Really good service took my car into Eden Vauxhall Reading branch for investigation into problem. Was informed by them that Car Care okayed repairs later that day. Repairs completed very quickly. All... Ver mais
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Leia as opiniões dos outros
Feel ripped off, bought an alloy wheel repair plan from AutoTrust. Put in a claim that was initially approved. The technician who came to do the repair told me he could do a cosmetic repair but that... Ver mais
A empresa respondeu
Friendly and professional. They communicated their ETA the day before and were on time. They were progamtic about where the fix could be done given the lack of wide flat spaces nearby. Happy with the... Ver mais
Good overall service from start to finish. The customer service advisors are great to speak to and very helpful. Although the claim process can be lengthy due to its process for claims on repairs, the... Ver mais
Informações sobre a empresa
Escrito pela empresa
Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
Informações de contacto
5 Mid Point Business Park, BD3 7AG, Bradford, Reino Unido
- 0344 573 8000
- carcareplan.com
4,3
Excelente
10 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Adblue fault on my van
When my van broke down I went to a main dealer and there first appointment was 2 months to wait. So I went to 3 smaller garages and they said they don't do warranty work because they can't guarantee they will be paid. So I ended up keeping my van off the road for 2 months why I waited for my main dealer appointment.
10 de abril de 2026
Resposta da Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
The engineer could not complete the job…
The engineer could not complete the job and referred the job on to specialist to complete but we have not heard anymore.
16 de maio de 2026
On time
On time, friendly, and did a great job in a lot less time than I was expecting.
13 de maio de 2026
Service received was fast and efficient
15 de maio de 2026
Communication is poor
Communication is poor. Although I eventually got a positive outcome I had to continually chase as no one ever contacted me. It has taken nearly three months which I think is unacceptable.
15 de maio de 2026
Shocking experience!
I emailed the company a couple of weeks ago as I was unable to contact them on their phone number. I wanted to arrange wheel repair. To date I have received no reply to my email which was sent on their website.
Shocking behaviour. I am now out of my policy time to get a repair done. Please contact me ASAP
Not impressed at all.
15 de maio de 2026
Resposta da Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. We have contacted you about this and we hope to resolve the situation as quickly as possible.
Kind regards,
Car Care Plan
Very helpful and sorted out my claim…
Very helpful and sorted out my claim very quickly.
20 de maio de 2026
Nice and easy
Needed to use my warranty on a couple of minor faults after a few months. No messing about, booked in with vw and was all sorted through my warranty very easily. Definitely recommend.
14 de abril de 2026
Resposta da Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
Good advice , gives better repair options
The repair colleague who attended to my repair, kindly pointed out that a different and better repair system would be the best option for my damage.
He evidently reported this and I was contacted by a different party who will offer a date to repair my damaged door
11 de maio de 2026
The work was of a very good standard!
14 de maio de 2026
My car care plan.
I had the drivers electric window motor expire and had to book it in to my local volvo dealer. They replaced the motor and dealt with all the warranty paperwork, i cannot fault volvo or my care plan warranty and highly recommend them.
20 de maio de 2026
Trustful and top notch 👌🏽
14 de maio de 2026
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