BY TERRY Opiniões 

Terrible expérience with By Terry! Order placed end of November and « officially » dispatched on the 5th of December…
End of January - still not delivered and no communication. Numerous messages to the customer service left without answer. This is just a scam !

Do not buy from this company. Customer service is a nightmare!! Nobody gets back to you and there is no phone number to ever speak to someone. More order says it was dispatched 3 days after ordered but has not moved since…. I reached to DHL and they said a label had been created but they had not received the package!! It’s been two weeks!!! Nobody responds! The products might be great but not if you don’t receive them!! Buyer beware. I am going back to

Les produits sont très bien
Le seul problème c est qu il est impossible d avoir une réponse sur la date limite d utilisation d un fond de teint
Et aussi une explication pour savoir pourquoi ce fond de teint achète 92 euros se retrouve à …15 euros sur VEEPEE !
C est incorrect
La Cliente paye cher vos produits et à droit à une explication

Les produits sont excellents, mais le service client déplorable, très compliqué de remplir une réclamation et après aucune réponse, j'attends toujours le remboursement d'un produit qui est arrivé cassé.

I had a bad experience with the delivery but they refund the money after all. I would recommend better customer service from the beginning to avoid people like me get stressed unnecessary. I wish I had the order on time for Christmas but sadly was not the case.

I ordered 3 weeks ago. Order has not been sent yet. No support, no help from the website. I trusted this brand but this whole shopping experience feels like I have been scammed. Avoid!!! Do not purchase your Christmas gifts here!

I had said a few days ago in my review ‘I’d give no stars if I could’ but my opinion of their customer services has improved. After a few emails everything was sorted out. The initial response from cs was not helpful though and the route to contacting them only worked on a desk top computer (trying through tablet and phone didn’t get me anywhere). So all in all By Terry have gone up in my estimation. I now await my package.

I have been trying to get a return authorisation from this company for days now. All you get is you’ll hear back in 24/48 hours, you don’t hear anything back. Sent a photo of item, still nothing. I don’t want to just send the item back without authorisation because probably then they will contact me to say they can’t accept it without. Do they hope by not getting in touch the delivery return period will run out and then you’re stuck with the item! Appalling customer service. They’ve lost a customer and I used to buy a lot.

Non-existent customer service.

I ordered from here and got told my parcel had been delivered by Royal Mail to my ‘safe place’. When having a look at the proof of delivery picture, it was not my house that my parcel was delivered to. Therefore I emailed the ByTerry customer service as the seller needs to be in contact with Royal Mail to sort out the refund / getting my delivery re-sent. Despite their automated email saying I would hear back within 24 hours I have heard nothing. I have tried emailing several times and also reaching out on instagram. There is no other way to contact them. Therefore I am left without a product that I have paid for. After reading the other reviews it looks like this company is profiting from having a non-existent customer service. Do not buy from here!

For a high end brand the customer service is atrocious. They simply don’t respond either through their own website or social media channels. I asked a question about what shade to order. No response. Stupidly went ahead and ordered. Of course the powder I received was totally the wrong shade for me. I’m enquiring about a return and have had no response whatsoever.

Absolutely horrific experience. Ordered 3 balms, only 1 arrived. Been messaging for over a week on every platform conceivable and NO reply.

We’re looking at how to take action as we’ve not heard anything.

Honestly the worst customer service. For a high end product (prices) the customer service is non existent. Live chat unavailable and emails, messages unanswered. Literally cannot speak to anyone. Will avoid in future. Appalling.

Helen is fantastic -- this is my fourth time with her and she is always a great help!!

Appalling customer service. Used the various contact channels, as they suggested, and left the required 48 hours for a response and still nothing. Left several more messages and still hitting a wall of silence. To say it’s a premium brand it’s definitely not premium customer care so order with care - either use other stores that stock the brand or buy a different make.

Have had an awful experience with the By Terry website. Would love 0 stars if I could. My order arrived damaged and it took days to get my response regarding returning the order. I was told to pay the return postage and I would be refunded £5 to cover the cost. Nothing has been refunded. My parcel arrived back with By Terry on Monday 7th May and I have been emailing since that time to chase my refund for the order. Am not even getting a reply to any of my emails. Have also tried messenger and that isn’t working and live chat is not available. What is happening.
What appalling customer service. Avoid at all costs.
Have always ordered from Space NK in the past and had wonderful service.

Non mi sarei mai aspettata da un sito di nome molto prestigioso ti poter fare una roba del genere. Faccio un ordine in 31.07.2023 al mattino di un profumo nome Bleu paradis di un costo in valore di 185 euro per un regalo alla mamma. Oggi finalmente arriva in pacco però purtroppo al interno di pacco non era il profumo ci soltanto dei campioni di varie creme è di due fondotinta. Io vorrei sapere se chi ha creato questa marca di make up è profumo ne sarebbe contenta di come ciò che lei ha realizzato venga proprio lasciato in mani ha delle persone incompetenti. Per poi di non parlare di quanti email ho dovuto mandare per poi avere una risposta. Se entro la prossima settimana non sarà arrivato il profumo contatterò chi di dovere per queste tipo di inegligenza per non chiamarla proprio truffa.

J’ai reçue un crayon à lèvres défectueux il y a plus d’un mois. J’ai contactée le service client aussi tôt qui m’ont promis un échange. On est le 9 juillet et j’attends toujours le produit de remplacement. A fuir vraiment. Le service client est déplorable

I placed an order with By Terry via their website. It was supposed to have arrived the next day and I got an email notification saying it was delivered, however I was in the house when it said it was delivered and nothing was actually delivered to my house. I checked with my neighbors and they didn’t receive anything either. I then contacted them through the customer service message via my account. It said they would get back to me in 24-48 hours, this didn’t happen, so I messaged again, still no response after 48 hours, I sent another message yesterday, still no response. I also emailed a few days ago as I found the customer service email address, again there has been no response. I also instagram messaged, and finally got a response. They asked to fill out a google form and said they would contact me asap. I filled out their form and not heard from them since, it’s been 24hrs. I think that the online By Terry store might be a scam, I have bought the makeup from space NK and it’s been great, but it seems that maybe the online store might not exist or is a was for them to just steal our money. It doesn’t make sense that it takes nearly a week for the customer service department to get back to me. I am really disappointed in the whole experience as by terry is supposed to be a really high end brand and costs a lot of money.

Well - what can I say - any company that doesn't let customers send them a message on twitter - despite directing you to - is possibly a company to be wary of! They sent me a message saying my order had been delivered - it hasn't - I was in, my camera shows no delivery person, no card, no goods etc etc. they are super hard to contact and I will never ever order from them again.

Helen was able to quickly and expertly assess my skin condition and recommend products that will help my complexion. She also understood the concerns I had about my skin and was able to address my questions and suggest alternatives.