Problem with ATAG i24C Boiler...Damage due to excess Storm Water ...21-9-26 Reported to ATAG Direct who agreed to Warranty Repair.Replacement Fan Unit arrived next day.Within 48 hrs repair [including... Ver mais
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Leia as opiniões dos outros
I’ve been using an ATAG boiler for nearly two years now. I reviewed the boilers available to replace my old combi boiler that was on its last legs. I wanted something that would last a long time so ch... Ver mais
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We have had a ATAG combie boiler for 5 years during which time it has proved to be reliable with the exception of a fault which we had to report to ATAG customer services. ATAG customer services were... Ver mais
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Looking for a new boiler last year, and a friend of ours gave us a name of a new boiler Atag, which was supplied and fitted in January of last year we have never looked back. We had no problems with i... Ver mais
Informações sobre a empresa
Escrito pela empresa
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Informações de contacto
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4,8
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Efficient and Quiet boiler.
We are a household of two adults aged 60+. The ATAQ boiler completely suits our needs. We can regulate the hot water on a timer to our needs as we dont require constant hot water. The ATAQ boiler is effeient, quiet and easy to operate. The company customer care is very good and its great to know there are a team of dedicated technicians ready to help and advise when and if theres a problem. We've had the boiler serviced after 12 months, which is essential to do and we've had no problems at all with it. However its good to know that the back up from ATAQ is there if required. All in all very impressed with the company and brand
15 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Michael Schorah
Thank you for taking the time to share such detailed feedback.
We’re happy to hear your ATAG boiler suits your household’s needs so well and that you’re finding it efficient, quiet, and easy to operate.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
It’s great to know the timer controls for hot water are helping you manage usage in a way that works best for you.
We’re also pleased to hear you’ve been happy with the customer care and support available from our technical team, along with the servicing experience.
Regular servicing is an important part of keeping the boiler performing at its best, so it’s wonderful to know everything has been running smoothly.
Thank you again for your kind comments and for choosing ATAG.
Best wishes
ATAG Heating Technology
Perfect
Had this boiler fitted 2 years ago. It’s easy to use and I link it to hive so I can remotely change the temperature. Nice and cosy when I get home from work.
It is so quiet too.
It has a brilliant warranty as I get it serviced yearly.
I would highly recommend it
15 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Julie
Thank you for your fantastic feedback.
We’re so pleased to hear you’ve been happy with your boiler over the past two years and that you’re enjoying the convenience of controlling it remotely through Hive.
It’s great to know you appreciate the quiet operation, ease of use, and added peace of mind from the warranty and annual servicing.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your recommendation and for choosing ATAG.
Kind regards
ATAG Heating Technology
Excellent efficiency …
The new boiler is far more efficient than our old boiler, the house is a lot warmer than it used to be but we use a lot less gas.
15 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Mrs S
Thank you for your feedback.
We’re delighted to hear your new boiler is delivering improved efficiency while keeping your home warmer and using less gas.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
It’s great to know you’re seeing the benefits of the upgrade, and we appreciate you taking the time to share your experience with ATAG.
Many thanks
ATAG Heating Technology
Great Service
15 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Steven
Thank you for your review and for choosing ATAG.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Imran arranged a part & delivered it (…
Imran arranged a part & delivered it ( out of hrs ) above & beyond his job . Excellent service & great guy . 100% recommended
14 de maio de 2026
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Mr & Mrs Cooper
Thank you for your fantastic feedback.
We’re delighted to hear Imran (your local Product Sales Manager) went above and beyond to arrange and deliver the part out of hours.
Providing excellent service is something we take great pride in, and we’ll be sure to pass your kind comments on to him.
Thank you for your recommendation and for taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
We were hearing a rumbling noise from…
We were hearing a rumbling noise from our boiler.
We rang ATAG and they sent an engineer round.
He was very friendly and very knowledgeable, but as is sometimes the case, our boiler did not make any noises!
He made a few adjustments, and stayed for quite a while to see if everything was OK.
We would really recommend him and of course ATAG
PDK
13 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Mr Keating
Thank you for your kind feedback.
We’re pleased to hear our engineer was friendly, knowledgeable, and took the time to thoroughly check everything for you.
We understand intermittent noises can sometimes be difficult to reproduce during a visit, so it’s great to know the engineer stayed to monitor the boiler and make adjustments to help resolve the issue.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your recommendation and your support for ATAG.
Best wishes
ATAG Heating Technology
Low costs, very easy and rock solid - whats not to like
When my last boiler became unreliable I asked my gas service engineer which brand he recommended. He suggested ATAG and although I had not come across them before I went with his suggestion. Installation seemed straightforward and setting up the heating controls using the tado app was easy. Overall my gas costs have reduced by a third in the last 2 years and the unit is quiet efficient and light years ahead of my previous worcester boiler. Keeps the house at a good temperature, heats fast and always have plenty of hot water available. A great purchase and thoroughly recommended.
8 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear customer
Thank you for taking the time to share such a detailed review.
We’re delighted to hear your engineer recommended ATAG and that you’ve been so pleased with the performance of your boiler over the past two years.
It’s fantastic to know you’ve seen a significant reduction in gas costs, while also enjoying fast heating, reliable hot water, and quiet operation.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
We’re also pleased the installation and setup with the tado app were straightforward.
Thank you for your recommendation and for choosing ATAG.
Best wishes
ATAG Heating Technology
Trusting the professionals.
Punctual, polite, prepared and thorough.The worker checked everything replaced three parts under warrently.
11 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Ms Stenson
We’re pleased to hear the engineer was punctual, polite, well prepared, and thorough throughout the visit.
It’s great to know the required parts were replaced efficiently under warranty.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regard
ATAG Heating Technology
We were lucky enough to get Splash…
We were lucky enough to get Splash Plumbing, the whole system needed replacing, I wanted a reliable and efficient boiler, they recommended ATAG and fitted it. We are very happy with its efficiency and quietness. The long warranty as long as it’s serviced is also reassuring.
8 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear IAN MARTIN
Thank you for your feedback.
We’re delighted to hear Splash Plumbing provided a great installation experience and that you’re happy with the efficiency and quiet operation of your ATAG boiler.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s also great to know the long warranty gives you added reassurance. To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience and thank you for choosing ATAG.
Kind regards
ATAG Heating Technology
Atag great value boiler
Boiler recommended by our central heating installer.Its been perfect from day one.Also all the internal parts are metal no plastic.Great warranty.
4 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear D. Mouse
Thank you for your great feedback.
We’re pleased to hear your installer recommended ATAG and that your boiler has been performing perfectly from day one.
It’s also great to know you value the build quality and warranty.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Excellent boiler
Fantastic boiler fitting was excellent with recommended man by Atag
He’s serviced it too very thorough and knowledgeable
We are extremely pleased it works well and is very efficient
Cannot fault it
4 de maio de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear BELINDA
We’re delighted to hear the installation went smoothly with one of our recommended engineers and that the ongoing servicing has been thorough and professional.
It’s great to know your boiler is performing well and efficiently.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your kind comments.
Kind regards
ATAG Heating Technology
Front panel flap didn’t close properly…
Front panel flap didn’t close properly when our new boiler was installed. New front cover installed in a week. Quick job. No problems.
29 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Steve Bargery
We’re pleased to hear the issue with the front panel was resolved quickly and that the replacement was fitted without any problems.
It’s great to know everything is now as it should be.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Quickly rectified problems and now back…
Quickly rectified problems and now back upon running
28 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Ronald Regan
Thank you for your feedback.
We’re pleased to hear the issue you had with your boiler was quickly resolved under warranty and that everything is now back up and running.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
excellent service
First rate 10/1 0 i would highly recommend R&S plumbing, excellent service.
30 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Mr Reilly
Thank you for your feedback.
We’re delighted to hear you received first-rate service for your warranty visit.
It is great to hear you would highly recommend R&S Plumbing, we will pass on your comments to them.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience.
Kind regards
ATAG Heating Technology
Hot water problem
Hot water problem. I phoned the supplier they contacted the engineer and the problem was sorted the same day. Brilliant
28 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear ALEXADERCOCKBURN
Thank you for your wonderful feedback!
We're pleased to hear that our warranty service worked smoothly and that the engineer was able to get everything fixed quickly and efficiently, with same day visit.
We’re always here to make sure your boiler is running at its best.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thanks for trusting ATAG and taking the time to write a review.
Best wishes
ATAG Heating Technology
So far so good
Our plumber recommended this boiler and so far we've not had any issues but it's only been a year since we've fitted it no complaints.
28 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Amy P
We’re pleased to hear your plumber recommended ATAG and that you’ve had a trouble-free first year with your boiler.
It’s great to know everything has been running smoothly so far.
We appreciate you taking the time to share your experience with us.
Best wishes
ATAG Heating Technology
Yet again
Yet again, Was told we was removed form the marketing, But yet another flyer in the letter box. STOP
25 de abril de 2026
Opinião espontânea
Resposta da ATAG Heating Technology UK Ltd
Dear Steve Cox
I am sorry and disappointed to see that you have once again placed a 1-star review on Trustpilot regarding the receipt of marketing literature.
In my previous response to you on 9th March, I asked that you contact me directly via email at d.allan@atagheating.co.uk so that I could resolve this issue for you and arrange for your details to be removed from all of our marketing lists. To date, I have not received any correspondence from you that would allow me to pass your request to our Marketing and IT teams.
Once again, I kindly ask that you email me directly with your company name and Gas Safe number, and I will ensure that your details are removed from any future marketing texts, emails, or mailings.
Dawn Allan
Head of Operations
ATAG Heating Technology
Replaced my boiler two years ago
Replaced my boiler two years ago, hadn't even heard of Atag when installers offered them as the best due to 12 year warranty and lifetime heat exchanger warranty. The boiler is so quiet 🤫 when running and definitely more efficient. Very impressed with build quality and easy panel to navigate.
6 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear OSBORNE
Thank you for your great feedback.
We’re pleased to hear your installer recommended ATAG and that you’ve been impressed with the quiet operation, efficiency, and build quality of your boiler over the past two years.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s also great to know you find the controls easy to use and that the warranty gives you added peace of mind.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
ATAG iC Economiser 39 Plus HB
After a lot of research the decision was made to go with the ATAG iC Economiser 39 Plus HB which was installed in 2024.
The installation went smoothly, and since then the boiler has been completely reliable with no issues at all. It delivers strong, consistent hot water and easily keeps up with the demand of a busy household, which was one of the main reasons I chose this model. The performance has been exactly what I was hoping for.
One feature I’ve found particularly useful is the online portal, which lets you see how the boiler is performing. It’s handy to keep an eye on efficiency and usage, and gives a bit of extra peace of mind that everything is running as it should.
Overall, I’d definitely recommend the ATAG iC Economiser 39 Plus HB. It’s been dependable, efficient, and easy to monitor, and so far it’s lived up to expectations with zero problems since installation.
22 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear Richard Kaad
Thank you for taking the time to share such a detailed review.
We’re delighted to hear that after careful research you chose the iC Economiser 39 Plus HB and that it has delivered the strong, reliable performance you were looking for.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
Our top-of-the-range Economiser boilers are among the quietest in the UK, proudly earning the Quiet Mark accreditation in 2021 in recognition of their exceptionally low noise levels.
It’s great to know the installation went smoothly and that the boiler is meeting the demands of a busy household with consistent hot water and dependable operation.
We’re also pleased to hear you’re finding the online portal useful for monitoring efficiency and usage—it’s designed to provide exactly that extra peace of mind.
Thank you for your recommendation and for placing your trust in ATAG.
Kind regards
ATAG Heating Technology
We recommend ATAG boilers
We had an ATAG boiler fitted into our previous house in 2024 and were very happy with the product. We found it economic and efficient. We had confidence in the warranty offered. When we moved to another property in February of 2026 a new boiler was needed, we immediately opted for another ATAG boiler and again are very happy with our choice.
22 de abril de 2026
Resposta da ATAG Heating Technology UK Ltd
Dear customer
Thank you for choosing ATAG for your replacement boiler for your new home. As you know from your previous property, you have made an excellent choice.
The ATAG i range of boilers are not only quiet but also the most efficient in Europe, due to the exceptional build quality of brass and stainless steel components. That is why we are confident to provide a lengthy warranty (up to 18 years) on all our boiler range with a lifetime guarantee on the heat exchanger as standard.
We really appreciate you taking the time to share your experience and writing this review.
Best wishes
ATAG Heating Technology
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