Excellent customer service, contacted Cherie by email and got an immediate response confirming a scheduled Engineer visit. The Engineer(Matt) sent me a txt to confirm his arrival time, on arrival he l... Ver mais
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Excellent professional and reliable company to do business with. Had aluminium windows and doors installed by Bifoldshop. Very pleased with the quality and service. Needed a replacement glass o... Ver mais
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A really positive pre- purchase experience with Zak and team, this resulted in order. Strong delivery communication and delivery fast and efficient. Disappointed in response to issues post delivery... Ver mais
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Excellent service from initial contact to delivery and installation Special mention to the fitting team, who were neat, tidy, polite and did a magnificent job of fitting our new Bi fold doors Ever... Ver mais
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Informações sobre a empresa
- Instalador de vidros duplos
- também em
- Fabricante de janelas de alumínio
- Fornecedor de portas
- Indústria do vidro
- Serviço de instalação de janelas
Escrito pela empresa
At Bifoldshop, we pride ourselves on being one of the UK’s leading suppliers and installers of high-quality bi-folding doors, windows, and sliding doors. Every year, we help over 850 households transform their homes, enhancing both their living spaces and quality of life. We’re committed to delivering exceptional products and outstanding customer service. From your first enquiry to the day of installation, our experienced team will guide you every step of the way. You'll benefit from a dedicated product advisor and customer service representative, ensuring your project is handled with care and attention to detail. As one of the largest installers of ORIGIN Global products in the UK, we combine competitive pricing with in-depth product knowledge and a professional approach. ORIGIN is renowned for its award-winning aluminium architectural solutions, offering exceptional design, security, and build quality. Originally a family-run business founded in 2001, ORIGIN now operates internationally and continues to set the standard in the industry. Many of our clients are families seeking to create beautiful, functional indoor-outdoor living spaces. That’s why we prioritise safety and durability, offering products designed to withstand the demands of family life. ORIGIN bi-fold doors, for example, come with up to a 20-year guarantee, giving you long-lasting peace of mind. For those on a tight timeline, we also offer rapid delivery, with standard colours available within 24 hours and special RAL colours ready in just three weeks. Ready to take the next step? Contact us today for a no-obligation quote and discover how we can help you bring your vision to life.
Bifold Shop
Escrito pela empresa
- We care about our customers
- Bifold Shop is committed to providing customers with outstanding products and a great customer service experience.
Informações de contacto
Unit 13 Festival Trade Park, Wymans Lane, GL51 9FS, Cheltenham, Reino Unido
- 01242 395790
- sales@bifoldshop.co.uk
- bifoldshop.co.uk
4,7
Excelente
1 mil opiniões
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I would avoid this company at all…
I would avoid this company at all costs. This is due to their extremely poor aftercare. We had premium Origin sliding doors fitted by them on our new kitchen extension. When fitted - the fitters were very obviously inexperienced with this product and left the doors unfinished and we had to get several defects corrected after the install. They were reading instructions on the lawn trying to work it out! Once installed, one of the sliding doors never worked as smoothly as the other one and after a couple of years, whatever stress was in the frame, shattered the glass in the door. I had to write formal letters for them to even visit my house and look at the damage. They dismissed the issue, saying it was not their fault. I took independent 3rd party advice and they confirmed in writing the issue was in a defect in the frame due to their installation work. Three months have gone past and they still have not rectified their issue. This will probably end up in court! This is such a terrible company, so I wanted to help anyone out there to really think before using them. I would strongly advise you to look elsewhere. PS they also sent me a quote to repair the glass that was 20% above market rates. So they are even trying to profit on their own defected work. Shameful!
18 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Dear Sean,
We are sorry to hear about your negative experience. We take all customer concerns seriously and would like to address the points you raised in your review; we feel it important for any future customers to have all of the information.
- Installation: We completely refute your claim about 'inexperienced fitters'. Our team frequently installs ORIGIN products and collaborates with their technical team. If our fitters had any uncertainties, they would consult ORIGIN directly, not read instructions on the lawn. This statement does not align with our typical customer feedback, which often praises (and often names) our installation teams, but is there for your own narrative.
Here is a timeline of events to provide a full understanding:
- Initial Contact and Warranty: Your first report of the shattered glass unit on 20/05/24 was our first contact since installation over three years ago (which negates your opinion on poor installation immediately). Sarah promptly forwarded this to Klassic Glass, who confirmed that our warranty does not cover shattered glass units.
- Follow-Up and Response: On 23/05/24, we requested guidance from Klassic Glass, receiving their response on 29/05/24. Gemma informed you on 31/05/24 that breakages are not covered under warranty.
- Inspection and Findings: On 07/06/24, Craig, our installation director, inspected the damage and found no impact marks. He concluded the issue might be due to Nickel Sulphide Inclusion, a rare phenomenon in glass manufacturing. You suggested screw damage, but Craig confirmed there were no screws in that part of the door, referring you to the GGF Guidelines.
- Independent Report: On 01/07/24, you provided a report from your expert (a local window fitter) who suggested the unit "could be over-packed" but could not confirm this as the cause.
- Company Response: On 04/07/24, we emailed you our site report, which you disagreed with. Our conclusion, supported by the glass supplier and our industry experience, remains unchanged.
- Quote for Repairs: The quote provided may have seemed high due to the specific type of solar-controlled glass and the need for a two-man team for installation. The pricing reflected Klassic Glass's costs, nearly matching the original order. You mentioned the quote being 20% above market rate but provided no evidence of this. Given that we refute responsibility for the damage, the cost must cover the re-installation.
- Manufacturer’s Policy: No glazing manufacturer covers Nickel Sulphide Inclusion under warranty due to its spontaneous nature. A simple google search shows the rarity and nature of it, but we can provide more in-depth data if required.
- Independent Report Limitations: The independent report you provided used tentative language such as "could," without any definitive evidence. We rely on the expertise of Klassic Glass (and their 30 year industry experience) and our own 20 years of experience in the industry to substantiate our claims.
We do strive to provide excellent service and regret that your experience did not meet your expectations. Despite the limitations of our warranty, we have consistently responded promptly and tried to assist you. We are willing to discuss this further if necessary, but we also wanted to respond to your review to present our perspective accurately.
Best regards,
Alan Stanway (MD)
Excellent service and doors.
We are extremely pleased with our new bifold doors from The Bifold Shop. The whole process from visiting the showroom to the final installation was very smooth and problem free. We didn’t feel pressured to make a purchase at all and were pleased with the advice we were given in the showroom by Scott. The price of the doors and installation was very attractive compared to other searches we had done on online so it was lovely to visit a local supplier and see them before we made our final decision. All the way through we were kept informed on the status of our order and the surveyors and installation team were all punctual and very considerate when visiting our home. The quality of the doors is fantastic and they fit very well. We love the solar glass which is definitely helping with the glare and heat of the sun as well as helping to preserve the colours in our rug and sofas. We would wholeheartedly recommend them to any of our family, friends or colleagues.
20 de junho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Nichola,
Thank you for taking the time to leave such a lovely and detailed 5* review. This review gives any future customers a really good insight into what to expect when dealing with Bifoldshop.
It really means a lot to each of us involved in your process and the business in general.
I will make sure to pass your kind words to each of those involved in your project (Scott in sales and Paul and Rich your installation team), they will all be thrilled to hear these words.
We appreciate any future recommendations that come our way.
Tina.
Purchased some aluminium doors
Purchased some aluminium doors, found the entire process very easy. the Professionalism in all staff Throughout the process was fantastic and the product was of a high standard and Well wrapped for protection.
I will not hesitate to recommend this company and will definitely use them again for further projects.
17 de julho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there David,
Thank you for taking the time to leave such a lovely 5* review. We all really appreciate it. I will make sure to pass on your kind words to you Scott in sales. We look forward to working with you again in the future.
Thank you once again,
Daria.
Very Happy with Bifold Shop
Very Happy with Bifold Shop. The whole buying experience from using the website through to delivery and installation was painless. My doors were very well priced against the competition. Bifold Shop were great to deal with over the phone and kept me well informed. Delivery and installation was very professionally handled. Very pleases all round
11 de julho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi Peter,
Thank you for taking the time to leave such a detailed 5* review. We all really appreciate it. Your new French doors look great, especially with the new integral blinds. It's always good to hear that we're still competitive on pricing. Thanks for mentioning the installation service as well, i will make sure to pass your words onto Emil and Kris.
Thanks again,
Daria.
Recommended!
A very positive experience from start to finish. Helpful sales team, excellent pricing. Good communication throughout. Installation team were efficient, polite and conscientious. Doors look great, fit and finish perfect. Thanks!
(Order 22506)
9 de julho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Colin,
Thank you kindly for taking the time to leave such a detailed and positive review, we all really appreciate it, and i will make sure to pass your kind words onto Lisa (in sales) and Emil and Kris (Your install team) who will all be thrilled to hear you had such a good experience.
We all agree, your new three pane bifold really looks great in the space, certainly a great upgrade on what you previously had.
All the best, and thanks again for your review.
Tina.
New roof light makes the whole room so much lighter
We are really pleased with our new roof light. When they took out the old roof light, the beams were not quite as had been expected by the survey, so it was not the easiest to fit. But they worked out a solution and did an excellent job! Makes the whole room so much lighter - thankyou! (Order no 22336)
30 de maio de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Amanda,
Thank you so much for your kind and detailed 5* review. It means a lot to each of those involved in your project, so i will pass on your feedback to them. The lean too style roof looks amazing, we're thrilled with how it looks, and are so pleased you're happy.
Please don't hesitate to reach out if you need anything else in the future. I will pass your feedback onto Phil (in sales) and Emil and Kris (your installation team).
All the best,
Daria.
Satisfied customer
Ordered origin bifolds from them at the recommendation of our builders (order ref 22497).
Very easy to work with. Clear communicators. Would order from them again.
28 de junho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Stephan,
Thank you so much for choosing Bifoldshop for your project. Great choice on the new ORIGIN heritage style bifold door, it looks amazing.
Thank you so much for your 5* review, i will make sure to pass your feedback onto those involved in your project (Darren in Sales and Nigel and Kyle your installers).
Thanks again,
Amy.
New Bifold Installation
Such great service from the bifold shop! From start to finish, communication has been excellent, both in terms of the order process and arranging installation. No issues whatsoever, order processed on time and installed as planned. The product is excellent quality, smooth action and particularly like the NOTAM integrated blinds - well worth the money! Overall I highly recommend and would purchase again in the future.
2 de julho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Dave,
Thank you so much for your lovely detailed 5* review. I will pass your feedback onto Lisa in sales and your fitting team Emil and Kris, who will be thrilled to hear your feedback.
Your new bifold door with the integral blinds look great.
We appreciate any recommendations that come our way, and hopefully we can help you again in the future with any other projects you have,
Tina.
Very easy and straight forward
Very easy and straight forward. From original queries and quote to fitment. Tina kept us up to date on everything and all was delivered and fitted on time.
Happy with my our new bifold doors.
Shaun
Bracknell.
1 de julho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Shaun,
Thank you so much for your great 5* review, we all really appreciate it here in the office. I will make sure to pass your kind words onto each of those involved in your project.
Your new doors look brilliant,
Tina.
First class service from start to finish.
We couldn't be more happy with our Bifold Doors from the Bifold Shop and the service we received. Right from the start at the showroom to help us decide which type of door to go for, the communication throughout the whole process and finally to the fitting on the day. Everyone from the company who has been involved with us have been highly professional and helpful. The guys who fitted the doors were very respectful of our property and worked in a clean and tidy manner. We couldn't be more happy and would have no hesitation in recommending the Bifold Shop.
7 de junho de 2024
Opinião espontânea
Resposta da Bifoldshop
Thank you for your wonderful review! We're delighted to hear that you're thrilled with your bifold doors and the service you received from start to finish.
It's great to know our team was professional and helpful throughout the entire process, and that the fitting was done with care (we'll pass this feedback onto Nigel and Danny your install team) and respect for your property.
Any future recommendations mean a lot to us. Enjoy your new doors! They look fab.
Daria.
Just had bifold doors installed by…
Just had bifold doors installed by Cheltenham branch
Excellent service from quote through to installation.
Darren provided comprehensive quote following initial web based enquiry.
Fiona organised painless site survey and measurement.
Tina provided excellent service / communications during manufacture & installation.
And finally the install team who did a faultless job.
Everything happened on time scales and dates provided.
Would recommend this team to anyone contemplating similar
17 de junho de 2024
Opinião espontânea
Resposta da Bifoldshop
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Bifoldshop. From Darren's comprehensive quote to Fiona's and Tina's work in the customer service department, and our install team's flawless work, we're glad everything met your expectations. Your recommendation means a lot to us. Enjoy your new bifold doors!
Everything was very professionally…
Everything was very professionally done.right down to the delivery
Thanks very much.
8 de junho de 2024
Opinião espontânea
Resposta da Bifoldshop
Thank you for your kind review! We're delighted to hear that you found everything of a professional standard, including the delivery. Your satisfaction is our priority, and we appreciate your business. Thanks very much!
Amy.
Bifolds look fabulous .The whole…
Bifolds look fabulous .The whole process was stress free,Installers were first class and Tina at the office was always helpful - Highly recommend. 2994
P. Tillcock
6 de junho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Peter,
Thank you kindly for taking the time to leave us such a great review, i will pass on your feedback to your installers Nigel and Danny who will be thrilled to hear your feedback. Reviews like this mean a huge amount to companies of our size, so we all really appreciate it.
Thanks also for the mention, we all wish you the best.
Tina.
Origin bifold doors
The Origin bifold doors I ordered look great! They were pricey but you get what you pay for I guess. Many thanks to Zac for guiding us efficiently through the process. He was very helpful when we visited the Bifold Shop premises in Cheltenham and with subsequent follow up questions. If you’re considering purchasing this type of product then I thoroughly recommend a prior visit. I also thought the installation team were very professional.
4 de junho de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Pat,
Thank you so much for taking the time to leave such a lovely and detailed review. This will really help with any future customers and what they might expect when dealing with Bifoldshop.
I will make sure to pass on your feedback to Zac in sales, as well as Scott and Kyle your installation team who will all be thrilled to hear your feedback.
Thanks again,
Fiona.
Very happy
Nigel and Danny were on time and had the old windows out by breakfast, new bifolds in by lunch. Polite and tidy, working in the pouring rain but still did a good job to a good finish, Very happy.
28 de maio de 2024
Opinião espontânea
Resposta da Bifoldshop
Dear Chris,
Thank you so much for your wonderful review! We are delighted to hear that Nigel and Danny provided you with prompt and efficient service, even in challenging weather conditions. It's fantastic to know that you are very happy with the new bifold doors and the overall finish.
As we don't recognise your name on Trustpilot, we would love to know who to thank personally for this great feedback. If you could let us know, it would be greatly appreciated. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
New Bifold Doors
The whole process was seamless. Glad we visited the showroom as if we hadn't we would not of realised you could get the integrated Venetian blinds! They are brilliant and sealed inside the double glazed unit so no dusting to worry about.
The fitters turned up when we were told they would and completed the job in under half a day.
Steve - 22398
24 de maio de 2024
Opinião espontânea
Resposta da Bifoldshop
Dear Steve,
Thank you for your fantastic review! We are delighted to hear that your experience with us was seamless from start to finish. It's great to know that visiting our showroom helped you discover our integrated blinds – they truly are a wonderful, low-maintenance option.
We’re pleased that our fitters were punctual and efficient, completing the installation to your satisfaction. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
Tina.
Bifold and windows look great
Bifold and windows look great. Installers were first class and communications from the office on delivery times etc was prompt and proactive - I didnt have to chase for updates. Highly recommend. 22060
16 de maio de 2024
Opinião espontânea
Resposta da Bifoldshop
Dear Stephen,
Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with your new bifold doors and windows. It’s fantastic to know that our installers (Rich and Paul) met your expectations and that our office team kept you well-informed throughout the process.
Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
Gemma.
Bifold doors fitted …
From the quotation to the finished product it went very well can’t fault them at all, I’m a carpenter and I got these fitted by there team and they done a great job
Job number 22344
16 de maio de 2024
Opinião espontânea
Resposta da Bifoldshop
Hi there Dean,
Thank you kindly for such a lovely 5* review, we all really appreciate it. I will make sure to pass on your feedback to your installation team (Nigel and Danny) who will be thrilled to have gotten a mention.
Your new three pane bifold looks brilliant, we are thrilled with how it looks, and glad you are as well.
Daria.
Kitchen bifold doors
We had our garden bifold doors installed.
From start to finish, the service was excellent.
They were very helpful and friendly, always there to answer any questions.
The two men installing the doors were very thorough and didn’t take as long as they said it would take in install. We love the doors, completes our new kitchen.
Lufta Begum 22252
11 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Thank you for your wonderful feedback! We're thrilled to hear you love your new garden bifold doors and that Scott and Danny provided excellent service. We'll pass on your kind words to them. Enjoy your new doors and the completed Kitchen Project. The new three pane bifold looks brilliant.
Fiona.
OK until something goes wrong
I made 3 separate orders with Bifoldshop, in total they included Origin Aluminium bifold doors and 6 Origin Aluminium windows. Early orders were all OK and delivered on time, and they helped with some complaints I had with Origin. On the last order the window was delivered by Origin directly (as usual) but the glass unit supplied by Bifoldshop was delayed because of staff sickness.
After that I was given 4 different dates for delivery, all missed with a variety of excuses. I was promised a good-will gesture of an M&S voucher at least three times, but it was never sent. They are quick with promises, but they are empty.
In the end I drove the 3 hour round trip to collect the glass myself as I had no faith they would finally deliver, and have been chasing for over a month to have their delivery charges refunded. I also raised a formal complaint, because it was clear I was right at the bottom of the list as far as fulfilling the delivery was concerned, but that complaint has been totally ignored.
I suspect you will have an OK experience so long as they don't have some kind of logistic or staff trouble, but if they do then expect to experience delays, excuses and little attention.
12 de abril de 2024
Opinião espontânea
Resposta da Bifoldshop
Dear Phil,
Thank you for your feedback and for your continued business with Bifoldshop. We value all customer input as it helps us improve our services. We are a small family run business, so feedback is useful to us, and although negative reviews can be very damaging, at least gives you a chance to air your thoughts on us.
Firstly, we apologise for the inconvenience you experienced with your last order. We understand how frustrating delays can be and regret any disruption this may have caused to your schedule.
We would like to clarify a few points regarding your experience:
- We provided three delivery dates, not four. Before the third date, you called us to arrange to pick up the glazing yourself. This was done by a phone call from yourself to our customer service manager, and the conversation seemed nothing but polite and positive, so we're a little shocked this was a reason for reviewing us poorly.
- The delays were due to unforeseen staff sickness and a van issue, which we communicated to you at the time. These were exceptional circumstances and not reflective of our usual service standards.
- The first two orders you placed with us were delivered on time and without issue (except a manufacturing fault) which we believe demonstrates our commitment to timely and efficient service.
- Regarding the M&S voucher, we sincerely apologise for the oversight. This is exactly what it was, just an oversight.
We are sorry to hear that this experience has affected your perception of our company. We have many other reviews that reflect our dedication to high-quality service and timely deliveries, but unfortunately on your third order, this was not the case.
Your feedback is being reviewed by management, and we will make sure to discuss where we could improve for future customers.
Regards,
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