EE BusinessOpiniões 

Been subjected to this problem twice- ordered a phone in November 25 said on the website should be dispatched within a day waited for a week no contact. Called them only to find out the phone is out of stock despite the website saying it is in stock. Cancelled my order- thought I’d try again and the same thing has happened. Not too impressed by their customer service even when escalated to a manager. Loyalty as a customer for 10+ years seems pointless.

Was interested in getting EE 4g broadband for business. Person from EE phones to do identity check with the most random of ways to do it. Quick fire questions and then says identity check failed bye bye….. eh!? How in the hell does that work? I’ve been a personal EE customer for years. I’m seriously thinking of cancelling the lot now. Very disappointed with this so called ‘service.’ 😡

We moved our business mobile services to EE following assurances about service quality and account support. Unfortunately, our experience since signing has been extremely disappointing.

Since December 2025, we have been attempting to obtain valid VAT invoices for our business account. Despite multiple calls, repeated requests, and a formal complaint to both EE and BT, we are still without the required VAT documentation.

Over the course of several conversations with different EE representatives, we have been given contradictory explanations, including:

• Receiving a text each month to say out bill is available to download online but then being told the online portal had been down for months
• Being told VAT invoices had been requested and would be issued
• Being told there was a “technical glitch”
• Being told there was never a glitch and that EE did not have our VAT number which they claimed was the real issue (despite never previously requesting it)
• Being promised invoices by specific dates which were not honoured
• Being promised a complaints team call back within one week – which never happened

We were offered a £30 inconvenience payment, which we declined, as we required resolution rather than compensation.

As a VAT-registered business, access to valid VAT invoices is a basic compliance requirement. The ongoing failure to provide them, combined with the lack of clear ownership or accountability, is extremely concerning.

I would welcome contact from a senior member of the EE complaints team who can take ownership of this matter and ensure the outstanding VAT invoices are issued without further delay.

BT Business signed me up to EE Business mobile. 4 phones. The first lot were "lost" by DPD. The account was cancelled for some reason (not by me) and I was charged £1000 to cancel the contracts. More wasted time getting this resolved. Finally received the 4 phones but can't set them up. The EE Business website will not let me attach them to the account. Hours on the phone later, no resolution. Was told to go to a shop. Did so. Was given a number for IT Technical Support. They don't answer the phone. Still no resolution. It's been a month. Can't use the phones or see my account. Shocking customer service. I am a very unhappy customer.

Awful service and support, errors on billing every single month since renewing my contract in October. I'm being charged for calls that should be included in my allowances. I have to call to switch inclusive extras every time I travel and return, yet I can still be charged or barred from calling out to EU countries. Incapable billing team that struggles to comprehend the issues, never solves the problems, and regularly disconnects my calls. I've wasted hours on the phone to them in the past 4 months. Strongly recommend you avoid using the! The price they charge to call EU countries is absurd. I should have 500 minutes included in my bundle, but otherwise it's £1.80 a minute. I suggest trying ID mobile, granted they don't offer a call abroad bundle, but their charges are 10x less on average per minute and the overall costs per month are likely to be less considering how much time I waste calling EE to fix. Offshoring all your call centres was a bad move EE! VERY POOR SERVICE
Update 1: After submitting this review, EE asked for more information. I promptly provided this, but as predicted NOTHING has changed. Today marks 20 Days since notifying EE of my complaint. I've had ZERO communication from them.
On the 13/02/26 I visited EE in Tamworth. They advised me there are no call centres outside of the UK. They advised they would ask a UK Business BDM to contact me, but nothing has come of this. On 20/02/26 I did call EE to chase the matter and the operative confirmed they are based in India. They have seen a note added by EE Tamworth, and apologised for no action being taken. I was told the matter would be escalated, but again, ZERO response to date from EE. UTTERLY USELESS COMPANY!
Update 2: 4 Weeks after opening the complaint I have received my first contact from EE. The operative told me that a call has been listened to (not what I asked for) and that the handler of the complaint would call me back. 2 Minutes after the call I was notified via SMS that my complaint was closed, without a resolution or my agreement. I've called them again to reopen, was placed on hold, and then cut off. Called again and was advised that a call was listened to, nothing was found, and therefore it was closed. I have requested they reopen the complaint an evaluate the entirety of the data that's relevant to the case. Waiting once more for a proper solution from EE.
The challenge with offshoring the contact centres is clearly evident in my exchanges and experiences. There's a lack of accountability, terrible organisation and difficult communication, making the services unfit for purpose.

Abysmal. Perpetually charging us without invoicing first - completely incapable of running their own business let alone supporting others. Only allow us to receive regular invoices by post to the one listed business address - say we cannot see them online or by email due to a 'systems failure' that they admit has been going for over a year.

Finished our contract term, didn't renew, and they owe us money, and so far customer service has just lied and lied about the credit being sent out. Legal proceedings it is. Avoid at all costs

I have a business contract. When I renewed my contract 2024, I was offered a “FREE” gift. An Apple Watch, I was told it was lucky because today they had a special deal. I didn’t specifically want a watch. I got swept away with the whole thing, I was not given the full details and definitely did not get told you will be charged for a sim ! In my naivety I thought the watch worked from my phone ! Nothing was explained. There was a lack of transparency. I was in fact also unable to look at my contract on line due to EE having a problem for business customers to see their bills for over a year or more! It was not until I received a requested paper bill for my Accountant that it became clear my sim that I have never used to this day was costing £16 per month. This Apple Watch sim has now gone up to over £19 per month. I have still never used it or the watch EE can see this is unused. My 87 year old Dad has the watch to track his fitness. I have emailed and spoken to customer service and just recently for hours sat on the phone. The reason although my Mobile phone sim only business contract ends in March, to my dismay I saw on the paper statement not long ago that my “FREE” Apple Watch is one year longer and finishes in 2027. I have been mislead and treated appallingly, speaking to the overseas customer service was hopeless, they told me I was fully aware that the watch was separate, at that point I felt upset and just broke down in tears because I have been taken advantage of. Only last week my partner who also has a business sorted a new contract for his business phones he was asked would you like a “FREE” gift, obviously clued up on the Con ! He said explain Free what do you mean they said a free ipad or watch, he asked is there anything I pay for then, they said well, yes a sim ! SO 2 YEARS DOWN THE LINE EE ARE OFFERING A FREE GIFT. It’s not transparent, fair, or nice to mislead your customers. I have been with EE for over 20 years with my mobile phone and Broadband a lot of years including home phone I have just ceased the contract this week.

I am still with my Mobile contract at the moment. I have written to customer service, then informed, it’s not the right department, I have wasted hours and still in the same stressed out upset situation.
I am in the process of now spending more money for my Solicitor to deal with this for me.
I wanted to highlight this devious wording whilst ringing and upgrading your accounts, Please do not get fooled by the FREE gift ! Also be aware that if they treat you like me you will be in one year longer contract with your free Gift !!

EE are misleading people about the whole EE-ID/accessing account online. For some reason (reputation I guess!) they don't want to admit publicly that it does not work.

In summary they have been trying to shoe horn the consumer EE ID platform into the business world and it does not work. Hasn't for well over a year. So you cannot get an EE ID, you cannot add your products, you cannot view bills, make changes etc etc.. there is NO WAY to do this. They cannot support it.

I wish they would be honest with people. I would never have signed up if I had known. The business exec team were quite adamant as well that I am locked into a contract and they will not let me exit... nice of them :)

** Edit ** I have replied with my details so you can verify this is real.. but you already know it is, as this is something you are very much aware of.

EE have left us, as a small not-for-profit, with internet speeds that mean we have to limit the services people are able to offer from our space for over a year. Despite multiple attempts to get them to help, they have done absolutely nothing. This is having a big impact on our financial sustainability, but EE have not offered any solutions at all, and are demanding an extortionate termination fee for us to cancel the contract, despite their employees acknowledging the service is unfit for purpose.
It's been a year of pulling my hair out trying to deal with them with absolutely zero progress. Tech support are atrocious, and the entire experience has been woeful from the very beginning.
Meanwhile, Three are offering multiple solutions to our specific problem (external hubs and antennae) as standard and at no extra cost. EE refuse to offer us any support whatsoever.
Oh - AND - I haven't been able to log into the online business platform once, despite multiple attempts at getting customer service to help. I still am not completely sure it exists.
I could not regret choosing EE as a service provider any more than I do. As an alternative, I would recommend simply banging your head against the nearest wall. It's cheaper and you can stop when you want.

UPDATE: I sent them the information requested and they did absolutely nothing.

No access to my account during a 2-year contract!!!

I have been trying to resolve this issue for a very long time. I have spent many hours speaking with the Technical Support Team, but they have never helped me.

Today I called again, and it was a ridiculous experience. The billing team listened to me, then turned off the microphone and ended the call without saying goodbye.

Thank you for such a “helpful” team 😠

I remember that they always told me it was a data server problem and that I should not worry because it would be fixed soon.

Come on — two years is not enough time to fix such a small issue?

How am I supposed to do anything without access to the website or the EE app?

Complaint reference: ID29222136

I've been an EE mobile phone customer for more than 15 years and a broadband customer for the last 7 at least. When my broadband went down for two weeks at the end of 2024, it took a while to get an engineer out. Open Reach couldn't decide whether they needed to visit the property or not and I was told different things about the nature of the fault by EE's customer service guides. The EE mini hub they sent to restore service didn't work well at all. Finally the fault at the local exchange was fixed and I was told by two separate guides that I'd be eligible for compensation. Not only did I not get this but when I chased twice I was put on hold for at least half an hour only to be told the fault was logged as slow broadband and not no service. I even spoke to a manager who thought it was acceptable to gaslight me. What a shamles from EE and Open Reach. I switched to another provider after that final conversation.

Awful service! No one seems to be able to help either in store or over the phone! We can't view our bills, tells us to link phone but throws us off everytime then we lose connection. Told it was great phone coverage but we have to hang out windows for 1 single bar. Avoid!!

Despite having full roaming on 2 different business mobiles we are unable to make or receive calls in Portugal. So basically £65 a month per phone for nothing.

Spoke to customer service numerous times and just keep getting nowhere.

Absolutely fed up and have had enough of ee despite been an loyal customer of ee business for 10 years now

Info inc my number and email addresses sent to follow up request below. Fingers crossed someone helps

Very bad customer service it’s been a 5 days without internet I can’t take card payment they saying we sending someone I don’t know when .

Avoid please. They are a lot worse than they were years ago. After over a year in contract, I have not received a single bill from them. I cannot link my mobile number with my online account. Can't view my usage or any charges, have to contact them if I need any information. I have a business line with roaming and international 500-minute bundle. What's frustrating these bundles do not work at the same time. What it means, every time I travel abroad I have to activate roaming and deactivate international calls. When I get back to UK, I have to make a call, deactivate roaming and activate international minutes. Unfortunately, I am frequently abroad, and this option is frustrating as getting in touch sometimes takes 30 minutes so I am wasting nearly an hour on the phone dealing with these changes every time I travel. Regret badly switich from O2.

Internet is so so. Worked for a while but nothing spectacular,

But boy do they make it hard to cancel. You can either ring us and wait on hold for a few hours, or write and post us a letter.....and when you do get through, oh its the wrong department and you need to be transferred.

Will cancel the DD at this rate. They may call me then!

This is an update to my review left on the 24th of November. EE called me 26th but I was unable to take the call, they informed me they would call me back. They never did. I have called the incoming number back 3x now, a recorded message tells me they will call back. They don't, so it's gone from bad to worse.

This is an edit to my previous review, thanks to Nadine Mclaren from customer services BT who was extremely helpful, EE were able to resolve our connection problems. We are still unable to access our account online but that is not so important.

Bad bad bad, actually buying my business mobiles out of contract it’s so bad on all fronts, customer service is non existent mobile network is extremely bad lucky if I get one bar of service. Expensive bills for nothing. My son is on gift gaff and pays way less than me for way better reception service no roaming charges and unlimited data. EE has gone way down hill their home packages are just as bad. EE have replied to my review asking for more details rather than calling me to discuss the details further! Maybe they can’t get through on the phone due to the lack of service?