Beautyholic UK Opiniões 

112
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Awful. Worst service I've ever received on line. Not even received the goods after waiting two weeks. No tracking info and you've ignored my email enquiry. From other reviews this happens all the time... Ver mais

Classificada 1 em 5 estrelas

The customer service is AWFUL. I ordered a package it hasn’t came. It’s been over 2 weeks i haven’t had an update or a response email. They finally replied but the email wasn’t convincing or promising... Ver mais

Classificada 1 em 5 estrelas

Ordered Hair products online on 8th April. received confirmation. Money taken from my account. after enquiring about late delivery, got a new delivery date, No tracking number even after asking for on... Ver mais

Classificada 5 em 5 estrelas

We need 10 stars to rate our service. We ordered a hair curler, but didn't have much luck, as it didn't suit the hair type. With Zero fuss, they gave advice, then exchanged the product. No postag... Ver mais

Informações sobre a empresa

  1. Loja de produtos de beleza

Escrito pela empresa

Beautyholic UK has been dealing with Hair & Beauty Care products for the Many Years. We offer wide range of beauty and Cosmetic products from Hair care, skin care, makeup, Hair accessories, Hair extensions, nail and our stock consists of top UK & International brands i.e. USA . We provide total quality assurance to the clients worldwide. Our line of luxury cosmetics products captures great looking skin with gorgeous colours & quality ingredients. At beautyholic, all products are stocked baring in mind the need and demand of our customers to let your inner beauty shine with every single usage. Nowadays it is very difficult to find your favourite beauty products online, but our online cosmetic products portal offers all cosmetics and beauty enhancing products for men and women under one roof with descriptive specifications enabling you to select the best products easily. Our aim is to provide customers with the best service to make their shopping experience a pleasant journey. W e offer our customers only the best brands and the best products including: Adore African Pride, ORS, Astral, Aunt Jackie's, Aztec Indian Healing Clay, CANTU, Barbicide, Crazy Color, Direction, Dudu Osun, Eco Styler, Manic Panic, Olaplex, Xpression Braid, Brazilian Hair, As I am, Mielle Organics, TGIN, Kiss USA Tintation Hair Dye, Palmers, Shea Moisture Sunny Isle Uppercut, Wahl We constantly update our research in bringing the best brands onto our website for our customers. This is the reason we have been successful in the Hair and Beauty cosmetics industry due to our low prices, high-quality products, fast delivery, and the best customer service. If you would like to know more about our wide range of products, please visit our online product section and shop for your favourite cosmetic beauty products online. Every man and woman love the confidence that makeup gives them.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

112 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Todas as opiniões

(112)

12 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Commande pas reçue et aucune réponse…

Commande pas reçue et aucune réponse aux mails.
Cela fait un mois que j’ai passé et payé une commande mais plus de nouvelles. Toujours rien reçu et pas de réponse aux mails. Qui est cette société ?

30 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Glamlight hairdryer gift

My daughter bought me the Glamlight hairdryer for Christmas. As I suffer with fibromyalgia and arthritis, a lightweight, efficient hairdryer has become essential. And this one certainly fit the bill. It is lightweight, easy to use and the blue light and negative ion technologies help my hair to dry without any problems. Would absolutely recommend 5*

25 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered hair and struggled with communication …

I ordered hair and never received a tracking number or update on shipping. Tried contacting this company no response. I really doubt the reviews are genuine and if the company exists in UK. No contact number or address. No response to emails. Contacting the bank it's a scam with fake reviews.
Edited a few days later.....
I got a response after leaving a negative review on the sister company website and the products were delivered the very next day. Its exactly what I ordered with a few satchets of complementary shampoo and an email to apologise. They said they sent 4 Pounds back to my account. I don't know didn't check.
I am not sure what to make of this company. On the UK government website says company status dissolved. They definitely ship from the UK but through the sister company, am not sure if I was ever going to get a response through this website if it wasn't for TrustPilot and someone mentioning the name of their other company on TrustPilot. The first review when I wrote I was very upset and frustrated because they ignored all emails. Hoping their service will improve in the future or at least stick to one website than using multiple sites with same products and only focusing on one site because the other has negative reviews.

20 de dezembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Delivery was great

Delivery was great, but serum a bit pricey, will definitely shop with them again

16 de novembro de 2023
logótipo da Beautyholic UK

Resposta da Beautyholic UK

We would like to extend our heartfelt gratitude for taking the time to leave such a positive review on Trustpilot.

Your feedback serves as a great motivation for us to continue delivering high-quality products and top-notch service to all our valued customers.

Once again, thank you for choosing us, and we look forward to serving you again in the future.

Wishing you a wonderful day ahead!

Best regards,
Beautyholic UK

Classificada 3 em 5 estrelas

Postage took so long

30 de outubro de 2023
logótipo da Beautyholic UK

Resposta da Beautyholic UK

Thank you for taking the time to share your thoughts with us and for giving us a 3-star review. We truly appreciate your honest feedback as it helps us identify areas where we can improve our service.

We understand that prompt delivery is crucial, and we are actively working to streamline our processes to ensure faster shipping in the future.

Once again, thank you for choosing us, and we look forward to the opportunity to serve you better in the future.

Best regards,
Beautyholic UK

Classificada 1 em 5 estrelas

Customer Service is not great

I had to write several emails to get across to you and now I am being charged for importation fees that was not stated in your policy, I have reached out again to ask you why UPS is charging for import fees, I have had goods sent in and shipper always covers the cost or state it in your policy or in the receipt. This is just sad

15 de novembro de 2023
Classificada 1 em 5 estrelas

Only reason for 1 star is because…

Only reason for 1 star is because something as simple as "no stock" or "out of stock" is missing on the website. I ordered something, paid and got confirmation only to find out my order was cancelled and a refund paid back to me. The site needs an "out of stock" update

28 de setembro de 2023
logótipo da Beautyholic UK

Resposta da Beautyholic UK

Dear Latief,

Thank you for your valuable feedback,

We apologies for the oversight of the products inventory and Upon checking the inventory and noticed the item out of stock, immediately cancelled and issued FULL refund back to the payment method.

We aim to improve our products inventory list to avoid any future inconvenience.

Thank you

Regards
Beautyholic UK

Classificada 1 em 5 estrelas

Ordered product on 13th August but as…

Ordered product on 13th August but as of yet have received no order, communication or refund.Have e-mailed but no reply on that either.
I have now had a reply from this company stating my product was out of stock and offering an alternative. However I didn’t want the new product so they have cancelled my order and given a full refund

13 de agosto de 2023
Classificada 1 em 5 estrelas

If I could I would definitely give 0…

No tracking number, no courier information...

If I could I would definitely give 0 stars...I keep sending you emails but no answer until now. I ordered 4 days ago and until now it has not been shipped, no tracking number, nothing.
I would like a full refund of the order #2899

4 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Be wary with your purchase. Customer service is not good

I requested they cancel a purchase I made because the shop pay part of the payment auto defaulted to a card I didn’t want to use. I had a Klarna one time payment card but couldn’t get the details to enter into the field. I emailed and then also confirmed that second time round was successful and that I had reordered the item via Klarna one time payment. They proceeded to cancel both items because “they said” they were trying to help me and could see both payments being taken via Shop Pay and not Klarna. I tried to explain this to them but it fell on deaf ears and they then said I accused them of taking the wrong payment. Which was incorrect, I advised them of the error initially but then the cancellation of the 2nd order was neither requested or checked before action, they just assumed. I now have to wait god knows how long for full refunds to be done, quick to take the money but not so quick to return it. I did finally get a sort of apology saying they were just trying to help. What that actually means is beyond me because at no point did I ask them to cancel and refund the second order. Not sure I will be ordering from them one the refunds are issued.

This is a snippet from one of their emails - “We have had nothing but rude comments and accusations to make.” They have also blocked me from their fb to prevent me from commenting and warning others.

21 de junho de 2023
Opinião espontânea

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