Bowers & Wilkins Opiniões 

I have a pair of their 805s, which are just brilliant, and just bought a set of PX 8 headphones, they sound great but, and it’s a big butt, they are so microphonic, so if you’re outside and there’s a bit of wind or you touch them or a connected cable you get a thump, not brilliant.

Terrible customer service. Refused to honor my warranty for my Pi8 earphones which had connectivity issues 3-4 months after the purchase. They insisted I paid $100++ for a replacement product/repair, and took so long to respond to emails despite their promise of replying in “1-2 business days”. Customer chat agent also frequently ends the conversation abruptly when I ask them about a follow up to my case (3-4x which means not a coincidence)

We purchased B and W headphones through an audio installer and after 1 year it stopped charging. Dozens of calls/emails to their customer service that involved trouble shooting, serial numbers, locating invoices, taking videos of it not charging, paying for the return, giving them the tracking number, waiting 14 business days for verification and then them sending the headphones to the wrong person. Horrible company who clearly doesn't stand behind their products and clearly creates roadblocks that the customers have to go through to return their defective product. Avoid at all costs

Purchased a Zeppelin pro speaker which is great But the app is totally utterly useless. Can't find the speaker half the time ( no spaces found ie. No speaker) even when it's playing via WiFi so you can't change the music but have to reinstall the app. Pathetic from a high end product.

So far, and if I’m allowed to leave a customer care I will, this is the worst company to handle a delivery. I’ve been given zero help to get my delivery. I know the units are good. But don’t deal with them directly…. Use a third party that guarantees delivery or a refund. I’m still waiting for my $800 headphones. Each day I get it’s on a truck with FedEx on its way, and the company can’t fix the delivery address that they got wrong. I missed a present for a birthday an ended up buying apple ones that day. This is the worst customer service for a good brand. Never order directly.

If they send a bs response, I’d be happy to send screen shots of what I’ve dealt with up to today.

Sorry vorab, daß diese Bewertung nur rein Subjektiv ist, natürlich kann ich die Produktpalette des Unternehmens nicht komplett bewerten..jedoch den aktuell hoch gelobten BT Kopfhörers PX7 S2..und ich meine da hilft auch kein "S" hinter dem, was hier hören mußte!
Für ActionTV oder Gaming möglicherweise ausreichend, aber für ernsthaften Musikanspruch bei Jazz, Blues oder Klassik vollkommen Mangelhaft! Hier wird man durch den viel zu lauten und unpräziesen Bass nur zugedröhnt...
Ich hatte mir dieses Produkt Aufgrund der Testbewertungen im Net gekauft, da ich der Meinung war, mein HD660 zeigt nach 20 Jahren langsam Schwächen ...dem ist nicht so!!
Danke B&W für dieses Erfahrung, denn auch schon für unter 100€ wird man sicher viel vergleichbaren Müll im WWW finden.

I bought their Px8 headphones (700$).
Headphones had issues that indicate poor QA on app/driver side (some got fixed). Eventually they developed cosmetic damage (leather came apart where it's glued) and replacement took almost 4 months with basically no communication coming from Bowers & Wilkins.

WARRANTY (The longer story)
I contacted Bowers & Wilkins to see how to file a warranty claim. I got an automated response and didn't hear back from them until I emailed again about a week later. They suggested going through the retailer that sold them.

I just that. Retailer responded the same day and provided a shipping label the next day. About a month from the time retailer received the headphones I requested an update from the retailer. They were waiting too, so they requested an update from B&W in turn and heard back that it would take another 2 months to get a replacement. In reality it was closer to 3.
Retailer was great, B&W could have made an effort to communicate the long waiting time.

I'm happy that I got a replacement pair, but the retailer's support quality is the only reason this isn't a 2/5.

You haven’t even managed to complete this simple task. Do I really need to explain that your direct job is to make this process as simple as possible, instead of making your users struggle? Now I have an overpriced, useless pair of headphones and an iPhone, and the headphones are unable to pair with it even after dozens of attempts. The app is absolutely useless too.

Faulty PX8 headband (Like infinite others). B&W refused to honour the warranty and I had to email them several times across the coming weeks frequently, just to get a reply to anything. For a mid to hi-end audio company I was genuinely blown away by how bad their customer service is. Will never buy from them again.

Buyer beware. Bluetooth earbuds are not really compatible with iPhones. Trying to find help that actually solves problems is impossible. If you’ve purchased a product, which will have been sold as premium with a premium price tag, you are likely to suffer impotent help and support when it breaks for no apparent reason. You will also find it impossible to locate a destination or procedure to achieve repair/replacement. Save yourself the stress and buy a different brand from a local store so you have greater comeback.

Bought a pair of headphones from B&W via Selfridges for circa £600. Stuffing came out of headband after a few months. Sent back to Bowers per Selfridges terms and conditions for an inspection on 4 October. I have heard nothing since. According to Selfridges there is no update from Bowers. They appear to be simply ignoring them. I would be careful before buying

I have a Zeppelin wireless speaker that has been malfunctioning since I purchased it.
I’ve been told the only way to fix it is to ship it, and it is a 16 pound speaker.

The product is under warranty but shipping cost is not included. Not sure how that happened but ok.

After receiving it from the repair shop, we found the speaker is still having the same issue as before.
They are suggesting that I ship it back again. More money out of my pocket, more time and effort. What a shame!

I love how it sounds but this whole experience is horrible. I thought this company is legit as BMW is using their speaker system, however they clearly don’t care about their customers or the quality of their products.
I’d rather save my nerves and spend my money somewhere else.

They sell products that don't work as expected

I have bought two A7 for over 1000 Euro. I was hoping that over the years they would fix their airplay firmware. As of today the firmware still dies when using airplay and I need to chronically reset the A7, start the app and reconfigure it from scratch, which is a long tedious procedure.
Their support didnt' help either.

I am ditching the A7 for something else that works... I recommend you don't go through the same :-)

What a disgrace customer service is so poor I’d never imagined a company like them you spend so much money and the after sales a so poor I’d never buy again keep clear

Their product in general is very good, not counting their awful efforts for wireless and their subs that can only be setup from an app. The issue since they have been acquired is the support is horrific! Trying to get parts is often impossible and no one with the power to do anything seems to care.

I wish there was - star to rate.
I bought Px8 headphones (700euro) 3 months ago. The head bend leather is gone and I read that the glue and design is the common problem. Where was the quality control?
Second thing is… I went back to the shop Harvey Norman in Waterford Ireland and reported the problem. They took pictures and emailed the distributor for Ireland. As it was Sunday they said we are going to contact you on Monday… I did not hear from them till Wednesday so I rang and was told that nobody responded to the email. I was assured another email was sent and they will contact me the very next day… again nothing happened. I rang inFriday just to be told the very same - nobody responded from the B&W and they will contact me later…
Stay away from them - my advice as there are other great headphones with better noice canceling and cheaper option.

Update

After few weeks I got brand new pair of B&W px8 so I am happy with the outcome… I must then change my experience rate and review to be fair.

I am trying to hear a particular B&W in wall speaker and asked B&W customer service for a location I could go to demo. They passed the buck back me telling me to call their retailers. That will take hours of research. Thanks for nothing! Customer service is dead at Bowers and Wilkins.

Das ist nicht mehr das selbe wie früher. Seitdem die Firma aufgekauft wurde ist das nicht mehr wie früher. Teuer und die Qualität ist sehr mässig.

Ma barre son est encore sous garantie et le service de réparation du revendeur n'arrive pas à se fournir la pièce chez le fabricant. Le service après vente propose de payer pour faire la réparation et d'envoyer à mes frais vers un autre centre de réparation que celui du revendeur. Cette marque se moque des clients, n'assure aucun suivi, fait preuve d'une incompétence rare et essaye de remettre la faute sur les revendeurs. Je n'ai jamais eu autant de problème avec un service après vente

Customer service seems to only pay lip service to problems, refuse to actually read your concern, and just palm you off with generic copy and paste solutions. I was dealing with Emelio who single handedly lost them a customer, the biggest shame is the headphones (PS7 X2e) are, in a word, magnificent, but, knowing if anything went wrong I would receive this level of service simply isn't good enough. Very unfortunate, but follows a very similar trend with others as you will read.