Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Ver mais
A empresa respondeu
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Ver mais
A empresa respondeu
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Ver mais
A empresa respondeu
Informações sobre a empresa
- Companhia de seguros de automóveis
- também em
- Agência de seguros
- Companhia de seguros
- Corrector de seguros
- Serviços financeiros não bancários
Escrito pela empresa
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Escrito pela empresa
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Informações de contacto
Warwick House, CM19 5DY, Harlow, Reino Unido
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Excelente
31 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Called back when I asked, went through all the questions I had. Excellent all round.
24 de outubro de 2026
Resposta da AutoProtect
Hi John,
Thanks for your feedback. We’re pleased the team called you back as requested and answered all your questions.
Kind regards,
Julie
Far too much paper work to even attempt…
Far too much paper work to even attempt to read and digest so not at all impressed with this part of the purchase, I would suggest a summary so people can then read what they choose
24 de outubro de 2026
Resposta da AutoProtect
Hi David,
Thanks for your feedback. We appreciate your suggestion for a concise summary to make the paperwork easier to understand and navigate.
Kind regards,
Julie
Wanted to leave me with a flat tyre…
Wanted to leave me with a flat tyre till Wednesday.. a 5 day gap! Don’t use!
24 de outubro de 2026
Resposta da AutoProtect
Good Morning,
Thank you for your feedback. We are sorry to hear of the issues you have had with the tyre claim so far. Please can you send more information to feedback@autoprotectgroup.co.uk and we can review this for you.
Kind Regards
Billy
I it was a very nice experience…
I it was a very nice experience compared to my previous experience with another dealer. My sales consultant C. Munden was very experienced and patient and helpful.
24 de outubro de 2026
Resposta da AutoProtect
Hi Elvia,
Thanks for your feedback. We’re pleased C. Munden was experienced, patient and helpful and made this such a positive experience.
Kind regards,
Julie
Benefits explained clearly.
24 de outubro de 2026
Resposta da AutoProtect
Hi,
Thanks for your feedback. We’re pleased the benefits were explained clearly.
Kind regards,
Julie
The app was easy to use and quick.
The app was easy to use and quick.
23 de outubro de 2026
Opinião espontânea
Resposta da AutoProtect
Hi Michael,
Thanks for your feedback. We’re pleased you found the app quick and easy to use.
Kind regards,
Julie
Imhave already completed a highly…
Imhave already completed a highly satisfied note
21 de outubro de 2026
Resposta da AutoProtect
Hi Keith,
Thanks for your feedback. We’re pleased to hear you’ve been highly satisfied with your experience.
Kind regards,
Julie
Resposta da AutoProtect
Hi Michael,
Thanks for your feedback. We’re pleased you found the process simple and straightforward.
Kind regards,
Julie
Great
Polite knowledgeable customer service agent. Called when they should have and on time
23 de outubro de 2026
Resposta da AutoProtect
Hi Karen,
Thanks for your feedback. We’re pleased the advisor was polite and knowledgeable and contacted you promptly as promised.
Kind regards,
Julie
Alex Voss the sales person at group 1…
Alex Voss the sales person at group 1 Hailsham was very informative when it came to describing the extra products available to purchase with the car.
He also made every effort to ensure I understood the functions of the vehicle.
23 de outubro de 2026
Resposta da AutoProtect
Hi Roger,
Thanks for your feedback. We’re pleased Alex explained the additional products clearly and helped you understand the vehicle’s features.
Kind regards,
Julie
Resposta da AutoProtect
Hi Mr Grist,
Thanks for your feedback. We’re pleased you’re happy with the cover provided.
Kind regards,
Julie
Resposta da AutoProtect
Hi Stephen,
Thanks for your feedback. We’re pleased you found the app easy to use and were able to submit your claim successfully.
Kind regards,
Julie
Resposta da AutoProtect
Hi Stefan,
Thanks for your feedback. We’re pleased everything was resolved quickly and to your satisfaction.
Kind regards,
Julie
Very easy to submit a claim
23 de outubro de 2026
Opinião espontânea
Resposta da AutoProtect
Hi Steve,
Thanks for your feedback. We’re pleased you found it very easy to submit your claim.
Kind regards,
Billy
Not used the services
Not used the services, did contact the to check the car dealer had set up the policy. They replied quickly and now the policy is up and running
20 de outubro de 2026
Resposta da AutoProtect
Hi,
Thanks for your feedback. We’re pleased the team responded quickly and confirmed that your policy was set up and active.
Kind regards,
Billy
Resposta da AutoProtect
Hi,
Thanks for your feedback. We’re pleased the team answered all your questions.
Kind regards,
Billy
Just knowing the service provides on…
Just knowing the service provides on this and previous vehicles, just gives us piece of mind
23 de outubro de 2026
Resposta da AutoProtect
Hi Robert,
Thanks for your feedback. We’re pleased the cover on your current and previous vehicles has provided valuable peace of mind.
Kind regards,
Billy
I couldn't recommend enough with these…
I couldn't recommend enough with these guys, so helpful and made my experience even better talking me through everything to ensure I got the right package, very happy with my new wheels couldn't be happier , thankyou to Alawi for the best service!
23 de outubro de 2026
Resposta da AutoProtect
Hi Chelsea,
Thanks for your feedback. We’re pleased Alawi provided helpful service, explained everything clearly and helped you select the right package.
Kind regards,
Billy
Resposta da AutoProtect
Hi Mustafa,
Thanks for your feedback. We’re pleased to hear you’re happy with our service.
Kind regards,
Julie
Excellent service been with salmon for…
Excellent service been with salmon for 10 years always helpful
21 de outubro de 2026
Resposta da AutoProtect
Hi Sue,
Thanks for your continued support over the past ten years. We’re pleased you’ve always received helpful service.
Kind regards,
Billy
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.