Bitmore Opiniões 300

Resposta da Bitmore

1/08/2023

We apologise for the inconvenience you experienced but are thrilled we could resolve it promptly. Thank you for your positive feedback, and we're happy your new earbuds are working perfectly! Your satisfaction is our priority!

Best,

A

Resposta da Bitmore

1/08/2023

We apologise for the inconvenience. Please reach out to our Customer Services team so we can assist you promptly with this issue.

Best,

A

Resposta da Bitmore

28/06/2023

We're delighted to hear that your order arrived promptly and is in perfect working condition. It's always a pleasure when things go smoothly. Enjoy using your new Bitmore product and feel free to reach out if you have any further questions or need assistance in the future.

Resposta da Bitmore

28/06/2023

We apologise for the inconvenience you experienced with the product purchased during your TUI flight. It's great to hear that the customer service team promptly addressed the issue, inspecting and replacing the product based on your transaction evidence. Their communication was prompt and comprehensive throughout the process.

Best,

A

Resposta da Bitmore

20/06/2023

Hi there,

Thanks for your review, and sorry to hear of your experience with the quality of the cable.

If you drop our tech team an email on justask@bitmore.co.uk, they just need to verify your purchase. If the airline didn't provide a physical one, they usually assign a digital one to your seat number, which you can find if you log into your account with the airline. As we don't get data from airlines on which customer purchased a product, we just need to verify it with yourself to make sure if was bought from the airline. If you've got the transaction on your card/bank statement, or your boarding pass we can also take one of these as proof of purchase too).

I do apologise for any inconvenience. Please do reach out to the support team.

Best,

A

Resposta da Bitmore

20/06/2023

Your satisfaction is our priority, and we're grateful for your understanding. Thank you for giving us the opportunity to make things right. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help!

Best,

A

Resposta da Bitmore

19/06/2023

Thank you so much for your review! We're thrilled to hear that you're enjoying on of our products.
We strive to create top-notch carbon neutral tech. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help in any way we can.

Best,

A

Resposta da Bitmore

19/06/2023

Wow! Thank you for sharing your fantastic experience with our customer service team, especially with Ryan. We're thrilled to hear that Ryan went above and beyond to assist you.

At Bitmore, we prioritise providing exceptional customer service, and Ryan's efforts make us proud of our team.

If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.

Best,

A

Resposta da Bitmore

14/06/2023

Thank you for sharing your positive experience with Ryan at Bitmore. We're thrilled he provided excellent support, offering advice and arranging a replacement component.

At Bitmore, we strive for the best possible customer service, we will pass on your kind words.

We're also delighted the replacement component is working well. If you need further assistance, please reach out.

Thank you for choosing Bitmore.

Best,

A

Resposta da Bitmore

13/06/2023

We appreciate your feedback regarding the pair you received. We apologise for any inconvenience caused.

To assist you better, could you please provide us with more details about the issue you are experiencing? Specifically, what aspects of the pair are the same as the returned pair? Understanding the specific concerns will allow us to address them accurately and provide a suitable solution.

Once we receive more information from you, we will be able to take the necessary steps to resolve the issue promptly. Your satisfaction is important to us, and we are committed to ensuring a positive customer experience.

Please feel free to contact us at your convenience, via email on justask@bitmore.co.uk or by calling us on 020 3026 2608 and ask to speak to Tech Support.

We look forward to assisting you further.

Best,

A

Resposta da Bitmore

12/06/2023

Thank you so much for your incredibly positive review! We truly appreciate your kind words. It brings us great joy to hear that our staff was not only helpful but also friendly in assisting you. Customer satisfaction is our utmost priority, and we are delighted to know that we were able to address your problem promptly and efficiently.

Best,

A

Resposta da Bitmore

8/06/2023

Thank you very much for your kind feedback. We're happy everything got sorted, and hope you had a wonderful holiday.

Best,

A

Resposta da Bitmore

7/06/2023

Thank you for the kind feedback :)

Best,

A

Resposta da Bitmore

31/05/2023

Thank you for the kind feedback :)

Best,

A

Resposta da Bitmore

30/05/2023

Thank you for the kind feedback, happy to hear everything got sorted!

Best,

A

Resposta da Bitmore

5/05/2023

Thanks for the 5 stars! Glad your order arrived nice and quick, hope the Waterballs bring you and your family hours of fun!

Best,

A

Resposta da Bitmore

4/05/2023

Thanks for the feedback, we are happy to help and remain at your disposal.

Best,

A

Resposta da Bitmore

4/05/2023

Great to hear this! And thanks very much for the feedback. Here's to many hours of great audio!

Best,

A

Resposta da Bitmore

4/05/2023

Thanks for your feedback, and apologies for the issues you have had. I will ask our support to reach out to you via email to get more detailed info from you.

Best,

A

Resposta da Bitmore

4/05/2023

We are just happy to help, and sorry for the cable end that snapped.

Best,

A