by helpful engine.
6 de março de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Graham Walker
Thank you for your feedback.
We’re pleased to hear that after contacting us about the hot water issue, a visit was arranged quickly and the Warranty engineer was able to resolve the problem within a couple of hours.
It’s great to know you found the service helpful, and we appreciate you taking the time to share your experience with ATAG.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Excellent service
The engineer was pleasant, presentable, courteous and very knowledgeable. A job well done.
3 de março de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Mrs Wendy Wagener
Thank you for your kind feedback.
We’re pleased to hear the Warranty engineer was pleasant, courteous, and knowledgeable, and that you were happy with the work carried out.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Can’t fault ATAG
Can’t fault ATAG. From the initial telephone call to report the issue to the engineer attending my the house was 4.5hours. Very happy!
2 de março de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Mrs Martin
Thank you for your great feedback.
Customer satisfaction is extremely important to us so we are delighted to hear that from your initial call to our Technical Helpdesk to the engineer attending your property was only 4.5 hours and that you were happy with the service provided.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Friendly
Friendly, helpful and knowledgeable. Came, did the job, neatly and politely.
Would fully recommend
24 de fevereiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Customer
Thank you for your feedback.
We’re pleased to hear the Warranty engineer was friendly, helpful, and knowledgeable, and that the job was completed neatly and politely.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience.
Kind regards
ATAG Heating Technology
a good service
a good service , engineer was very good explained what he was doing very efficient and on time.
13 de fevereiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear KEITH ROUTCLIFFE
Thank you for your feedback following your recent Warranty callout.
We are so pleased that you experienced good service and that the engineer efficient, on time and that his explanations were clear.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
Everything spot on and top notch service
24 de fevereiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Steve Maguire
Thank you for taking the time to write a review about your recent Warranty callout.
We are so pleased that everything was spot on and that you rate our service as top notch.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Resposta da ATAG Heating Technology UK Ltd
Dear Dep Nguyen
Thank you for taking the time to write a review about your recent Warranty callout.
We are so pleased that all went well.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
I’ve installed a few Atag boilers to…
I’ve installed a few Atag boilers to date (gas safe registered) and imo they are the best quality boilers on the market today.. with between 12-18 year warranty!
Also has a great customer service.
21 de fevereiro de 2026
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Paul
Thank you for your fantastic feedback and for choosing to install ATAG boilers.
It’s great to hear such positive comments from a Gas Safe registered installer, and we really appreciate your confidence in the quality, warranty, and customer service we provide.
Your support means a lot to us.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
Easy to contact friendly knowledgeable…
Easy to contact friendly knowledgeable staff Great communication and follow up action Thank you
17 de fevereiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Excellent service
Thank you for your kind feedback.
We’re delighted to hear you found our team easy to contact, friendly, and knowledgeable, with great communication and follow-up.
We really appreciate you taking the time to share your experience.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Engineer turned up
Engineer turned up. very pleasant, got on with task, very quick and efficient . Tidied up when finished, very pleased
19 de fevereiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Robert.S.Hogan
Thank you for your feedback.
We’re pleased to hear the engineer arrived as expected, was pleasant, worked efficiently, and left everything tidy.
It’s great to know you’re very pleased with the service, and we appreciate you taking the time to share your experience.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Resposta da ATAG Heating Technology UK Ltd
Dear David Braunton
We’re really glad you were happy with the service.
Thank you for the fantastic feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Issue resolved the same day.
Issue resolved the same day.
Our boiler was making a strange noise and as it was still under guarantee I contacted ATAG to see if they could fix it.
After some initial confusion (the installer had registered it under the wrong address), Nathan at ATAG corrected that and passed our problem to thier repair team.
To my surprise they contacted me later that morning to offer a repair the following day, which was then adjusted to 'in 2 hours' due to a cancellation.
The engineer diagnosed a faulty fan and replaced the part there and then!
No quibbles, fixed in less than 4 hours... of course I am very pleased with the service provided.
16 de fevereiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Peter
Thank you for taking the time to share such a detailed review.
We’re delighted to hear that despite the initial registration issue, Nathan was able to resolve this quickly and that our repair team arranged a same-day visit.
It’s great to know the engineer diagnosed and fixed the fault so promptly, getting everything sorted in just a few hours.
We’ll be sure to pass your kind feedback on to Nathan and the team.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Resposta da ATAG Heating Technology UK Ltd
Dear Jacqui SUmmersgill
We’re glad to hear everything went smoothly, the engineer arrived as promised, and your boiler is back up and running.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your feedback.
Best wishes
ATAG Heating Technology
Just agood service,very pleasent…
Just agood service,very pleasent enginner,explaned everthing he was doing to me and why,which i like that,you know what you get, no mess all good
6 de fevereiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear customer
Thank you for your review.
We’re pleased to hear you received good service and that the engineer was pleasant, took time to explain everything clearly, and left no mess behind.
It’s great to know you felt informed and comfortable throughout the visit.
We really appreciate your feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
DO NOT BUY THIS BOILER AS THE WARRANTY…
DO NOT BUY THIS BOILER AS THE WARRANTY IS NOT WORTH THE PAPER ITS WRITTEN ON !!!
Leaking heat exchanger after 18 months, a technical sales man got called out to it who was going to change the heat exchanger under warranty however couldn't be bothered as he was due to break off for Christmas !! referred it back to the office and told them the heat exchanger failed due to the suspected water quality in the system. This system had perfectly clean water in it running underfloor heating only and their supplied inhibitor. 2 months later and still no one has called me the installer back to give me any feed back as to why they have not repaired the boiler !! they only sell to gas safe engineers and I can't see how they will sell boilers if their back up warranty and service isn't good. its not worth it stay away from ATAG Boilers as the warranty just isn't a warranty I'm afraid !!
4 de fevereiro de 2026
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Andy Robinson
Thank you for taking the time to share your feedback.
I'm so sorry to learn that you’ve experienced issues with the replacement of a heat exchanger.
To ensure this matter can be investigated and responded to, can you please email me at d.allan@atagheating.co.uk.
Kind regards
Dawn Allan
Head of Operations
Resposta da ATAG Heating Technology UK Ltd
Dear Jason Mitchell
Thank you for taking the time to review.
We are so pleased that you were happy with the Warranty Partner who attended your property when you recently had an issue with your boiler.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
This company repeatedly sends me weekly…
This company repeatedly sends me weekly text messages and emails. I never signed up to any mailing list, and I strongly dislike this kind of unsolicited contact. There is no option to block them from texting, which makes the situation even more frustrating.
If harassment were an option, I would give zero feedback, but unfortunately that is not available.
They have obtained and used my personal data without consent, despite me never being a client. If this is how they handle people’s data before you even become a customer, it raises serious concerns about how your data will be used after installing a boiler in your home.
As an engineer myself, I understand advertising—but ethical advertising does not involve aggressive, repeated messaging to people who have not requested contact. This approach is unprofessional and unacceptable.
29 de janeiro de 2026
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Andras Zsilak
Thank you for taking the time to write this review.
Please accept our sincere apologies for the unsolicited messages you have received and for any frustration they have caused.
We would like to clarify that this contact formed part of a marketing campaign directed at Gas Safe registered engineers. The contact details used were obtained from information that is publicly available on the Gas Safe Register website, which is accessible to anyone.
That said, we fully understand your concerns and respect your position.
In order for me to instruct our marketing team to remove your details from our contact list with immediate effect, can you please email me at d.allan@atagheating.co.uk with your Gas Safe Number
Once again, please accept our apologies for the inconvenience caused.
Kind regards
Dawn Allan
Head of Operations
Good customer service fixed faulty…
Good customer service fixed faulty part. Hot water now working. Polite amd respected property.
25 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Robert Dunn
Thank you for your feedback.
We’re pleased to hear our Warranty Partner was able to fix the faulty part and get your hot water working again.
It’s also great to know the engineer was polite and respectful of your property.
We appreciate you taking the time to share your experience.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Warm regards
ATAG Heating Technology
Great product
I have had the Economiser 35 combi for 2 years now and it has been a great investment. Large initial outlay in comparison to others however the savings on bills are huge and the long warranty for me makes it a great decision.
No issues as of yet so I am happy.
21 de janeiro de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear George Ackermann
Thank you for sharing your experience.
We’re delighted to hear that your Economiser 35 Combi has been a great investment, helping you save on bills while providing peace of mind with a long warranty.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
Our top-of-the-range Economiser boilers are among the quietest in the UK, proudly earning the Quiet Mark accreditation in 2021 in recognition of their exceptionally low noise levels.
It’s wonderful to know you’ve had no issues so far and are happy with your decision.
We appreciate you choosing ATAG.
Kind regards
ATAG Heating Technology
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