Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Ver mais
A empresa respondeu
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Ver mais
A empresa respondeu
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Ver mais
A empresa respondeu
Informações sobre a empresa
- Companhia de seguros de automóveis
- também em
- Agência de seguros
- Companhia de seguros
- Corrector de seguros
- Serviços financeiros não bancários
Escrito pela empresa
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Escrito pela empresa
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Informações de contacto
Warwick House, CM19 5DY, Harlow, Reino Unido
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Excelente
31 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
New customer
This is the first time that I have used this company. I received all the information needed to claim if I ever need to, by email, the following day after purchase.
15 de outubro de 2026
Resposta da AutoProtect
Hi,
Thanks for your feedback. We’re pleased you received all the information you needed promptly following your purchase.
Kind regards,
Julie
The service they offer
The service they offer. Best protection you can add at a good price.
22 de outubro de 2026
Resposta da AutoProtect
Hi Vini,
Thanks for your feedback. We’re pleased you value the protection provided and found it competitively priced.
Kind regards,
Julie
Resposta da AutoProtect
Hi David,
Thanks for your feedback. We’re pleased you were happy with the processes involved.
Kind regards,
Julie
Awesome!!!
24 de outubro de 2026
Resposta da AutoProtect
Hi Martins,
Thanks for your feedback. We’re pleased you had such a positive experience.
Kind regards,
Julie
Straightforward transaction and…
Straightforward transaction and completed as part of the purchase process. Cheers
20 de outubro de 2026
Resposta da AutoProtect
Hi Reg,
Thanks for your feedback. We’re pleased the cover was arranged straightforwardly as part of your vehicle purchase.
Kind regards,
Julie
Resposta da AutoProtect
Hi Helen,
Thanks for your feedback. We’re pleased the process was easy and straightforward and that the protection provides peace of mind.
Kind regards,
Julie
Whole experience of buying the car was…
Whole experience of buying the car was great. Kieran was very professional but friendly explaining everything clearly. Would highly recommend
22 de outubro de 2026
Resposta da AutoProtect
Hi Ness,
Thanks for your feedback. We’re pleased Kieran was professional and friendly and explained everything clearly throughout your purchase.
Kind regards,
Julie
Resposta da AutoProtect
Hi Martin,
Thanks for your feedback. We’re pleased Luke provided helpful, first-class service.
Kind regards,
Julie
Resposta da AutoProtect
Hi,
Thanks for your feedback. We’re pleased you found the submission process easy.
Kind regards,
Julie
Resposta da AutoProtect
Hi Sally,
Thanks for your feedback. We’re pleased Millie was consistently helpful, knowledgeable and polite.
Kind regards,
Julie
The were really helpful in all aspects…
The were really helpful in all aspects of me buying a car.A top car company.
23 de outubro de 2026
Resposta da AutoProtect
Hi John,
Thanks for your feedback. We’re pleased the team were helpful throughout your vehicle purchase.
Kind regards,
Julie
I had a similar product with my last…
I had a similar product with my last car, and was very keen to have it done on my new BMW,
Staff very friendly and efficient in what they do , car looks great.
24 de outubro de 2026
Resposta da AutoProtect
Hi,
Thanks for your feedback. We’re pleased the team were friendly and efficient and that you’re happy with how your new car looks.
Kind regards,
Julie
Protect yourself and car
The application and features of the policy and protection were worth the cost, I ahve ahd this before and valued that I didnt need to do much.
Thanks Julie and its generally good IF I can type properly!
22 de outubro de 2026
Resposta da AutoProtect
Hi David,
Thanks for your feedback. We’re pleased you value the policy’s features and found the protection easy to arrange.
Kind regards,
Julie
Nice and easy with not much to do my end
21 de outubro de 2026
Resposta da AutoProtect
Hi Neil,
Thanks for your feedback. We’re pleased the process was easy and required very little from you.
Kind regards,
Julie
Resposta da AutoProtect
Hi Sharon,
Thanks for your feedback. We’re pleased you received excellent service and had such a positive experience with us.
Kind regards,
Julie
Resposta da AutoProtect
Hi Tony,
Thanks for your feedback. We’re pleased your experience has been positive so far.
Kind regards,
Julie
Not sure how to make a claim if we have…
Not sure how to make a claim if we have to. Don’t know how to put the app on my phone. Not very good with technology
24 de outubro de 2026
Resposta da AutoProtect
Hi Michael,
Thanks for your feedback. We appreciate your comments about the claims process and using the app. Our team will be happy to guide you through the process if you need to make a claim, you can call on 01279 456 500.
Kind regards,
Julie
easy to use
Dry easy to use, very polite. Very clear and helpful but not pushy
24 de outubro de 2026
Resposta da AutoProtect
Hi Christine,
Thanks for your feedback. We’re pleased everything was clearly explained in a polite and helpful way without you feeling pressured.
Kind regards,
Julie
Excellent add on
Excellent add on, very easy to organise by your selected dealer
24 de outubro de 2026
Resposta da AutoProtect
Hi,
Thanks for your feedback. We’re pleased you value the additional protection and found it easy to arrange through your dealer.
Kind regards,
Julie
Excellent service
Called back when I asked, went through all the questions I had. Excellent all round.
24 de outubro de 2026
Resposta da AutoProtect
Hi John,
Thanks for your feedback. We’re pleased the team called you back as requested and answered all your questions.
Kind regards,
Julie
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.