I ordered a grave marker for my sister and I forgot to add her birthdate on it and when I reached out an email I got a quick response back and my sister‘s birthday was put on her marker. I received it... Ver mais
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Leia as opiniões dos outros
Ordered two items for a birthday gift, one received, other item was due to be delivered late and never received! Terrible customer service-would not order from them again!
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The design of this sign is charming and unique. I ordered in early June and after two weeks with no item, I contacted the company. They immediately responded stating they would look into it. Before th... Ver mais
Stay away from this company……Placed an order May 15th and as of June 1st, still have not received it….No updates or tracking information to follow up….No 800 number to reach them, only an email which... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. Personalization is what sets us apart from other stores. At Best Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. We've just started our business in 2019 but have the opportunity to be the gift destination for more than 600,000 customers from all across America and receiving a lot of lovely feedback from them. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
Informações de contacto
Estados Unidos da América
- support@bestcustom.co
- bestcustom.co
2,9
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY!
THEY DO NOT DELIVER ON TIME.
THEY WILL CONTINUE TO TELL YOU THAT THEY ARE TRYING TO SPEED THINGS UP WITHOUT BEING ABLE TO GIVE YOU A REVISED POSSIBLE DATE OF DELIVERY.
I REALLY DON'T EXPECT TO EVER RECEIVE THIS PRODUCT AND I BELIEVE THAT THEY HAVE STOLEN MY MONEY.
SHAME ON THIS HORRIBLE COMPANY!
13 de outubro de 2025
Opinião espontânea
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Good products, bad customer service
The item I received was in good condition, there was a major delay in shipping and production in the U.S versus getting it done internationally which would have took longer. So I received the gift about 3 weeks after I ordered it. I requested a refund due to me not being satisfied with the item and poor communication. They did not honor their refund policy despite me meeting all requirements for a refund and only offered me a 20% coupon towards my next order if I were to conduct business with them again. Overall, I am disappointed with how the situation was handled.
27 de setembro de 2025
Opinião espontânea
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Packaging needs work
The craftsmanship is great but it arrived bent in 4 places. We tried to fix it but it still doesn't lay flat.
12 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
The item was bent upon arrival and even…
The item was bent upon arrival and even though we did an expedited shipment it still took longer than expected. The item itself was beautiful if it hadn’t had the bend. I was told a new one would be sent but haven’t received it as of yet. Once it is received and is not damaged my review will be much better. In the reply about it being bent they were receptive to my suggestion about packing it more properly to protect it from bending.
12 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email: support@bestcustom.co.
Please type your question directly in the message box to get an answer or solution.
Also, we’d like to let you know that the replacement item has been delivered to you.
Have you received it yet? We hope you’re happy with our product. ❤️
Thank you and have a nice day!
lame !!
lame !!! customer service sucks ass!!! buying time tactic sucks ass too
12 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
It's lovely
Fast production and shipping, it's beautiful. They really take care when making the metal grave markers. My photo submitted was even cropped of the background which was a nice touch that I didn't expect. Very happy!
11 de setembro de 2025
Great quality
Great quality. Exactly as described and shown in pictures. One very happy soccer mad boy
12 de setembro de 2025
You shipped in a 2" box crushing the 2…
You shipped in a 2" box crushing the 2 hats. We are reporting you to the Better Business Bureau. We are posting on Facebook and X.
6 de outubro de 2025
Opinião espontânea
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Better products out there for the same amount of money.
Light weight material. Previous versions were of a heavier gauge material for the same price.
Very slow delivery.
12 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
VERY DISSAPOINTED
VERY DISSAPOINTED! The pillow I recieved was a poor color representation of the photo I sent. The pillow turned out very red and I would have expected the company to ask me for another photo or color corrected it. Customer service was responsive but not helpful. I would NOT use this company, as they process orders without looking at them and there is no quality control. For a custom project company they need to rwview the photos sent and communicate with the customer during the process. There are many companies that provide this service so I would use a different company.
12 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
My package was lost and customs per the…
My package was lost and customs per the report I received. I’ve been waiting over a month to receive my package. It is so hard to speak with someone although I did get a quick response back through the chat, it would be helpful if customers are able to speak to someone in person.
10 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
I have not received my item yet.
10 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
You've already taken the money for the…
You've already taken the money for the item out of my account but I received a message this morning saying the printer was broken choose another style with I couldn't sent message no reply did chat no reply. I WANT TO CANCEL THIS ORDER NOW. Don't like how you do business.
5 de outubro de 2025
Opinião espontânea
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
The hat was nice generally speaking
The hat was nice generally speaking. However, the colors were not as vibrant as the online ad, making the customized writing difficult to read.
9 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
never got item
10 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
looked nothing like the picture, shipped from china, took several weeks.
looked nothing like the picture. Engraving was in the wrong place and not actually engraved. Was shipped from china and took several weeks even though the website stated it would be delivered in one week. Buyer beware.
10 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Make sure to size up
Great quality and gorgeous colors but disappointed with the size. It was measured from the top of flag pole to the bottom of the spike. I thought the actual art piece should have been 12 inches. It actually is only 5x8. If I would have went any smaller we wouldn’t even be able to see it in the yard.
9 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email: support@bestcustom.co
Please type your question directly in the message box and attach a few clear photos of the item you received, so our team can check and offer the best solution for you as soon as possible.
We’ll make sure to review everything carefully and provide a proper solution right away.
Thank you and have a nice day! ❤️
The pillow that I purchased came back…
The pillow that I purchased came back dark and difficult to make out. Someone in quality control should have contacted me about the picture so I could provide another. I spent 50$ for the pillow and was very disappointed.
9 de setembro de 2025
Resposta da bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
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