I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you
A empresa respondeu
I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Ver mais
A empresa respondeu
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Informações de contacto
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Reino Unido
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Excelente
142 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
good helpe and imfomaton
14 de janeiro de 2024
Opinião espontânea
Resposta da Autumna
Hi Chandu. Really pleased to hear that you had such a good positive experience with us and got the information that you needed. We are here should you need anything else.
Helpful service
Easy to complete questions to identify suitable care providers. A relevant short list received quickly.
7 de janeiro de 2025
Opinião espontânea
Resposta da Autumna
Hi Leanne, Really pleased to hear that you found our service quick and easy and if there is anything further we can do to support you, please let us know!
Resposta da Autumna
Thank you Kevin for your review. We look forward to hearing from you again when you are ready to proceed. Happy New Year!
It's free and easy to navigate…
It's free and easy to navigate requirements and to send enquiry info and needs of person [without divulging identity of person being enquired for], to send this only once and this was shared with the targeted group of providers and most providers responded and used my preferred means of communication.
13 de dezembro de 2024
Opinião espontânea
Resposta da Autumna
Hi Lesley - thank you for your feedback. So good to hear from another client who has found the many benefits of using our services. Please be sure to come back to us if we can help again in the future.
Resposta da Autumna
Hi Julia, we are really pleased to hear that you have found our service and team so helpful. Please do get back in touch if you ever need further support.
Easy to use and helpful
Easy to use and helpful, responsive customer service.
11 de novembro de 2024
Opinião espontânea
Resposta da Autumna
Hi Alex, Really happy to hear that you had such a positive experience with it and thanks so much for the lovely review. Here anytime that you need us!
Always prepared to listen and respond…
Always prepared to listen and respond appropriately
25 de novembro de 2024
Opinião espontânea
Resposta da Autumna
Thank you Walter! we are so glad you felt listened to and happy to help anytime.
Response was exceptionally quick and on…
Response was exceptionally quick and on a Sunday.
List supplied was mostly relevant to my needs
9 de novembro de 2024
Opinião espontânea
Resposta da Autumna
Thank you Rod! We are so glad you found our service quick and helpful.
Provided a list of homes who all…
Provided a list of homes who all responded speedily and made you feel that help is available.
15 de novembro de 2024
Opinião espontânea
Resposta da Autumna
Thank you for your feedback. We're so pleased to hear from another client who has found our service helpful and supportive. Do be sure to come back to us if you need any further assistance.
Autumna were very kind and helpful
Autumna were very kind and helpful, understanding the difficulties of searching for the right place for Dad.
12 de novembro de 2024
Opinião espontânea
Resposta da Autumna
Hi Sarah, we are so pleased to hear that you have found the right home for your dad and we always here for you if you ever need anything else.
Really prompt response
Really prompt response
Gave some useful information to pass onto our clients looking into care homes in their area
24 de outubro de 2024
Opinião espontânea
Resposta da Autumna
Thank you for such a lovely review! Please give us a call at anytime if you need any further assistance for your clients.
Very easy to use and find what you need
Very easy to use and had direct responses from Care homes the day after submitting my enquiry. Found a very good home for my dad using this service.
17 de outubro de 2024
Opinião espontânea
Resposta da Autumna
Thank you for such a lovely review and we are really pleased to hear that you found our service useful. I hope your dad settles in well at his new care home and please come back to us if you ever need any further support.
Great service
Great service. In what is a hard time for families, the service is quick and unobtrusive. Staff seem very friendly and supportive
22 de outubro de 2024
Opinião espontânea
Resposta da Autumna
Hi Karen, we are really pleased to hear that you have found our service and team so helpful. Please do get back in touch if there is anything else we can help you with in the future.
Good company good feedback
8 de outubro de 2024
Opinião espontânea
Resposta da Autumna
Thank you John for your kind and positive words. Please don't hesitate to get back in touch should you need us again in the future.
I was helping a friend find the right…
I was helping a friend find the right sort of supported living for her. The MacArthy stone resales was the one we choose and made an offer in Ipswich . Although the costs on supported living may seem high to some the value for money for supported independent living opposed to the care home fees makes it affordable.lots of good information on the website and help if you need it
18 de outubro de 2024
Opinião espontânea
Resposta da Autumna
Hi Lynne. Thank you so much for your review which just shows how retirement living can be a great alternative to a care home. We wish your friend all the best with her move and hope everything goes well! All the best.
Resposta da Autumna
Thank you for your feedback- really pleased to hear that you found our service easy to use.
In the complexity of elderly family…
In the complexity of elderly family needing extra care, info as where to start. I have found this service excellent, in usefull relevant info.
Well done team.
1 de outubro de 2024
Opinião espontânea
Resposta da Autumna
Thank you Sandra for such a wonderful review. The team are absolutely thrilled that you found the service useful and are here for you anytime should you need anything further.
Finding a care home
My family suddenly had to both try and deal with the ways of the NHS and then find an appropriate care home. I was grateful that Autumna provided a very simple way of generating appropriate homes in the local area. The follow up emails are also appropriate.
14 de outubro de 2024
Opinião espontânea
Resposta da Autumna
We are really pleased to hear that you found our service helpful and easy to use. Please come back to us at anytime if you need any further support at any stage of your journey!
Professional service with excellent follow up contact.
Excellent follow up contact.
4 de outubro de 2024
Opinião espontânea
Resposta da Autumna
Thank you for the feedback comments Deborah. Our follow up team will be really please to know that their hard work and dedication is appreciated!
Comprehensive service
They are pro active in keeping in touch with people and contacting providers about opportunities to buy/rent and visit retirement and care facilities.
24 de setembro de 2024
Opinião espontânea
Resposta da Autumna
We are thrilled to hear that you found our service helpful. We understand how important it is to be proactive in helping families find the right care and retirement options. Please do come back to us at anytime!
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