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The Centre for ADHD Research and Excellence (CARE ADHD) Opiniões 2346

TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Was transferred over to CARE ADHD from ADHD NET which was shut down for some reason, after being diagnosed by ADHDNet. I was surprised to be quickly moved to titration phase regardless of just tra... Ver mais

Classificada 1 em 5 estrelas

After one month they still didn't send the asessment forms. We kept writing them emails but they kept delaying the process, saying there was something wrong with the asessment, then they will contact... Ver mais

Classificada 5 em 5 estrelas

Fast and Efficient making the appointment once we had submitted the lengthy questionnaires but they are needed to go the next step. Assessment conducted clearly with a very good manner. It's been a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I thought that my video assessment was conducted very well, I was very anxious beforehand, it was on time which helped. I felt Pooja did very well to get to the root of Some of my traits & struggl... Ver mais

A empresa respondeu

Informações sobre a empresa

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Escrito pela empresa

CARE ADHD is a CQC-registered provider of ADHD assessment and treatment. The most direct way to reach our team if you have issues or concerns is at: resolutionsteam@careadhd.co.uk or share your experience via our feedback form here: https://www.careadhd.co.uk/feedback If you’ve experienced any issues or have concerns you'd like us to address, we encourage you to contact us directly. Your feedback helps us learn and improve.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Classificada 5 em 5 estrelas

Kind

My assessor was patient, kind and understanding. She allowed me time to gather my thoughts and didn't make me feel stupid for any of the information I gave.

17 de março de 2026
Classificada 5 em 5 estrelas

pooja was amazing

i had pooja for my assessment she was amazing i was very tense going into the talk which she quickly noticed but after it was done she saw that i had calmed down to a point highly recommend this service

18 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

excellent

excellent, friendly assessor and efficient service

11 de março de 2026
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Thank you for your review!

The CARE ADHD Team

Classificada 5 em 5 estrelas

The nurse was very professional

The nurse was very professional, kind and understanding, as I felt very nervous.
Also they explained everything to me and my diagnosis.
I would definitely recommend Care ADHD.

16 de março de 2026
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Thank you for the recommendation and we are very glad to hear your experience during your assessment was positive!

Warm Regards,
The CARE ADHD Team

Classificada 5 em 5 estrelas

Peter was amazing

Peter was amazing, kept me at ease the hole time just felt like a chat. Thanks!

18 de março de 2026
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

We are so pleased that Peter was able to support you through your assessment.

Thank you for the review.

Warm Regards
The CARE ADHD Team

Classificada 2 em 5 estrelas

The real issue here is misleading…

The real issue here is misleading timelines and goalposts moving. After a very short appointment wait time for diagnosis the information on the wait time page was 10-12 weeks. This has been updated today to double that. How can it be okay to mislead an increase the times. The update to that page was January and then today. You knew the wait times were increasing along the way.

You also know people once diagnosed and waiting to start medication to address their needs will have higher levels of anxiety while waiting. I chose Careadhd because of their wait times. These feel inaccurate and deceitful! This is causing a much higher level of anxiety and impact on daily life! Simply not okay.

13 de fevereiro de 2026
Opinião espontânea
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Dear Jason,

Thank you for taking the time to share your feedback. We understand your concerns regarding the changes in waiting times and how this has impacted your expectations when choosing our service.

The timelines published are based on the most up-to-date data available at the time, alongside projected improvements from increased clinical capacity. We appreciate that a wider timeframe, such as April to July, can feel frustrating, however this is intended to provide a more transparent and realistic expectation based on current demand.

We are also continuing to improve how we communicate with patients to ensure clearer updates throughout the process.

Warm regards,
The Care ADHD Team

Classificada 1 em 5 estrelas

Extremely long wait times and poor communication

Extremely long wait times that have repeatedly changed and doubled within the time I’ve been waiting. Whole process has been over a year and 2 months for me now- referred in Feb, was not diagnosed until October, and as of March 18 have still not heard anything about titration. Note that they represented their wait times as 6-8 weeks at my time of choosing CareADHD. Information on the website appears purposefully unclear or deceitful and attempts to contact and get updates will only be met with vague responses. Wait times include time it takes for them to send you forms, adding several weeks on to wait times that is not mentioned on the website as well. Had I had accurate information and wait times, I would have chosen a different service for titration and had the care I needed by now. I am truly baffled as to why they lie on the website when no one is experiencing the wait times they report, especially for neurodiverse patients attempting accessing critical care. I would not recommend CareADHD for anyone trying to access diagnosis or titration.

18 de março de 2026
Opinião espontânea
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Dear Kyleigh,

Thank you for taking the time to share your experience. We’re very sorry to hear how long and frustrating this process has been for you, particularly with the changes to waiting times and the lack of clarity you’ve described.

We understand how difficult it is when expectations are not met and timelines shift during the course of your journey. The information we provide is based on the most up-to-date data available at the time, however this can change due to demand, clinical capacity, and different stages within the pathway, which can unfortunately impact overall timeframes.

We also recognise how important clear and consistent communication is, and we appreciate your feedback on this. Improving transparency and keeping patients better informed throughout their journey is a key focus for us.

Having reviewed our records, we have not been able to identify a case that aligns with the timeframe you’ve described. We would therefore encourage you to contact us directly so we can review your situation in more detail and provide further clarity: https://www.careadhd.co.uk/feedback.

Warm regards,
The Care ADHD Team

Classificada 5 em 5 estrelas

Great experience

The whole process with Care ADHD has been very straight forward. There is a lot of information on their website, including forms to provide your GP to ensure you get a referral to them. The psychiatrist that carried out my assessment was very friendly and professional. The outcome letter I received was very thorough and full of all the information that myself and my doctor will need. The next steps are explained well. Would definitely recommend this company.

12 de março de 2026
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Dear Nikky,

We are so happy to hear that the process was straightforward and the information on our website was helpful. We're glad the assessment was friendly and professional, and the outcome letter was thorough. Thank you for recommending us!

Warm Regards,
The CARE ADHD Team

Classificada 5 em 5 estrelas

Very helpful for me this process the…

Very helpful for me this process the Doctor was excellent and very understanding. An emotional 2hr zoom. Finally I feel slightly liberated and look forward to the treatment process.

17 de março de 2026
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Dear Martin,

Thank you for taking the time to share your experience. We are so pleased to hear that you found your assessment helpful and that your clinician was understanding and supportive, it’s wonderful to know you felt heard and that the process has brought a sense of relief.

We understand how important it is to move forward with treatment, and while we are currently managing a backlog within the titration pathway, please be assured that we are working hard to reduce wait times and support patients as quickly and safely as possible.

Thank you again for your kind words, and we look forward to continuing to support you on your journey.

Kind regards,
The Care ADHD Team

Classificada 5 em 5 estrelas

Very quick response times and…

Very quick response times and assessment appointment.
Thorough assessment, questions and follow up report.
Very impressed with the quick turn around.

17 de março de 2026
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Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

We appreciate you taking the time to share your feedback. We really appreciate it.

Warm Regards,
The CARE ADHD Team

Classificada 1 em 5 estrelas

Looking for titration? Avoid.

I had a really successful experience with the diagnosis process, however since pursuing the titration process for medication the care has been non existent.

They have moved the goal posts numerous times regarding what medical information they require for my titration. Whilst I completely understand the need to be safe when prescribing, the system is incredibly floored.

Communication is non existent and when you try to contact them via email there is a caveat given that if you email them then you will cause a further delay in the system. I’ve asked for simple confirmation that my medical records have been received and they cannot see to do this without up to 10 emails requesting this/chasing it up.

Given that this is a clinic/medical establishment responsible for dealing with people with neurodiversity who are likely to already be experiencing high levels of anxiety and difficulties in managing communications and appointments, the lack of care and follow up totally undermines what they are trying to achieve and how they should be supporting patients with such needs. They are adding unnecessary stress to an already very difficult situation to navigate.

I am so very disappointed and I just wish now that I had chosen a different provider for my titration because I would not be left nearly 4 months on without any support and I would not be having to chase the company daily with emails which is proving very stressful and counterproductive.

I would hope that they contact me soon with a date to start my titration. VM

17 de março de 2026
Opinião espontânea
logótipo da The Centre for ADHD Research and Excellence (CARE ADHD)

Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Dear Victoria,

Thank you for taking the time to share your experience. We are pleased to hear that your diagnosis process felt positive, but we are very sorry to hear how frustrating and stressful your experience since then has been.

We completely understand how important clear communication and consistency are, particularly when progressing through the titration pathway. While additional medical information is sometimes required to ensure prescribing is safe and appropriate, we recognise that changes in requirements and a lack of clear updates can feel overwhelming and add unnecessary stress.

We also want to reassure you that asking patients not to send multiple emails is intended to help manage response times fairly across all patients, but we appreciate how this can feel when you are seeking reassurance or confirmation. This is something we are actively working to improve.

We are currently in a period of transition, making improvements across recruitment, processes, and systems to help reduce wait times and improve the overall patient experience. However, we do recognise that with any changes, it can take time before patients begin to feel the full benefit.

We are sorry that you feel unsupported during this stage of your journey, as this is not the level of care we aim to provide. If you have not already done so, please reach out to our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback
so we can review your case directly and provide further support.

Kind regards,
The Care ADHD Team

Classificada 5 em 5 estrelas

Literally nothing to worry about

Mohammed was playful, and made me feel at ease. It was a really positive experience, I was a little anxious ahead of time and I didn't need to be.

17 de março de 2026
Opinião espontânea
logótipo da The Centre for ADHD Research and Excellence (CARE ADHD)

Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Dear Gemma,

We are happy to hear that you felt at ease and had such a positive experience. It's great to know your initial anxiety was unfounded. Thank you for your feedback!

Warm Regards,
The CARE ADHD Team

Classificada 5 em 5 estrelas

They where fantastic …

They where fantastic there was no rushing and they helped me understand the real me with no more masking she understood my struggles she took her time listen to me x

17 de março de 2026
logótipo da The Centre for ADHD Research and Excellence (CARE ADHD)

Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)

Thank you. We are so happy to hear that you felt supported and understood. It means a lot to us that we could help you explore your authentic self without feeling rushed.

Warm Regards,
The CARE ADHD Team

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