I called to make a claim because my gas oven had stopped working. I called the help centre, the customer service assistant was great. He was empathetic and dealt with my claim with ease. He didn’t rat... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Although there was a little wait for my call to be answered Michael was very helpful and professional. He explained things simply and sent a form for me to complete to make my claim. All very quick... Ver mais
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Rosanna is so lovely, very patient in talking through what you have, what's available and any possible discounts. She's an asset to the company. Thank you for your help Rosanna. All the best, Pa... Ver mais
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Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informações de contacto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Reino Unido
- 08007797444
- bigwarranties.co.uk
4,6
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rosanna was really helpful
Rosanna was really helpful sorting my policy out.
No pushy sales, just pleasant and double checked everything. Haven’t spoken to a ‘sales’ person like this in ages so it was a lovely conversation. Thank you
4 de setembro de 2026
Opinião espontânea
Rosanne was really helpful
Rosanne was really helpful and explained clearly. She was patient and through with her job. Very happy with my experience
3 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent serp
Rosanna was very polite and clear in her speaking language.
Rosanna was very patient and explained everything clearly to me.
3 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Elizabeth, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and clear talking staff .
2 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Jane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and friendly staff
Very helpful and friendly staff. I was impressed. Thanks
1 de setembro de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Joan, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Really helpful and explained everything…
Really helpful and explained everything clearly very happy with the customer care
28 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very helpful
27 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Pietro, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was good we have got 3…
Helen was good we have got 3 appliances with you now you are going to do the money monthly from our bank
26 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Deborah, it's great to know your mention of helen was good we have got 3 made a difference. We appreciate you saying that.
The BIG Warranties Team
DON'T TRUST THIS COMPANY OR GO ASSIST…
DON'T TRUST THIS COMPANY OR GO ASSIST I'VE ASKED TO CANCEL MY AGREEMENT SEVERAL TIMES WITHIN 14 DAYS AND NOW THEY'VE TAKEN EXTRA MONEY WITHOUT ME EVEN KNOWING. VERY DODGY.
MORE LIKE BIG CON THAN BIG WARRANTIES.
1 de agosto de 2026
Opinião espontânea
Its a pleasure to speak to Harry
Its a pleasure to speak to Harry, he is always polite and very helpful, if I'm not able to speak when he calls he will call me back at a better time that suits me, all in all he is an asset to your company.
26 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel explained the process very…
Gabriel explained the process very clearly
24 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks James, it's great to know your mention of gabriel explained the process very made a difference. We appreciate you saying that.
The BIG Warranties Team
Knowledgable
Knowledgable, concise and able to understand her.,
24 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Maureen, it's great to know your mention of knowledgable made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very kind,helpful and clear…
Gabriel was very kind,helpful and clear in what he said
21 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Resposta da BIG Warranties Ltd
Thanks Jane, it's great to know your mention of clear and very efficient made a difference. We appreciate you saying that.
The BIG Warranties Team
Resposta da BIG Warranties Ltd
Thanks Susan, it's great to know your mention of nice person very professional made a difference. We appreciate you saying that.
The BIG Warranties Team
Everything very pleasant
Everything very pleasant, thorough, patient and carefully explained. No unwanted pressure just clarity on other offers.
19 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks James, it's great to know your mention of everything very pleasant made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was very helpful to me and I would…
Jane was very helpful to me and I would deal with her again, she explained everything in detail and spoke clearly tell her thanks from me
19 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lynnette, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent customer service
Your customer service team member Gabriel was extremely helpful and at the end of the call I was reminded why we have insured through you for the last 14 years. You are really appreciated as an appliance insurance company.
19 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Catriona, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
The young lady
The young lady, Gemma, who took our call was attentive to our need, as senior citizens, didn't try and push anything on us. Recognised our circumstances, and we got the best outcome. A win win. On the strength of the way in which attended to our call, and the outcome, we would recommend Big Warranties.
17 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Jean, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Very thorough very efficient…
Very thorough very efficient knowledgable young man. Provided me with the info to upgrade my policy with no pressure. Alll documentation provided by sms and post.
18 de agosto de 2026
Opinião espontânea
Resposta da BIG Warranties Ltd
Thanks Lucy, it's great to know your mention of very thorough very efficient made a difference. We appreciate you saying that.
The BIG Warranties Team
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