Excellent customer service, contacted Cherie by email and got an immediate response confirming a scheduled Engineer visit. The Engineer(Matt) sent me a txt to confirm his arrival time, on arrival he l... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent professional and reliable company to do business with. Had aluminium windows and doors installed by Bifoldshop. Very pleased with the quality and service. Needed a replacement glass o... Ver mais
A empresa respondeu
A really positive pre- purchase experience with Zak and team, this resulted in order. Strong delivery communication and delivery fast and efficient. Disappointed in response to issues post delivery... Ver mais
A empresa respondeu
Excellent service from initial contact to delivery and installation Special mention to the fitting team, who were neat, tidy, polite and did a magnificent job of fitting our new Bi fold doors Ever... Ver mais
A empresa respondeu
Informações sobre a empresa
- Instalador de vidros duplos
- também em
- Fabricante de janelas de alumínio
- Fornecedor de portas
- Indústria do vidro
- Serviço de instalação de janelas
Escrito pela empresa
At Bifoldshop, we pride ourselves on being one of the UK’s leading suppliers and installers of high-quality bi-folding doors, windows, and sliding doors. Every year, we help over 850 households transform their homes, enhancing both their living spaces and quality of life. We’re committed to delivering exceptional products and outstanding customer service. From your first enquiry to the day of installation, our experienced team will guide you every step of the way. You'll benefit from a dedicated product advisor and customer service representative, ensuring your project is handled with care and attention to detail. As one of the largest installers of ORIGIN Global products in the UK, we combine competitive pricing with in-depth product knowledge and a professional approach. ORIGIN is renowned for its award-winning aluminium architectural solutions, offering exceptional design, security, and build quality. Originally a family-run business founded in 2001, ORIGIN now operates internationally and continues to set the standard in the industry. Many of our clients are families seeking to create beautiful, functional indoor-outdoor living spaces. That’s why we prioritise safety and durability, offering products designed to withstand the demands of family life. ORIGIN bi-fold doors, for example, come with up to a 20-year guarantee, giving you long-lasting peace of mind. For those on a tight timeline, we also offer rapid delivery, with standard colours available within 24 hours and special RAL colours ready in just three weeks. Ready to take the next step? Contact us today for a no-obligation quote and discover how we can help you bring your vision to life.
Bifold Shop
Escrito pela empresa
- We care about our customers
- Bifold Shop is committed to providing customers with outstanding products and a great customer service experience.
Informações de contacto
Unit 13 Festival Trade Park, Wymans Lane, GL51 9FS, Cheltenham, Reino Unido
- 01242 395790
- sales@bifoldshop.co.uk
- bifoldshop.co.uk
4,7
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thank you Bifoldshop
I recently purchased bi-fold doors from Bifoldshop and I couldn't be more impressed. The product quality exceeded my expectations; sturdy, well-crafted, and exactly as described. What truly sets them apart is their unbeatable price point - I shopped around extensively and couldn't find a better deal for the same level of quality. On top of that, their customer service was exceptional; knowledgeable staff who guided me through the process seamlessly, ensuring I got exactly what I needed. Highly recommend Bifoldshop for anyone in the market for top-notch bi-fold doors!
6 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Kai,
Thank you kindly for your brilliantly detailed 5* review. We all really appreciate your kind words and the great explanation of your whole experience.
I will make sure to pass on your feedback to each of those involved in your process, From Scott in sales right through to Mario and Nigel who were your installers.
Finally, thank you for the kind words on the customer service, i appreciate that.
I wish you many years of joy with your lovely 4 Pane Bifold doors with the integral blinds.
Tina.
We had Bi fold doors fitted with…
We had Bi fold doors fitted with Bifoldshop and they were brilliant from beginning to end. The chaps that installed the doors were quick, tidy and very efficient. We would defiantly recommend the company and will be using them again
Lisa B
5 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Lisa,
Thank you so much for taking the time to leave us such a lovely 5* review. We all really appreciate it. I will make sure to pass on your kind words to Emil and Kris who were your installation team. They will be thrilled to have gotten a mention.
Thanks again for your review, and we look forward to helping you again soon.
Daria.
Very happy with the service
Very happy with the service. The windows look great!
29 de fevereiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Sabrina,
Thank you so much for taking the time to leave us a review. Your new three pane bifold and large fixed pane window look amazing, we're chuffed with how it looks, so hope you are pleased also.
We wish you all the best for the rest of your project.
Daria.
This is the second time we have used…
This is the second time we have used the Bi-Fold shop on a project, the doors and windows are amazing quality, price and the service is faultless. I would definitely recommend them and use them again. Last year someone sadly tried to break into our house through the bi-fold door but fortunately they didn't get in as the door is such good quality.
28 de fevereiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Elizabeth,
Thank you so much for taking the time to leave us such a lovely and detailed 5* review. It's great when customers come back and buy through us again, and we're all super pleased it went just as smoothly and you're just as pleased as before.
A review like yours means a huge amount to us, as it has highlighted the aspects we love to focus on (quality, price and service). Thank you kindly.
The doors and windows look brilliant, we wish you all the best with the rest of your project. We would love to see some images when the project is finished.
Daria.
Excellent service and quality
Excellent service from start to finish.
Quality of the doors are fantastic. I absolutely love them.
Would definitely be recommending the bifold shop to family and friends.
28 de fevereiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Vicky,
Thank you so much for taking the time to leave such a lovely 5* review. We all really appreciate it.
We're glad to hear that you love the quality of the product and the service was smooth for the whole process.
We wish you all the best, and of course, thank you in advance for any future recommendations.
Fabulous company
Excellent service and communication from start to finish. Lovely friendly staff & engineers, all made the whole process stress free. Highly recommend Bifold Shop 😊
16 de fevereiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Zoe,
Thank you so much for your lovely 5* review; we all really appreciate the feedback. Your new three pane bifold looks brilliant. I'm glad the process was good and smooth for you; i will make sure to pass on your feedback to Darren in Sales and Scott and Danny your installation team.
Thank you again,
Tina.
What a lovely company
From start to finish the process was so professional, friendly staff, engineers were great. Very happy customer.
I highly recommend Bifold
14 de fevereiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Justin,
Thank you so much for your feedback, we all really appreciate it. Your new ORIGIN windows look brilliant, we are thrilled with them, so glad you are as well.
I will make sure to pass on your feedback to those involved in your project (Darren in Sales and Emil and Kris your installers).
Thanks again,
Daria.
Bi-foldshop provides an excellent after…
Bi-foldshop provides an excellent after installation support. I had my windows installed two years ago. I noticed recently that a screw cover of the window handle is missing. I went to the shop and they provided me two spare covers. It is a good company you can trust their 10 year guarantee service.
6 de fevereiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there thank you kindly for your 5* review on this.
Reviews like this mean a lot to us and our business to show that our aftercare is just as focused on, as the front end of the business.
We appreciate your feedback.
The Bifold Company highly recommended
I would have no hesitation whatsoever in recommending The Bifold shop, the Customer Service is outstanding, I dealt with Daria who was lovely. The guys who came to install were very professional. They done a excellent job and the quality of the doors and roof lights are outstanding. We are very impressed, Overall a very very good Company.
31 de janeiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Carol,
Thank you so much for your lovely and detailed 5* review. IT really means a lot to all of those involved in your project. I will make sure to pass on your feedback to Darren in Sales and Scott and Danny your installation team.
Thank you for the mention, it really means a lot.
Daria.
Excellent service
Excellent service from the initial contact through to completing installation. The whole team were friendly, professional and highly competent. We are very happy with our new door and the neatness of the fitting. Thank you from Andrew Hutchings
22 de janeiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Andrew,
Thank you kindly for your lovely 5* review. We all really appreciate it here in the office. I will make sure to pass on your feedback to each person involved in your project.
We are glad you are thrilled with your new doors.
All the best,
Gemma.
Excellent service from ordering to…
Excellent service from ordering to installation.
Sales staff very helpful and fitters vey polite and tidied up after they had finished :)
17 de janeiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Kate,
Thank you so much for your lovely 5* review. I will make sure to pass on your feedback to Scott (in sales) and Nigel and Mario (Installations).
Your new 3 Pane Bifold looks brilliant especially in the Pebble Grey colour.
We wish you all the best and thank you for your order.
Daria.
Remedial work
Fitting issues are due to be sorted out at end of month.
19 de janeiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Good afternoon Helen,
I appreciate our conversation yesterday, and I want to express our genuine concern regarding the issues you've raised. It's disheartening to hear that the sliding doors and French windows are not meeting your expectations, and I want to assure you that we are committed to resolving these issues promptly.
I understand the inconvenience you've faced and the impact on your ongoing renovations. We are genuinely sorry for any disruption this may cause, and we appreciate your patience as we work towards a resolution. I have communicated your concerns to the customer service team, and they are dedicated to ensuring that the remedial work next week is as smooth and effective as possible.
In the meantime, if there are any interim measures we can explore or if you have additional concerns, please don't hesitate to reach out. We value your business and the trust you've placed in us. Your feedback is crucial in helping us improve our products and services.
Once the remedial work is complete, we hope to have the opportunity to regain your trust and satisfaction. We truly value your continued support, and we are committed to ensuring a positive 'end-to-end' experience for you.
Thank you for bringing this to our attention, and I look forward to hearing from you soon.
Best regards,
Alan (MD)
The go to firm for any glazing needs.
From the very first phone call for a quotation to the very end of installation, Bifoldshop have oozed professionalism and A* quality.
I couldn't be happier with the bifolding door and window for my extension, delivered exactly what was discussed and on the date agreed.
I will be giving Scott a call again for further windows for the rest of the house and would hope that Emil and Kris turn up to install again. Sterling job by the fitters, very effecient and attention to detail was phenomenal.
16 de janeiro de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Usman,
Thank you kindly for your detailed and really kind 5* review. I will make sure to pass on your feedback to each of those involved in your process.
I will also pass onto Scott to keep an eye out for some more windows to quote.
Emil and Kris will be thrilled to hear your kind words.
Thanks again, for your words,
Daria
Bifold were our saviours
Bifold were our saviours after our building contractor’s usual supplier let us down on a firm delivery and install date. Two sets of large bifold doors were installed on the target date (only 4 weeks leadtime with non-standard colours AND integral blinds!), by fitters that couldn’t be faulted. Cost was higher than the original supplier but we’re now very pleased to have such a higher quality product fitted.
16 de dezembro de 2023
Opinião espontânea
Resposta da Bifoldshop
Good morning Ally,
Thank you so much for your really detailed review. We are so pleased we managed to come in and help you (last minute) to keep things running as timely as possible for your project.
Thank you for mentioning the installations team as well as the product quality, these are some of the key things we really pride ourselves on, so thank you for noticing.
We all really appreciate your review.
Outstanding!!
I cannot recommend Bifold highly enough!
The whole process from initial enquiry through home survey, purchase and the recent fitting of three sets of doors and three windows was highly professional, detailed and seamless.
The fitters who came and installed our doors and windows were OUTSTANDING! Nothing was too much trouble, they were polite, clean and tidy, knowledgeable and simply got on with the job using their own initiative and experience to overcome issues along the way.
11 de dezembro de 2023
Opinião espontânea
Resposta da Bifoldshop
Hi there Julian,
Thank you kindly for your really kind and really detailed 5* review. We will make sure to pass your kind words onto each of those involved in your project.
We are so thrilled you are happy with the service and product you received.
With thanks.
Highly recommend
I am a local builder who has used this company for numerous years. I’ve always found the products and workmanship is to a very high standard. I would recommend you use them if your purchasing windows, doors, bifold doors.
11 de dezembro de 2023
Opinião espontânea
Resposta da Bifoldshop
Hi there Gareth,
Thank you so much for taking the time to leave this review. We all really appreciate it. Our trade customers make up a large portion of our yearly orders, which i think is really important, as you will know more than most, the service and product quality is worth coming back time and time again.
Thank you for your return business and again your 5* review.
Tina.
Prompt service
Prompt service, good installation. Only one key provided, three needed, no user manual left with installation.
If these are resolved quickly would be pleased to recommend the company.
8 de dezembro de 2023
Opinião espontânea
Resposta da Bifoldshop
Hi there Roger,
Thank you for taking the time to leave us this 4* review.
Let me follow up on the key situation, there are certainly usually more than one key provided.
We have never provided a user manual for the doors, the installers usually try to explain this before they leave, so if this didn't happen we apologise.
Please do let us know if you would like a call, so we can talk this through with you.
Thanks again for the review, we all really appreciate it.
Tina.
Excellent customer care and service
Excellent customer care and service, sent someone out to fix the doors quickly and for free. Always respond to any questions quickly and comprehensively. Would definitely recommend :)
30 de novembro de 2023
Opinião espontânea
Resposta da Bifoldshop
Hi there Laura,
Thank you so much for your lovely 5* review. This is a really appreciated review, as it is not just a review about the 'selling of a product' but rather the aftercare service which is something we have always tried to maintain to a high level.
I will make sure to pass your feedback onto Matt (remedials engineer) and Anna (in the office) as due to the very nature of their jobs, they don't often get a mention, so they will be thrilled by this.
Thank you again.
Gemma.
Order number 22008
Order number 22008 - TT
Excellent customer service in the shop and good communication from survey to ordering to completion. Workman had to overcome a measurement issue making the job longer and extra work for them but all completed in the day. Dropped one star off because as tidying up was being finished I noticed several stains on interior carpet. The fitter apologised and stated that it was only dust and would hoover up. However when we tried hoovering it did no good. These were proper stains from something and took a good scrubbing with a carpet cleaner to remove. We are planning to redecorate in the new year so carpet is going to be renewed at some time anyway so not a major issue, but should we not be renewing it I would have had to lodge a formal complaint.
1 de dezembro de 2023
Opinião espontânea
Resposta da Bifoldshop
Hi there Richard,
Thank you kindly for your really detailed 4* review, we do really appreciate it. By our very high standards we are disappointed not to have a perfect 5*, but in fact this is a really important point you've raised and one that will be discussed in-house, as our installers are usually so thorough and get so many brilliant reviews on the whole. We are really sorry to hear about the carpet.
We are really pleased the experience in general was a good one though, so thank you for taking the time to leave such a full review.
Highly recommended.
Highly recommended.
Being able to visit the showroom, see the product and talk to the staff was really useful.
Communication was consistently great - from specification, measuring, payment and arranging installation - even when I had unusual requirements and a very specific end product in mind.
Fitting was quick, installers were polite, tidy, information and punctual.
I will not even look elsewhere if i ever needed to buy again.
30 de novembro de 2023
Opinião espontânea
Resposta da Bifoldshop
Hi there David,
Thank you very much for taking the time to leave us such a lovely review.
It's great to hear you had such a great experience in dealing with Bifoldshop from start to finish. I will make sure to pass on your feedback to each of those involved in your project (Darren in Sales and Emil and Kris your installers).
Thank you kindly for mentioning about the communication throughout the process; this is one of the aspects where we believe we excel.
Your new three pane bifold looks brilliant; and we hope we can help you with any future projects you have coming up.
All the best,
Gemma.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.