Ring was as described, very professional presentation, box and bag. The only downfall was that the courier left it in my fron garden i really don't think thats acceptable for jewellery and expensive i... Ver mais
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Leia as opiniões dos outros
I spotted this pearl pendant that would be idea for a 30yr anniversary gift. I had never used this company before and thought I was taking a gamble. I ordered it and got an email confirmation almost i... Ver mais
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From the beginning to the end, everything was of exceptional quality and highly professional service. The gold pendant came exactly as described on the website and was on time. The delivery was made t... Ver mais
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From the very beginning until the end, the ordering process was utterly smooth and hassle-free. The prices were very reasonable and the time of delivery was impressively short. The quality of the jewe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bail & Stone is a leading online jeweller, providing a diverse choice of beautiful women's jewellery in a multitude of styles. Every jewellery piece is expertly designed in the UK, handcrafted using the finest solid gold and platinum metals. Minimalist and contemporary staples, classic birthstones, and meaningful jewellery pieces for the moments that matter: At Bail & Stone, variety and choice are in abundance.
Informações de contacto
Endurance House, Team Valley Trading Estate, NE11 0EF, Newcastle Upon Tyne, Reino Unido
- 0800 97 88 111
- sales@bailandstone.com
- bailandstone.com
3,8
Bom
201 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Bail & Stone
Good morning,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good aftrnoon Natasha,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Seamless experience and quality item
Seamless experience. I was kept up to date at every stage of the shipping process, great delivery. Beautifully packaged. Fantastic earrings, quality items. My wife loves them. Highly recommended.
15 de dezembro de 2023
Opinião espontânea
Resposta da Bail & Stone
Good morning Pete,
Thank you for your fantastic feedback.
We're delighted to hear that you had a seamless experience and were kept up to date at every stage of the shipping process.
We're very happy to hear that the earrings met your expectations in terms of quality and that your wife loves them. Your recommendation of Bail & Stone is greatly appreciated.
Kind regards,
Bail & Stone
Was so impressed by this beautiful ring
12 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Joy,
Thank you for taking the time to leave your amazing 5-star review.
Kind regards,
Bail & Stone
I was impressed with the quick delivery…
I was impressed with the quick delivery and the way they where packed,the earrings are of good quality but I think they a little bit fragile for every day wear,but I am not disappointed but probably wouldn’t buy again.
18 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to leave your feedback.
We're pleased to hear that the quick delivery and packaging met your expectations. We appreciate your honesty about the earrings' durability, and we'll consider your comments as we strive to improve our products.
Kind regards,
Bail & Stone
For the price the ring is extremely thin
19 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Nicole,
Thank you for taking the time to share your feedback.
We appreciate your comments, and we apologise if the ring's thickness did not meet your expectations concerning the price.
I want to assure you that customer satisfaction is our priority, and we stand behind the quality of our products. If the ring does not meet your expectations, we offer a 30-day money-back guarantee from the day of delivery.
If you have additional queries or wish to discuss further, please feel free to contact us at 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm. One of our Customer Service Team members will be happy to assist you.
Kind regards,
David Whitfield
Customer Service Manager
Great products and delivery.
11 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Gill,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Great packaging arrived well protected
18 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Stuart,
Thank you for taking the time to leave your positive feedback.
Kind regards,
Bail & Stone
Easy to order delivery was excellent
Easy to order delivery was excellent, jewellery was really beautiful and a good price
18 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Maureen,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good afternoon Christine,
Thank you for taking the time to share your fabulous feedback.
Kind regards,
Bail & Stone
I had a bed experience
I had a bed experience, not totally bail & Stone's fault, I made my 1st order on the 13 of December, iv had 3 Rings sent out all the same size which are too small, I'm still waiting for the Right size to be delivered
15 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your feedback.
I apologise for the inconvenience and frustration caused by the sizing issue with your orders. I regret any delay in meeting your expectations.
If you wish to discuss this further or have any queries, please do not hesitate to contact us for free at 0800 97 88 111, email us at sales@bailandstone.com, or use our live chat service Monday to Friday from 9 am to 5 pm. One of our Customer Service Team members will be happy to help.
Kind regards,
David Whitfield
Customer Service Manager
Fast delivery,nice packages as it was a…
Fast delivery,nice packages as it was a Christmas present & the earrings were perfect
6 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Resposta da Bail & Stone
Good afternoon Alan,
Thank you for taking the time to leave your wonderful feedback.
Kind regards,
Bail & Stone
Fantastic service
Fantastic service, speedy delivery, quality product. She loves it!
13 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to share your fantastic feedback. We are happy to hear how much the jewellery is loved.
Kind regards,
Bail & Stone
Good purchase delivered quickly well…
Good purchase delivered quickly well packaged and as described.
13 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Anthony,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Very fast delivery
Very fast delivery. Product was packaged and presented well.
13 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Ben,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
Really great website
Really great website. Easy to use. Prompt dispatch and delivery.
11 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Sam,
Thank you for taking the time to share your wonderful comments.
Kind regards,
Bail & Stone
Great quality jewelry 👍
11 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon,
Thank you for taking the time to leave your wonderful feedback.
Kind regards,
Bail & Stone
Beautiful ring my husband got me it for…
Beautiful ring my husband got me it for Christmas x
11 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Lorraine,
Thank you once again for shopping with Bail & Stone.
Kind regards,
Bail & Stone
Quick easy transaction
Quick easy transaction, very good delivery time , no complaints whatsoever..A+++++
7 de dezembro de 2023
Resposta da Bail & Stone
Good afternoon Kevin,
Thank you for taking the time to leave your 5-star review.
Kind regards,
Bail & Stone
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