Bowers & Wilkins Opiniões 

Customer service seems to only pay lip service to problems, refuse to actually read your concern, and just palm you off with generic copy and paste solutions. I was dealing with Emelio who single handedly lost them a customer, the biggest shame is the headphones (PS7 X2e) are, in a word, magnificent, but, knowing if anything went wrong I would receive this level of service simply isn't good enough. Very unfortunate, but follows a very similar trend with others as you will read.

Har købt et PX8 headset, og må desværre sige jeg er MEGET skuffet.
Lyden er fantastisk, og byggekvaliteten er god.
Men der slutter det gode desværre.
Hvis jeg forbinder dem til min telefon og compiuter samtidig, crasher de hver gang jeg starter et teams opkald, og jeg er NØDT til at slukke bluetooth på telefonen, for at kunne tage et teams opkald.
Deres laveste volumen er meget høj. Dioden er altid tændt og lyser kraftigt i et mørkt rum.
Hvis man sætter dem til automatisk at slukke efter 15 minutters inaktivitet, for eksempel hvis man falder i søvn med dem på, giver de når de slukker en MEGET høj chime. Den kan ikke slås fra, og følger ikke volumen indstillet på headsettet.
Alt dette er forsøgt adresseret overfor B&W, men de nægter at tage inputs, og videresender det blot til deres distributører, som sjovt nok intet har med det at gøre...

Placed an order today and they have screwed up my email site.
Order No. BWGB00000911, should have realised a bad omen was in the offing due to the last 3 numbers, 911.
Since12.27 today I have received at approximately every minute, (now 17.31) an order acknowledgement. Total to date 310 order acknowledgements. I had originally opened 23 mails and went away for a break, coming back to sheer horror.
Due to my bad hands send a member of your staff to delete all these mails which will cost me sheer hell and it is very painful just to type with one finger.
Just gone to check my emails now total 300 at 17.44.
I will be seeking compensation for this deliberate disruption.
Now 17.51 and total of new emails is 309.
Very bad nights sleep wondering if the JUNK MAILS have stopped from Bowers & Wilkins. It is now 07.31 Monday morning and the mails are still arriving from them. The new total is now 1151, so hours and hours of work yet to deal with this on all computers.
08.38 someone has just noted their computer has played up as they wrongly realise they have NOT HAD over 1189 orders over the weekend. They will see that they have been causing me mayhem and are fully aware of what they have caused. Will they now pick up the phone and speak to me. I have now had 1212 JUNK MAILS.
I will be contacting them in a short while if they do not contact me first.
Spoke to a couple members of staff and it turns out their IT equipment is based in the US and of course they are not yet awake. Time 12.34 with 1453 mails and still counting. Now advised that there is a holiday in the US so staff will not be back until 20FEB24. Now 17.55 and the total is 1772!

Au secours le SAV ! Fuyez ! J'ai tenté à plusieurs reprise de contacter le SAV pour réparer un casque PX7 qui m'a renvoyé vers un réparateur indépendant qui m'a très mal accueilli... Ne pouvant pas réparer puisqu'elle n'avait pas les pièces de rechange de la marque ! Le produit est très bien conçu et l'expérience du son très agréable ... Mais après 2 ans d'utilisation, mettre un prix pareil pour se retrouver sur le carreau avec une défaillance technique du produit... Ma solution est donc d'acheter de nouveau un casque mais cette fois ci, ce ne sera plus la marque Bowers et Wilkins.... Très déçue.

Ho acquistato circa 8 anni fa un magnifico Zeppelin che però si è guastato (alimentazione) circa l’anno dopo e riparato in garanzia. L’anno successivo stesso problema, riparato fuori garanzia con 180 euro. Dopo altri 2 anni stesso problema. Da allora (circa 2 anni a oggi) è presso un riparatore che non riesce ad avere il ricambio perchè B&W non lo produce piú ma, forse, riprenderà la produzione del ricambio.
Prodotto eccellente (fin che funziona) ma azienda totalmente incapace. N.B. I miei quasi 800euro pagati allora x l’acquisto più la spesa della riparazione erano e sono rimasti buoni, non sono svaniti nel tempo come invece il prodotto acquistato. Vergogna! Mai più B&W.

A few year ago I bought a headset from B&W. The headset did not connect wireless to my laptop or smartphone. I contacted helpdesk but they did not even bother to reply. So think twice before you buy this piece of shIIIIt

Bowers & Wilkins Zeppelin, best looking network speaker but worst working. Software and Alexia doesn’t work at all. The App has to rescan for devices every time I use it, and I have to touch it every time. It can be used as a very expensive Bluetooth speaker nothing else. The software is 100 % defect. As of latest update march 2023 – buy something else

probably the worse headphones you can ever buy. loose connection permanently, customer support worse than bad

Bowers & Wilkins is in complete misalignment on their Products and Service offerings. They are marketing and selling premium products and leaving their customers in the dark with very poor customer support. After having an issue with my P5 headphones, my service inquiry went unanswered, first strike. Then, I embarked on a journey to try to solve the problem myself. I learned the replacement part was not available on their website. The alternative was listed at US$9 but with a US$25 fee to get it delivered to Canada, strike two. Then I tried to phone their service partner, Emcompass. The first answer was that "P5" was not under their catalogue, strike three. After trying to help their service agent, the reply was the same, US$9 but US$25 to ship to Canada, and no guarantees that it would solve my problem, strike four. Bowers and Wilkins, if you want to play the premium league, your customers expect you value them as premium, with premium service.

I've a pair of Bowers & Wilkins P9 headphones (bought for £500) that needed one of the speakers replacing after less than 4 years of home use. Bowers & Wilkins told me they were unable to offer a repair on the basis that the headphones are "no longer supported". Instead they suggested I get a third party to repair them (though I've yet to find someone that will do this). This isn't a business that's serious about supporting its products.

Zeppelin speaker - $1000 that can't connect to spotify or Google Home - what is the point in that

Jeg sværger normalt til B&W.

Mine helt nye B&W PI7 in-ear høretelefoner var desværre helt umulige at føre en telefonsamtale i. Modtager af opkaldet kunne kun høre mig meget svagt.

Der var tale om en gennemgående fejl på min iPhone, iPad og pc. Det hjalp ikke at dreje øreproppen, sådan som det er angivet manualen. Ej hellere hjalp en firmware opdatering eller et factory reset.

Et andet PI7-lånepar i HiFi-Klubben havde nøjagtig samme fejl med en svag gengivelse af samtalen hos modtageren. Fejlen er også omtalt i flere uafhængige test. Til min store skuffelse har B&W Support ikke svaret på min henvendelse.

HiFi-Klubben derimod har ydet en super fin service og ombyttet mine B&W PI7 in-ear høretelefoner til et par glimrende Jabra Elite 85T. Bassen er dybere. Til gengæld er diskanten en smule ringere. Overordnet er lydkvaliteten ikke helt på højde med tovejssystemet i PI7, men den er stadig rigtig god. Samtalekvaliteten i 85T er super, man kan have tilknyttet to Bluetooth-enheder samtidig, og Jabras høretelefoner er meget lettere og intuitive at tage i brug, og så har den tilknyttede app en equalizer. Det savner man hos B&W.

Tak til HiFi-Klubben for super service!