AutoProtect Opiniões

30 713

•

4,6

Companhia de seguros de automóveis

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Escreva uma opinião

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Ver mais

A empresa respondeu

I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Ver mais

A empresa respondeu

When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Ver mais

A empresa respondeu

Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.

Escrito pela empresa

Excellent Customer Service

"Very professional and helpful staff - could not be more satisfied with the whole experience."

Irina via Trustpilot

Informações de contacto

Warwick House, CM19 5DY, Harlow, Reino Unido
01279 456 500
sales@autoprotect.co.uk
autoprotect.co.uk

4,6

Excelente

31 mil opiniões

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Todas as opiniões

(30 713)

8831 opiniões nos últimos 12 meses

Escreva uma opinião

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Poderá usar IA para responderLer mais

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Há 3 dias

Peace of mind

Reasonable price for the product offered.

23 de outubro de 2026

Resposta da AutoProtect

Há 3 dias

Hi Chris,

Thanks for your feedback. We’re pleased the product offers peace of mind at a price you consider reasonable.

Kind regards,
Billy

Há 3 dias

Link with code took a long time

Link with code took a long time. It would help if you advised what photos were required at the beginning of the app.

27 de outubro de 2026

Opinião espontânea

Resposta da AutoProtect

Há 3 dias

Hi Ged,

Thanks for your feedback. We’re sorry the verification code took a while to arrive and appreciate your suggestion that the required photographs should be explained at the start of the process.

Kind regards,
Billy

Há 3 dias

Danny from sales was very professional

Danny from sales was very professional, and explained all finer point of the vehicle I purchased, without being over indulgent, I have just one issue outstanding, the maintenance team haven’t as yet contacted me regarding a the two year service plan I verbally agreed at the time of purchase. Please help if you read this added comment, but it in now ways reflects on Danny

24 de outubro de 2026

Resposta da AutoProtect

Há 3 dias

Hi Alan,

Thanks for your feedback. We’re pleased Danny provided professional service and explained the finer details clearly. We’re sorry you’re still waiting to hear about the service plan and recommend contacting the dealership directly so they can assist with this.

Kind regards,
Billy

Há 3 dias

Explained thoroughly by Adam & Jake

Explained thoroughly by Adam & Jake, giving us full confidence in the product.

24 de outubro de 2026

Resposta da AutoProtect

Há 3 dias

Hi Roger,

Thanks for your feedback. We’re pleased Adam and Jake explained everything thoroughly and gave you confidence in the product.

Kind regards,
Billy

Há 3 dias

21 de outubro de 2026

Resposta da AutoProtect

Há 3 dias

Hi John,

Thanks for your feedback. It’s good to hear you’ve had a positive experience with us and have no complaints.

Kind regards,
Billy

Há 4 dias

Brilliant explanation of how the policy…

Brilliant explanation of how the policy works and the prices

24 de outubro de 2026

Resposta da AutoProtect

Há 3 dias

Hi Jan,

Thanks for your feedback. We’re pleased the policy and its pricing were explained clearly.

Kind regards,
Billy

Há 4 dias

Great service

Renewing my policy - Luke was helpful, friendly and gave me all my options. My phone call was answered promptly.

16 de outubro de 2026

Resposta da AutoProtect

Há 3 dias

Hi David,

Thanks for your feedback. We’re pleased Luke was friendly and helpful, explained all your renewal options and answered your call promptly.

Kind regards,
Billy

Há 4 dias

Trouble receiving verification code

26 de outubro de 2026

Opinião espontânea

Resposta da AutoProtect

Há 3 dias

Hi Jo,

Thanks for your feedback. We’re sorry you experienced trouble receiving the verification code and appreciate you bringing this to our attention.

Kind regards,
Billy

Há 4 dias

Fairly straight forward process

26 de outubro de 2026

Opinião espontânea

Resposta da AutoProtect

Há 3 dias

Hi Jo,

Thanks for your feedback. We’re sorry you experienced trouble receiving the verification code and appreciate you bringing this to our attention.

Kind regards,
Billy

Há 4 dias

The phone options do not reflect Smart…

The phone options do not reflect Smart Claim.

26 de outubro de 2026

Opinião espontânea

Resposta da AutoProtect

Há 4 dias

Hi Stuart,

Thank you for your feedback. We apologise for the issues you have been having with the phone system. We are happy to look into this further for you and get you to the right team, if this is still required please respond to the email sent to you by Trustpilot with more information so we can do this for you.

Kind Regards
Billy

Há 4 dias

Easy to setup

Easy to setup
Protection when purchasing a new car

23 de outubro de 2026

Resposta da AutoProtect

Há 4 dias

Hi Jeff,

Thanks for your feedback. We’re pleased you found the protection easy to arrange for your new car.

Kind regards,
Billy

Há 4 dias

Easy and helpful

Really easy claims process and good service when i previously claimed.

26 de outubro de 2026

Opinião espontânea

Resposta da AutoProtect

Há 4 dias

Hi Emma,

Thanks for your feedback. It’s good to hear you found the claims process easy and have received good service from us previously.

Kind regards,
Billy

Há 4 dias

They are the best !

23 de outubro de 2026

Resposta da AutoProtect

Há 4 dias

Hi,

Thanks for your feedback. We’re pleased you’ve had such a positive experience with us.

Kind regards,
Billy

Há 4 dias

App is very unreliable but the staff…

App is very unreliable but the staff are really helpful.

26 de outubro de 2026

Opinião espontânea

Resposta da AutoProtect

Há 4 dias

Hi Emma,

Thanks for your feedback. We’re sorry the app hasn’t been reliable, but it’s good to hear our team have been helpful.

The app has recently been updated, so a redownload may help the issues you've been having for any future claims.

Kind regards,
Billy

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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