Barbour ABI Opiniões 587

I have used My ABI for many years in my role of Telemarketing, and have found it invaluable as the information given has helped greatly in speaking to the right person and, and in many cases. winning projects!

Excellent customer service, Jenny our account manager is extremely helpful and always available at short notice.

I have been dealing with Phillip Dougherty.. He makes things so easy for me.. Being new to my role 'The Lead Champion' of our company, any questions I have I'm responded to within minutes! He's great! Highly recommended! Thank you Phil!

Barbour ABI is a valued asset in searching for new opportunities for subcontracting work. Having the project information, relevant construction timings, company and contact details in one place makes my role easier and I recommend it to anyone looking for opportunities within a geographical area. Thanks to Barbour, we have picked up work throughout south Wales and made many new contacts. This would have been very difficult without Barbour ABI !

I've been thoroughly impressed with the Barbour ABI. The sheer breadth and depth of information available are unparalleled, making it an invaluable resource for my work. What truly sets this platform apart, however, is the exceptional customer service provided by Daniel and the entire Barbour ABI team.

Daniel has been an absolute pleasure to work with, always going above and beyond to ensure that I have everything I need. Whether it's checking up on me or promptly addressing any queries I may have, Daniel's dedication to customer satisfaction is truly outstanding.

Moreover, the overall customer service experience with Barbour ABI has been nothing short of amazing. Quick responses, clear communication, and a genuine willingness to assist make interacting with their team a breeze.

I wholeheartedly recommend Barbour ABI to anyone in need of comprehensive information and top-notch customer service. With Daniel and the team at the helm, you can rest assured that you're in good hands.

What a training session!
Simon was excellent, all questions answered and made everything fun - Way forward.

At 'Surface Demolition' we operate a leading business that requires that 'Professional, Quality, Competitively Priced & Sense of Urgency' approach, of which was fully demonstrated by the team and now Helen upon making our decision. They were and still are excellent.

Dear all,
I would give a higher rating; however, I must tell my sad story.
Barbour Abi's representatives were swift to call me after my inquiry and sweetly seduced me into giving up on other platforms like RatedPeople and join with them instead.
Their presentation made it seem too good to be true.
Bearing in mind that I told them repeatedly that I am but a small contractor and my company is on the small size.
They made it sound like I would get much success from their company's platform with direct access to the project managers and architects/clients for the projects presented on their site but the sad reality proved them wrong.
I was told by each person I contacted that they prefer to work with large companies.
Now, after not winning a penny, they left me with a hole in my pocket of nearly £5,000 affecting my business tremedously and with a bullying collection agency breathing on my neck, threatening with liquidation of my company.
I honestly think that there is no such thing as honesty in this company, at least from a sales perspective and they should stop luring small businesses like mine with their sweet seductions.
They certainly are good salesmen who know how to obtain what they want.
They were supposed to contact me within the first 6 weeks or so to see how I get on, but never did I receive such call; they were supposed to return my calls when I asked to speak with a manager or director and pull my contract out but instead they were only emailing for advise on why I stopped the direct debit.
It's sad, but I would recommend any small business to carefully consider and to ask for a trial period instead, thing which they did not offer me.. and to balance things and ensure they won't end up in my shoes.
I am still paying to this day in installments.. but.. is it fair at all??
I am sorry dear Barbour Abi.. you've deceived me.
Yours,
Valentine C.
Director of DYWHomeProjects Ltd

Fantastic service from Barbour ABI, my initial enquiry via the online chat answered me back within 5 minutes, answered my questions, then suggested a Teams session with Lynsey Oxton to go through my enquiry in greater depth. First class service throughout, thank you very much

Lira helped me out over a chat window. She was proactive and got my problem resolved. I am very happy with the customer service.

They wanted to ensure I was getting the most out of the system we're paying for.

I recently needed help with a new feature on Barbour ABI's continuously evolving website. My experience with their customer service, especially with an agent named Lira, was nothing short of excellent. She quickly and efficiently resolved my query through the chat messaging facility. This interaction highlights Barbour ABI's commitment to user-friendly innovation and top-notch customer support. Kudos to Lira and the team for making my experience seamless and positive. Highly recommended for their dedication and responsiveness.

Lira delivered excellent customer service as she always does and helped me with every obstacle. I believe they should pay her more!

Really chuffed with the service received and the product too! As a new customer, I wanted to find out how best to get the system to work for me, rather than me having to work how the system pushed me to. Lynsey quickly booked a training session with my colleague and I and showed us exactly what we wanted and how to automate a lot of stuff too - very happy - I'd give 10 stars if I could but there's a cap at 5 stars!

I can't believe this company has just got good reviews, makes me think this is suspicious.

We (tried to) cancel after the first year due to having inaccurate data, we were working on a job and the contractor (our client) was completely different on Barbour ABI.

Anyway, we cancelled 2 days after the renewal, they charged us a full year's worth of service, we are currently taking this legal with an aggressive debt collection company which they passed this to. Avoid at all costs.

I logged in to find a project but couldn't find it with the traditional search terms so I sent a message to the live chat. Lira responded quickly and found the project immediately. Excellent customer service.

Marc Johnson at ABI was very helpful in providing insight into effective searches for key sectors, I found the session very informative.

Carla

Has been amazing to chase up my leads and get them back to me asap. Lovely young lady

Jason

We’re an international organisation that sells security fencing to the worlds most iconic sites.

Our UK operation is still in its infancy and we looked to Barbour, and their competitors, for support in streamlining our lead generation and project identification.

Barbour by far exceeded expectation and the support we were given by Tim Maddocks has been second to none. For the small initial investment we have gone for Tim has treated us like I imagine he treats his highest paying accounts.

I cannot rate Tim and Barbour highly enough.

Great live platform, simple to navigate and clear instructions from account manager Carla. Excited to use this and see how it benefits our business. Kathy