Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Ver mais
A empresa respondeu
From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Ver mais
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From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informações de contacto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Reino Unido
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,8
Bom
201 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service and quality products
6 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Paul,
Thank you for taking the time to leave your excellent feedback.
Kind regards,
Bail & Stone
I ought on line I order a ring that I…
I ought on line I order a ring that I had been looking at for a while for a special friend I was really very disappointed when I received it the photo I think was very deceiving in very small in deed to thee photo in the advert
5 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Patricia,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the ring didn't meet your expectations upon receipt. We appreciate your feedback, and I want to clarify that we do provide detailed item specifications, including dimensions, on our website before placing an order.
However, ensuring your satisfaction is our top priority. If the order did not meet your expectations, you can return it for a full refund within 30 days of delivery under our money-back guarantee.
Should you require further assistance or wish to discuss this matter in more detail, please don't hesitate to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service available Monday to Friday from 9 am to 5 pm. One of our team members will be happy to assist you.
Kind regards,
David Whitfield
Customer Service Manager
Absolutely 5* service and item ordered…
Absolutely 5* service and item ordered was beautiful! Delivered quickly which was appreciated as a Christmas present. Definately shop from them again and highly recommend
19 de dezembro de 2023
Opinião espontânea
Resposta da Bail & Stone
Good afternoon Michelle,
Thank you for taking the time to share your 5-star review.
We're thrilled to hear that you had a positive experience with us.
Kind regards,
Bail & Stone
Not the dream before Christmas 😂😤
10 days before Christmas order something online to then be let down on a Friday luckily I can still get it from another site in time for Christmas. I suggest maybe paying the extra bit and go with the bigger brands just to save any disappointments before Christmas!
15 de dezembro de 2023
Opinião espontânea
Resposta da Bail & Stone
Good afternoon Mr Jack Harrison,
Thank you for taking the time to provide your feedback, and I apologise for the disappointment you've experienced.
I appreciate your feedback, and I understand the urgency of Christmas orders. We're actively working to improve our processes to avoid such occurrences in the future. Your suggestion about considering larger brands is duly noted, and we'll strive to provide a more seamless experience moving forward.
If you require any future assistance or wish to discuss matters further, please feel free to contact us on 0800 97 88 111, email us at sales@bailandstone.com, or alternatively, use our live chat service available Monday to Friday from 9 am to 5 pm.
Kind regards,
David Whitfield
Customer Service Manager
Really good service
Really good service, easy and quick, and love what I brought, exactly what is described..I will definitely use them again..
23 de novembro de 2023
Resposta da Bail & Stone
Good afternoon Donna,
Thank you for taking the time to leave your 5-star review.
I'm thrilled to hear that you had a great experience with our service, found it easy and quick, and are loving your purchase.
Kind regards,
Bail & Stone
Nicely presented and looks good quality.
17 de novembro de 2023
Resposta da Bail & Stone
Good afternoon Laurence,
Thank you for taking the time to leave your fantastic review.
We're delighted to hear that you found the item nicely presented and of good quality.
Kind regards,
Bail & Stone
Fast efficient service
17 de novembro de 2023
Resposta da Bail & Stone
Good morning Terri,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Excellent service from start to finish
16 de novembro de 2023
Resposta da Bail & Stone
Good afternoon Kerry,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Great service from start to finish and…
Great service from start to finish and I love the necklace
16 de novembro de 2023
Resposta da Bail & Stone
Good afternoon Dean,
Thank you for taking the time to share your positive feedback.
We're thrilled to hear that you had a great experience from start to finish and that you love the necklace.
Kind regards,
Bail & Stone
Listen
Life is life the sky is blue the grass is green. The jewellery was sureal Amen.
16 de outubro de 2023
Resposta da Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good morning Lisa,
Thank you for taking the time to share your 5-star review.
Kind regards,
Bail & Stone
Pearl pendant
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost immediately. It was delivered within a few days, in a gift box and it looked amazing. I will definitely order with them again.
16 de outubro de 2023
Resposta da Bail & Stone
Good morning Rob,
Thank you for taking the time to leave your 5-star review.
It's wonderful to hear that your order arrived promptly, beautifully packaged, and met your expectations.
Kind regards,
Bail & Stone
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