Barbour ABI Opiniões 587

Marc Johnson from Customer Success is super attentive to the customer's needs and is always helpful to our company. Keep up the good work!

Jayne was extremely helpful, patient and insightful. The experience was informative and enjoyable. I am buzzing with ideas now... perhaps too many. Luckily Jayne has scheduled another meeting to help fill in any blanks.

Lynsey was very helpful and informative. She ran through how the site worked and showed me some very helpful shortcuts. Lynsey also helped me set up my searches so I could navigate the site with ease.

Lynsey Oxton was amazing. Really helpful and so professional. Advice and training was priceless!

Had an issue with a new log in. Kate Biddle helped me out via the on line chat function and sorted the issue out with the minimum of fuss

Lynsey delivered an excellent and informative training session and I was able to immediately convert what I had learnt in the software to positive sales enquiries. Many thanks.

Lira dealt with my enquiry, she responded almost immediately and was so helpful and informative. I asked her about something else and again, she pointed me in the right direction. Very pleased with the services she provided me with. Thank you Lira

The speed of the response and the fact that the information was right first time enabled me to progress my market research at pace!

Lynsey gave us a refresher session on the Barbour ABI site and answered so many of our questions. Excellent and thank you Lynsey.

Really helpful training session delivered, with tailored content to make the search tool really useful to our organisation. Excellent knowledge of the system and very friendly demonstration provided by Lynsey.
Thanks.

Amazing training session with Lynsey Oxton who not only gave me a great refresher but set up specific filters to make my searches focused and specific .... saving me value time. Thank you Lynsey!

Excellent service, my question was answered quickly and additional information also provided. I can't recommend Barbour ABI enough.

Query was answered both quickly and professionally. Staff are very knowledgeable, and eager to assist when you have questions. Would recommend Barbour ABI completely.

Carla Carruthers resolved my issue extremely quickly by providing a step by step guide of easy to follow instructions. This avoided any delays in responding to my customer enquiries =D

Carla Carruthers was very efficient and provided great info when called upon to assist with projects info 😀

Prompt response and got me exactly what I needed quickly.

Lynsey is knowledgeable and extremely personable. Nothing was too much trouble and the output from the session was exactly what i needed

All Good. Very well delivered.

We signed up for this software in January 2022, it didn't provide us any valuable leads so we attempted to cancel before our renewal date in December 2022. For some reason they refused to acknowledge our cancellation and the next interaction we had with them was when they sent us an invoice for the renewal in January 2023. When we said that we had canceled the contract they would not engage with us and have since threatened us with legal action. We haven't signed into the system since 2022, which they can see. I'm absolutely appalled at their refusal to engage and reach an agreeable resolution with their customers. Instead of passing fraudulent payments over to a debt collector, they should have acknowledged their mistake here and reached a solution with us. I wouldn't recommend them to anyone since they are clearly uninterested in providing a service, just extracting money from small businesses. We are planning to go to trading standards with this complaint.

UPDATE 24/7/23: Barbour ABI hasn't reached out to find a resolution with us. Also, they have not acknowledged our cancellation for January 2024. Really nasty tactic.