Beal Homes Opiniões 

Exceptional experience end to end.

Esna our sales executive was so patient with me with my changing circumstances and was super professional, friendly and very calming!!!
She took the time to talk through each plot and listened to my situation. She made the process smooth as I was equipped with all the information at the right time and knew what was ahead - so my expectations were managed. She went above my expectations though to be honest. Real exceptional customer service. Such lovely positive energy too which is gold dust 🙌🏻

Katie was also wonderful and helped with move in deadlines.

The after care with everyone from moving has felt very supportive. I’ve had new builds before where you don’t get this!

I couldn’t recommend Beal homes more!

Thank you Esna and all the team x

From happy customer Lisa (Welton development)

Great support through out, made buying our home go smoothly and had a fantastic design lounge experience. The standard of our home is quality throughout, no corners cut.

A massive thank you to Tessa, Amy and Kennedy, who made the design lounge experience so enjoyable and easy from start to finish!

I have recently bought a new home on a site in Hull. Laura Proctor was fantastic from our first meeting. She appreciated that it is a stressful time and couldn't have been more helpful throughout. absolutely fantastic

I had an appointment at the Beal Homes Design Lounge on Tuesday 22 July with Kennedy & Tess.
What a delightful experience. Both Tess and Kennedy were extremely helpful, they were able to help me make lovely decisions for new home.
I loved the design board section which showed me everything I had selected.
I had a superb lunch and thoroughly enjoyed me Beal Homes experience
Thank you Tess and Kennedy for being so welcoming and extremely helpful

We are still very early in our journey with Beal Homes at Kings Crescent in Hull, but we felt Laura Proctor deserved recognition already. I am sure there will be further reviews to follow as we move through each stage of buying what we know will be our forever home: The Haxby.

Over the past couple of years, we have visited numerous housebuilders, looked around countless show homes and travelled far and wide to view different properties. There has always been an “I like it… but…” somewhere along the way. With Beal Homes, however, the process so far has been an absolute dream.

Laura has been professional, candid, knowledgeable and incredibly reassuring throughout. Even before Kings Crescent was officially released, she kept in touch with us, advised us where we could view show homes for the house types we liked, and even took a morning to show us around an older furnished show home so we could properly get a feel for the home we had fallen in love with.

It is very clear that Laura’s aim is to make every customer feel valued, supported and fully informed, with no question left unanswered. Her reassurance and knowledge have made what could have been an overwhelming process feel exciting and straightforward.

It is easy to see why Laura is a Senior Sales Executive. She is truly an asset to the Beal Homes team, and we are so grateful for everything she has done for us so far.

First class service from Laura Proctor in the sales department. So informative, approachable, knowledgable and has a real love for her job. We are so happy to have reserved our dream home.

House and sales process is fine, but customer care & after care service very poor. Our cul-de-sac is still awaiting top tarmac layer 2 years after house finished, and all surrounding houses finished. Swales are left uncut and overgrown, as Beal keep changing contractors to try and save money. We have a deep kerb to drive into our driveway which they refuse to address. So be warned, house and sales may be lovely, but any customer service after that is dreadful. Bishops Green development.

Great environment, wonderful staffs

We bought a brand new house from Beal Homes in November 2025. The whole experience was extremely simple and enjoyable. Laura looked after us in the sales office updating us on a regular basis. Also the Design Lounge staff were really helpful in assisting us to choose and subsequently organising the fitting of the wardrobes prior to us moving in. We had a couple of problems that were caused by ourselves but Beals sorted it out for us in a timely manner knowing that we were upset. Overall a very enjoyable experience and we love the build quality of the house. Would definitely buy another Beal Home, thanks to all the team.

We had a really lovely day at Beal designing our home. the ladies were very knowledgeable and made sure we understood and were happy with everything!
i never felt pressured into buying anything extra they did really well at explaining everything and letting us choose. we are really happy with our choices and can’t wait to see them in our home:)

Beal homes Welton Lincoln
Esna was so helpful , warm and welcoming fantastic knowledgeable and a great ambassador for Beal homes

We've recently moved into our first Beal Homes property after part exchanging our previous house. Our experience throughout has been excellent, with only a few small bumps which were resolved without too much fuss.

Laura in the sales office at Kirk Ella was fantastic from the moment we "popped by to see what the process would be". She is extremely knowledgeable and friendly, will already be chasing others before you ask, and its always felt like she genuinely cared about us rather than just wanting to make a sale. She also recommended both a mortgage broker and solicitors for the process, which also provided great service and helped make everything as smooth as it could be for a house buy/sell.

Everyone in the design lounge were extremely friendly and helpful, bringing suggestions but also listening to what we wanted to achieve. We bought sold as seen so only made a few small changes but I can imagine that process would be very fun to do from the start!

When it came to part exchange both Jamie and Kaye were great at explaining different parts of the process and solving issues as they arose. This element had some natural issues involved with an old house, but resolutions were timely and we felt well informed throughout.

So far the customer care team have also been exceptional. Snags found during the walkthroughs before and during the move, as well as some during our first few weeks, have already been resolved or scheduled to be resolved. The responses have been quick, and all members who have attended the property have been friendly and helpful even resolving issues on the spot that weren't on their list.

Overall at this stage we couldn't be happier and are looking forward to enjoying our new property for a long time to come!

We had sold our house in France and found a house in England. 2 weeks prior to completion the sellers pulled out leaving us homeless as the French system works in reverse in that contracts are signed at the start of the process.
We saw our Beal Home on Rightmove and contacted Claire the amazing sales executive.
Claire understood our circumstances and gave us all the help, and more, we needed to progress our purchase.
We paid the deposit and entered the 15 day cooling off period during which time we had a number of requests and all were answered to our satisfaction.
Christmas then got in the way which slowed down the legal process when everything stopped for 2 weeks.
Claire recommended a solicitor who had done a number of completions on the estate and they too were excellent.
With some pushing from us we completed the purchase of our Beal Home in 3 weeks!
We are really pleased with our new home and the aftercare service is excellent too.

This is the second home we have bought built by Beal Homes. The service we received on both occasions was outstanding from start to finish. Laura was extremely welcoming, had good knowledge of all of the houses and genuinely cared about our experience.

We have found that the finish of Beal houses compared to other builders is second to none and their houses are finished to a very high standard. This meant that it was a no brainer to buy a second Beal home!

The opportunity to part-exchange our home as existing Beal Homes customers was really straight forward and took the stress completely out of moving house. This was a result quick and easy process. Moving to another Beal Home meant that we had no concerns regarding the finish or quality of the house.

Beal Homes have been excellent, our home is lovely. Their window installation sub-contractor has let them down dealing with snags, but Beal themselves have done everything they can.

The sales team were a great team who we dealt with in the process of buying our house. Jayne and Lindsey were brilliant with dealing with us due to being first time buyers. Helped us with any questions we had and were very supportive.

However the customer care team have not been helpful and have done nothing but push us back. We do not get responses in a timely fashion and if we want updates on anything we are the ones chasing despite it’s being “in hand”. We were fortunate enough to find little to no issues with our house when we moved in, despite hearing about issues other resident’s had. However, we recently had an issue where our kitchen flooded. Coincidentally, multiple other houses had the same issue the exact same night. Whilst I am very understanding as to what happened to us all, I do not think that a call from the customer service team, as soon as I notified them what happened, telling me “this is not covered by warranty” is very professional at all. As a person who works in a very customer facing role, you are trained in damage control and how to deal with issues that may arise. Even more so as a housing company where people have spent thousands of pounds for a bespoke house with “guaranteed” standard. Beal homes do not take responsibility for any issues that happen in their builds. There’s only one explanation for why these issues occur, and it’s cheap, bad quality parts used to put the houses up as quickly as possible.

We also advised that a family member recommended us to live on the estate, to which we were advised and have in writing that they would receive a £250 referral bonus. That was Nov 2024 and they still haven’t received it.

In my opinion, the customer after care experience leaves a lot to be desired

Haxby Owner – Purchased December 2024

This rating is based solely on the aftersales customer service team, which honestly deserves zero stars — but that’s not an option.

Beal Homes presents itself as a 5-star builder, and at first, they certainly appear to be a cut above the rest. The Design Lounge experience feels premium, the sales team were outstanding, and early on we would happily praise Beal for what felt like exceptional service.

However, the aftersales customer service team is the complete opposite. Their priority seems to be protecting Beal’s bottom line — not delivering the level of customer care you would expect from a 5-star builder. Rather than resolving issues, they appear more focused on shifting blame onto the customer at every opportunity. In particular, the approach led by Deborah Thompson (Customer Care Manager) is extremely damaging and could be the reason Beal eventually loses its 5-star status. Our experience has been nothing short of diabolical.

Our very first issue was a broken window in Bedroom 4. We were immediately made to feel as though we had caused the damage. Only after numerous calls and emails did they finally send a contractor, who confirmed there was no impact point and that this can happen in new builds as the structure settles. It was not our fault.

Other issues followed quickly:

A radiator fell off the wall early on — narrowly missing our dog

The patio door wouldn’t open when we moved in

The garage door didn’t work properly

And then came the kitchen floor. It warped, despite the fact we only use a spray mop and have no leaks. It took Beal eight months to investigate — I’ve never known any KPI that allows an eight-month delay. Their contractor blamed “water ingress”, which is simply not credible. The product was clearly not fit for purpose.
Beal offered a very small “gesture of goodwill”, far from what was needed to put things right. We replaced the floor at our own cost, upgrading it to avoid future issues.

On installation day, Beal were contacted about the screed level not being sufficient to raise the floor and avoid gaps. Beal agreed over the phone to address the gaps afterwards and told us to proceed. Now they are denying this and changing their story entirely — again shifting blame away from themselves.

The root cause of this whole situation was inadequate flooring, yet Beal refuses to take responsibility.

Throughout our entire aftersales experience, Beal Homes has been consistent in one thing only: moving the blame. They do not look after their customers, they do not fix issues properly, and they twist the narrative at every turn.

Please be cautious if you choose this builder.

If you read reviews, you'll only see positive reviews of the sales process, the design lounge and initial purchase. I can guarantee all those customers will be back with a 1 star review, driven by the aftesales service.

Thank you Tessa and Kennedy for your time and patience while we went through the many different choices and for helping with the adjustments to keep us within budget. All in all a very customer friendly, professional team.

I had a fantastic experience at the Design Lounge. Amy, Tessa, and Kennedy were so friendly and knowledgeable, they were brilliant. The process what seamless and the amount of choice was great without being overwhelming. There was absolutely no pressure to go for the upgrades over the standard options if I didn’t want to, and most importantly I’ve designed my first home to exactly how I’d like it in just a few hours without feeling like I’ve made any compromises anywhere.