Borealluxe Opiniões 

The dress is nice but on the website you can’t tell there is a beige under layer at the top had I known I never would have ordered it, don’t love that it’s there

Amazing dress. Perfect fit! Will definitely be buying more stuff soon 🥰

Im happy and satusfied it just took a very long time

When you first go in their website, there is a physical address in the US so you automatically assume the warehouse is in the states, however, don’t be fooled. The item gets shipped from China takes close to a month to receive it and the worse part, it’s nothing like the item in the picture. You might as well order from SHEIN or temu and save your money.

Beautiful coat made with quality material. I am so happy with my purchase and it’s very stylish.

This dress is a scam, looks nothing like the photos, quality is awful

Love, love their coats!

Material was absolutly shocking. The dress looked so nice on the advert but when it arrived i was so disapointed as the material was so cheap. There was no returns label, i messaged the contact email requesting instructions on how to return, the email back just stated i would be charged for the return with no actual instructions. I requested the returns address and they then offered me store credit. I accepted the offer. They said that my account has been credited. No store credit is showing on my account. I have a feeling its a scam.

I received the jacket, but it is far too oversized for me to wear. I've tried contacting customer service multiple times, yet they continue to offer discounts on future purchases instead of processing a refund, contrary to what their website states. I kindly request a resolution based on their policy.

Guys don’t buy from this website it’s scammed, got delivered and the material was awful and can’t refund, the product comes without tag and they said need to have tag for full refund, they give me email to email customer service but it’s bounced back.

Placed an order 26th March and received it 14th April. During that time I tried contacting them on the email addresses provided on their website, all of which bounced back, obviously this made me suspicious about the site but the item did eventually arrive however, the item is the most poorly made cheap looking material I have ever seen. The item look quite expensive on the model / images, but the material is hurrendous and it looks awful. Not like the image at all. I am trying to return the item and I have no link for a return in my emails as the website suggests and when I contact the other email provided I again get bounce backs. Looks like I’ve been well and truly scammed.

Beware, this is website is a SCAM! They market themselves as luxury however the items are like cheap markets quality. Their email on their website doesn’t work. They partner up with recognizable companies like Shop, Afterpay and PayPal to create trust. Do not buy from this website.

Borealluxe have been great at communication and resolving the issue I came across with the delivery. The item received is of good quality. Absolutely love it.

Three weeks in and still haven’t received my order. Customer service wasn’t helpful either.

So soft! Great quality. I love it! Shipped fast. Gorgeous coat

This company is a total Fraud and in my opinion the quality of the product (jacket) I received is very poor. I have been attempting to return the jacket since I received it in mid February. Till today I have not been able to return it because they just make it impossible to return. They start off by offering you a discount and they repeat this practice again and again. After I told them thank you but I just want to return the jacket and get a refund, they request a photo. I complied and sent the photographs only to receive a response from them that they cannot accept the return due to the jacket showing signs of wear on the photograph. How can they summize that from a picture. Needless to say I never wore it and as soon as I received it - saw its poor quality and immediately sent an email requesting to return it. This is totally unacceptable and I will pursue further action on the basis of Prinicipal.

I wanted to share my recent experience so others can make informed decisions.

After purchasing multiple items from Boreal Luxe, we attempted to return two UNUSED items within their stated return window. Despite multiple requests, the company has not provided an RMA number or return address.

Instead, they repeatedly offered partial refunds (15% → 25% → 35%) while avoiding processing the actual return. This has resulted in extended delays and concerns that the return window may expire before they honor the return.

Key concerns:
• Items were never worn
• Return was requested promptly
• No return instructions have been provided
• Repeated attempts to push partial refunds instead

We have now escalated this with our bank.

I strongly recommend:
✔️ Reviewing return policies carefully
✔️ Documenting all communication
✔️ Acting quickly if issues arise

Just sharing my experience so others can be cautious.

#BuyerBeware #OnlineShopping #ConsumerProtection

It took a while to get delivered but it’s beautiful.