Excellent customer service, contacted Cherie by email and got an immediate response confirming a scheduled Engineer visit. The Engineer(Matt) sent me a txt to confirm his arrival time, on arrival he l... Ver mais
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Excellent professional and reliable company to do business with. Had aluminium windows and doors installed by Bifoldshop. Very pleased with the quality and service. Needed a replacement glass o... Ver mais
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A really positive pre- purchase experience with Zak and team, this resulted in order. Strong delivery communication and delivery fast and efficient. Disappointed in response to issues post delivery... Ver mais
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Excellent service from initial contact to delivery and installation Special mention to the fitting team, who were neat, tidy, polite and did a magnificent job of fitting our new Bi fold doors Ever... Ver mais
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Informações sobre a empresa
- Instalador de vidros duplos
- também em
- Fabricante de janelas de alumínio
- Fornecedor de portas
- Indústria do vidro
- Serviço de instalação de janelas
Escrito pela empresa
At Bifoldshop, we pride ourselves on being one of the UK’s leading suppliers and installers of high-quality bi-folding doors, windows, and sliding doors. Every year, we help over 850 households transform their homes, enhancing both their living spaces and quality of life. We’re committed to delivering exceptional products and outstanding customer service. From your first enquiry to the day of installation, our experienced team will guide you every step of the way. You'll benefit from a dedicated product advisor and customer service representative, ensuring your project is handled with care and attention to detail. As one of the largest installers of ORIGIN Global products in the UK, we combine competitive pricing with in-depth product knowledge and a professional approach. ORIGIN is renowned for its award-winning aluminium architectural solutions, offering exceptional design, security, and build quality. Originally a family-run business founded in 2001, ORIGIN now operates internationally and continues to set the standard in the industry. Many of our clients are families seeking to create beautiful, functional indoor-outdoor living spaces. That’s why we prioritise safety and durability, offering products designed to withstand the demands of family life. ORIGIN bi-fold doors, for example, come with up to a 20-year guarantee, giving you long-lasting peace of mind. For those on a tight timeline, we also offer rapid delivery, with standard colours available within 24 hours and special RAL colours ready in just three weeks. Ready to take the next step? Contact us today for a no-obligation quote and discover how we can help you bring your vision to life.
Bifold Shop
Escrito pela empresa
- We care about our customers
- Bifold Shop is committed to providing customers with outstanding products and a great customer service experience.
Informações de contacto
Unit 13 Festival Trade Park, Wymans Lane, GL51 9FS, Cheltenham, Reino Unido
- 01242 395790
- sales@bifoldshop.co.uk
- bifoldshop.co.uk
4,7
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bifolds
We have just purchased two items from The Bifold Shop and from start to finish have found their communication to be very good. We are very happy with the products and installation and would recommend their services to other people. Thank you.
Mr and Mrs T
Order number: 22349
17 de maio de 2024
Opinião espontânea
Resposta da Bifoldshop
Thank you for your kind words! We're delighted to hear that you're happy with our products and installation. We appreciate your recommendation and look forward to serving you again.
bifold doors
First time using this company. Had a supply only. All good but video of how to fit was for old type so no details of fitting beading and had couple of spare parts not sure where they went. Spoke to them and sent email with photo of parts but no reply.
30 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Thank you for your feedback and for choosing Bifoldshop. We're sorry for the outdated video and the oversight in our response. We'll update our resources and improve our communication. Please reach out again, and we'll assist you promptly.
PBAI
PB
Excellent all round service and very happy with the finished products. Installers on the day were fabulous.
17 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Piers,
Thank you kindly for taking the time to leave us this 5* review. It means a lot to each of those involved in your project. The 4 pane bifold in particular looks great and when finished will look amazing in it's place.
I will pass your kind words onto Darren (sales) and Scott and Danny (your installation team).
Thanks again,
Fiona.
From quote to install, everything went smoothly
From quote to installation, everything went smoothly. Polite, informed customer service, good design. Excellent install team that explained how to operate our new bifold doors and left the site as clean and tidy as it was when they arrived. I would definitely use this company again and recommend it to anyone looking for windows and doors.
15 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there,
Thank you kindly for your lovely 5* review, we would love to know who this is and to which order you reference; we can then pass on your kind words to those involved in your project.
Thank you regardless for taking the time to leave us this review, it means a lot.
Excellent company and service
From start to finish - from Scott in sales and Craig in surveying via Tina in Customer care to Rich and Paul in installation - we had a great experience with the Bifoldshop. They exceeded our expectations and our new doors were installed within 3 weeks of placing our order. We were kept informed at every stage of the process. Rich and Paul were a delight to have in our house as they fitted our new doors in adverse weather conditions.
We would recommend them without any hesitation.
Thanks to the whole team.
Roger Daw
Order Ref:22348
15 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Roger,
Thank you so much for taking the time to leave such a lovely, detailed 5* review. We all really appreciate it, and i will make sure to pass on your kind feedback to each of those involved in your project.
We just spoke to Rich and Paul, they mentioned the interesting weather conditions, but we're all thrilled with how it looks.
Again, thank you for your kind words, we appreciate any future recommendations.
Tina.
The service is always second to none
I use the Bifold Shop for the doors and windows of my Garden Rooms and Glamping Cabins. The service is always second to none from sales, customer services, installation and aftersales. I would highly recommend Bifold shop to anyone looking for high quality windows and doors
3 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Charlie,
thank you for taking the time to leave such a great review. We all really appreciate it. Your garden rooms/outside spaces are always amazing, and we make sure we follow the projects keenly on Instagram.
I'll make sure to pass on your feedback to each of those involved in your projects; i think we're up to about 25 projects with you now, so it's great to see your company develop over the past couple of year.
Thanks again, and talk to you soon.
Fiona.
I'm so pleased with our new bifolds and…
I'm so pleased with our new bifolds and roof lantern, their customer service was excellent!
15 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Tania,
Thank you so much for taking the time to leave us a 5* review. We always appreciate feedback. Your new 5 Pane Bifold and Lantern look amazing. I really appreciate the mention about the customer service, we make sure (as a company) that this is a real focus for us; so thanks for noticing.
Enjoy your new space, it looks brilliant.
Daria.
So pleased with my new Bifolds
From initial contact with Darren, to the survey, dealing with Amy and then with the fantastic fitters, I can’t fault the attentive service. Love my new bi-folds and was pleased with price value would definitely recommend the Bifold Shop. We will probably be returning for some windows soon.
12 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Clare,
Thank you kindly for taking the time to leave such a lovely 5* review. We all really appreciate it here in the office, I'll make sure to pass on your feedback to Darren, Emil and Kris (your installers) who will be thrilled to hear about your kind words.
Your new three pane bifold looks great, and really lifts the space amazingly.
I look forward to assisting you, with your next order.
Amy.
Over the moon with our bifolds!
Over the moon with our bifolds!
From start to finish the process was flawless, we spoke to Zac who helped us get a quote for the bifolds, and was quick at quoting any changes and additions so we could see how it would change the price.
Tina was fab helping us with the lead up to our delivery, helping us with any queries and helping us to book in installation within 3 weeks of having the guys measure up.
Big thanks to Paul and Rich also for the installation. We were shocked at the speed they were able to fit the doors without lacking on the quality being delivered. So happy with the bifolds - thanks all!
And not to forget to mention, the overall price was competitive and the best around, we will definitely be coming back!
9 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Nicole,
Thank you so much for taking the time to leave such a lovely 5* review. We all really appreciate it here in the office, i will make sure to pass on your kind words to those you mentioned that were involved in your project.
Your new Grey on White three pane Bifold looks brilliant, i've seen a little picture that Paul took, so hopefully you're thrilled with the outcome.
We look forward to hearing from you in the future.
Tina.
Excellent service from start to finish
Excellent service from start to finish. And delighted with the final installation.
Cannot fault the company.
18 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Sarah,
Thank you for taking the time to leave such a lovely 5* review. We all really appreciate it. Your new three pane and two pane doors look fab. I will make sure to pass on your kind words to your installation team (Emil and Kris).
Thank you once again,
Tina.
I just had an unfortunate experience…
I just had an unfortunate experience with them.Their customer service was not only rude but also displayed incompetence. It was evident that they lacked basic knowledge about the products they were selling, particularly in distinguishing between different types of bifolds. This level of service was disappointing and left me with a negative impression of the company.
2 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Dear Francois,
Thank you for sharing your recent experience with us. We've reviewed the phone call in question, and it's evident there was some miscommunication during the interaction. Phil was very open within the first minute or two that he was new to the company and although couldn't answer your points there and then, was happy to research and come back to you; this wasn't an answer you were prepared to listen too.
We understand that interactions can sometimes be challenging, and we regret any inconvenience you may have encountered; although we completely refute that he was rude and displayed incomeptence on the phone; he was exceptionally polite to you, even when you mentioned how poor he was doing his job, and how he should 'go back to the books'.
We always appreciate feedback and will use it as an opportunity for growth and improvement within our team, but we find the above 1* review a complete misrepresentation of the actual conversation. A quick look through your previous reviews, and it seems no company has quite the level of service you're looking for.
Regards,
Second time using the Bi Fold Shop and…
Second time using the Bi Fold Shop and they were fantastic and high quality all round from start to finish. Great customer service from Zack and Daria throughout the entire process and no request seemed to small. Really professional and excellent communication
26 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Patrick,
Thank you so much for taking the time to leave such a lovely 5* review. I will make sure to pass on your feedback to those involved in your process.
Thanks again,
Daria.
I was very happy with the service…because the installers done more than they had to
I was very happy with the service throughout. The process was clear and precise. The survey was carried out with the builder who made the opening and then when the installation was carried out it was apparent that the builder was not very good at all. Fortunately the onsite engineers from Bifoldshop were capable of making good the poor work by the builders and they did so and the window was installed. They could have walked away but they chose to go above and beyond. I cannot say a bad thing about them. The door is good as well.
6 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Darren,
Thank you for this detailed 5* review. We all really appreciate it.
I will make sure to pass on your kind words to Rich and Paul; you're absolutely right, they got us all out of a bit of a situation, which could have been more costly in the long run (for all parties) so they really went above and beyond. Thank you for recognising this and their work, it does mean a lot to us all.
Tina.
Excellent product and service
The service has been excellent from start to finish. The sales team guided us to get the product we wanted within our budget. Daria, in finance, kept us fully informed of the doors delivery and installation process. The installation team were on time and ensured that every detail fitted perfectly at the end tidied and cleaned up after themselves. The doors look fantastic!
13 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Juli,
Thank you so much for taking the time to leave such a lovely 5* review. I will make sure to pass on your words to those involved in your project (Darren in Sales and Paul and Rich your Installation team).
Your two new slimline ORIGIN sliding doors, look amazing, we're all thrilled with how they look also.
Daria.
Another good install from Bifoldshop
Another good install from Bifoldshop. This time it was for patio/French doors in aluminium. The installation date was moved forward to a slot they had free which was great. They returned to install the restrictors which didn't arrive in time for the install. Very good service from start to finish. Installers were very neat and respectful of the property. The attention to detail was great too. Thanks again bifoldshop.
18 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Chris,
Thank you kindly for taking the time to leave such a lovely and detailed 5* review. We all really appreciate it, and i will make sure to pass on your feedback to each of those involved in your project.
Apologies about the restrictors not arriving in time, but thankfully it was an easy fix to fit it in for a return visit.
We wish you all the best, and hope you'll consider us for any future projects.
Tina.
Very pleasant and professional service…
Very pleasant and professional service from the time I placed the order with Zack, through to discussing technical details, payment and arranging delivery with Fiona, they were both very helpful.
Also not forgetting the delivery driver’s, nothing was too much trouble for them.
All in all a brilliant service……
I would definitely recommend The Bifold Shop
18 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Nigel,
Thank you so much for taking the time to leave such a detailed and kind 5* review. I will make sure to pass your feedback onto Zac in sales and of course the delivery driver.
Thanks again, and we appreciate any future recommendations.
Fiona.
Great help in choosing the right doors…
Great help in choosing the right doors (definitely worth visiting the showroom) and then they fitted them exactly when they said they would. A friendly team and very clear communication throughout and we would definitely recommend them. We love the doors and they have transformed the room. Robin Daniels
12 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Robin,
Thank you so much for taking the time to leave such a lovely 5* review. We really appreciate it here in the office, and will make sure to pass on your kind words to each of those involved in your project (Darren in sales and Scott and Danny your installers).
Your new three pane bifold looks brilliant.
Tina.
5 stars all around
We did lots of research when choosing a company to provide our new window and bifold door. Zac provided a quote in a timely manner and was really quick at answering any questions I had. I was really impressed with the care and attention to detail he provided. Once we had decided to proceed, Tina looked after us and arranged the contract and installation which all went smoothly. Our installation took place within 4 weeks and the installers, Paul and Rich, were a delight to have around and completed the installation with care - they obviously knew what they were doing so we felt we were in very safe hands. We are delighted with the products and are very happy with our decision to choose Bifold Shop for this project.
12 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Louise,
Thank you for taking the time to leave such a lovely and detailed 5* review. This review gives any future customers a really good insight into what to expect when dealing with Bifoldshop.
It really means a lot to each of us involved in your process and the business in general.
I will make sure to pass your kind words to each of those involved in your project, they will all be thrilled to have gotten a mention.
Tina.
Bifoldshop experience was excellent…good value great service
Bifoldshop experience was excellent from order to delivery roof lantern and bifold doors now fitted and look amazing.
I would definitely recommend to anyone.
8 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there David,
Thank you kindly for taking the time to leave such a lovely 5* review, we all really appreciate it. We thank you in advance for any future recommendations, and hope we can help you again in the future if you need anything.
Our experience with The Bifoldshop was…
Our experience with The Bifoldshop was very good from start to finish , we are very Happy with the installation and the Quality of our Roof Lantern and Bifold doors
8 de março de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Malcolm,
Thank you so much for taking the time to leave such a lovely 5* review. I will make sure to pass on your kind feedback to those involved in your process. I know you have already placed your next order already, which we all really appreciate and look forward to offering the same level of service and quality of product.
Thanks again,
Fiona.
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