The mats don’t fit my car. They are cut and made wrong so as they don’t fit around the seats or seat belts. The studs in the main mat are not positioned correctly and thus the top mat moves and gets c... Ver mais
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Leia as opiniões dos outros
There should be a zero star choice. Terrible company. Delivery took over a month and nothing but excuses when I tried to cancel and get a refund so I could go elsewhere. Kept getting told they couldn’... Ver mais
I like the way the seat covers look, but I don't like the fit. I thought your company made covers that were custom made to fit the model of the buyers car, but it has a very loose fit and I have to k... Ver mais
Arrived in your course, three out of the four fitted reasonably good. The drivers one was made 2 inches too narrow and they say it quite good. It’s close enough. Sent photographs tape measurements and... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios para automóveis
- também em
- Loja de acessórios e equipamento para carros
- Serviço de limpeza completa de automóveis
- Serviço de motorista
Escrito pela empresa
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Informações de contacto
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canadá
- +19162226224
- Support@carsilks.com
- carsilks.com
1,9
Mau
330 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 78% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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If I could give them -5 stars that…
If I could give them -5 stars that would be great cause they dont deserve 1 star. Liars, scammers, cheap garbage products and they won't commit to customer service they supposedly will give. Lies. They promised a replacement and disappeared! Make sure you pay with PayPal so they can dispute and peace of mind. Good luck dealing with them- hopefully they get shut down! Order#16484 junisling
8 de fevereiro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
do not buy from liar
my order has 3 years warranty and After 11 months color of my car dash cover changed color from red to white😂 I emailed to them for help but they just start playing and said no we can not help you!!! so why you put 3 years warranty ?!! for what?? liar this compant is 100% scam font buy
7 de agosto de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
The stitching is already coming apart…
The stitching is already coming apart after only 4 months. They won’t replace it because they consider it normal wear and tear. Cost too much for this to happen so soon. Buying new mats asap from a reputable retailer!
23 de julho de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
STAY AWAY
Order my set of Mats, the drivers mat and trunk didn't fit, I asked for a refund and they denied and sent me a replacement set, they still didn't fit properly, I asked for a refund, they denied and said they will give me 10% refund or a discount for a new set. After 1 month I still haven't received a refund. Also, they don't grip to the carpet like the ad's.
5 de julho de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Terrible experience
I ordered these mats as a Christmas gift for my boyfriend, and unfortunately they were never cut correctly. From the moment we tried to install them, it was obvious they did not fit the vehicle as advertised.
I contacted the company multiple times hoping they would make it right. Instead of addressing the fact that the mats were incorrectly manufactured, they repeatedly sent me the same installation instructions, as if the issue was user error. At no point did they resolve the actual problem or send replacement mats that fit properly.
More than six months later, the unusable mats are still sitting in our garage in the original packaging, and I’m out $200. I would have much preferred to receive the correctly manufactured product I paid for, but it’s become clear that customer satisfaction is not a priority for this company.
This experience has been incredibly disappointing. I spent a long time researching and choosing these mats because I wanted a quality gift, only to receive a product that couldn’t even be used. If this matter continues to go unresolved, I will have no choice but to pursue other options, including legal remedies.
I cannot recommend this company. Save your money and buy from a business that stands behind its products and provides real customer service.
30 de dezembro de 2025
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
1 Star
1 Star
Very disappointing experience. The floor mats I received did not fit my vehicle. I contacted customer service immediately, and they asked me to send a video, which I did. After receiving the proof, they stopped responding completely. I sent multiple follow-up emails and never got any help with the return process or a refund. Poor customer service and no support after the sale. I would not recommend buying from this company.
18 de junho de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Extremely Disappointing. Qualify is So Cheap
Extremely Disappointing. What they sell is cheap, mass produced floor mats. The quality is awful. Within 6 months stiching began to rip. I knew it was bad when i opened the packaging & saw the bag of uneven, handcut pieces of dollar store quality, double sided tape. I threw ot away & bought some 3m tape. The mats have these thin, plastic pieces that are meant to tuck under car interior. These piece are so cheap & thin. I could go on, but hopefully u get the idea.
I called the company to complain, but they are prepared for complaints & do not care once uve paid.
* I Strongly advise against buying floor mats (or anything) from this company*
19 de setembro de 2025
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I ordered my car seats on May 14th and…
I ordered my car seats on May 14th and just got them June 23rd. For a product that is over $300 they are junk, DO NOT PURCHASE THEM...
No jock you can go to any local auto store and get the same junk for $60. They are so cheaply made, they don't fit like they say they do and they sure don't look like the pictures they show. So so so cheaply made. Don't waist your time
23 de junho de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Beware!!
Beware... I ordered Carsilks for a collector Porsche 911 - 993 in Nov 2025. The product arrived in February 2026, I tried to install the mats when I UNCOVERED the car in April 2026. The mats clearly did not fit and were sized for another type of vehicle. When contacted they asked to see a video, which was provided. The process took numerous emails and weeks before they said they would replace them, but ONLY if I paid for the shipping from Korea. I refused to pay extra shipping as the product was clearly wrong, the mistake was not mine. They do not take responsibility for their mistakes, and their customer service is extremely sub-par. You are taking a chance that the order will be correct, if it is not - expect to pay more for their mistake, they do not warranty their products. The customer service folks Joey & Cindy are the opposite of helpful. I'm still sending emails, but no response. It's not worth the risk, don't order....
1 de abril de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I ordered car mats over 2 months ago…
I ordered car mats over 2 months ago and they replied it will be there soon. I'm still waiting. Don't buy from this merchant they're not trust worthy. I did get the car mats eventually I guess it's not their fault since it comes from overseas. You can buy it from them but there can be a delay in receiving it.
10 de junho de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Don’t use these people
Don’t use these people
I ordered mine in February, never came. 7 weeks later it did and was the wrong item. Took 3 weeks to get ahold of anyone. They then after 4 emails re shipped the right ones supposedly and another 6 weeks go by and I ask and they deliver to a wrong address, then 2 more weeks to get ahold of someone, asked for a refund and still won’t process or send my
Covers even …don’t waste your money and time like me
26 de maio de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Waited months to get the product!
Waited months to get the product!
When i did try to install them they didn't fit! They won't honor a refund because they say it was too late. What a rip off/farce! Do not recommend at all! Stay away! Waste of money,energy and time
27 de dezembro de 2025
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Ordered seat covers for a Mercedes suv
Ordered seat covers for a Mercedes suv. No item was ever shipped. Paid full amount over with no refund. Customer service keeps delaying refund over 3 months. Still no refund..sent multiple emails, now they have stopped responding. Losing $400 is no joke. Very unhappy with what has happened to me. I thought I was making a great purchase but got scammed instead. Avoid making a very bad investment.
7 de maio de 2026
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Totally misrepresents the product that…
Totally misrepresents the product that is advertised . The mats arrived rolled up in a ball, in a plastic bag. The mats did not arrive in a box as advertised. There are no logos or any other type of company branding on the mats as advertised
The mats I was shipped look like the ones they call fakes or knockoffs of their product. What they advertise are not real they sell you. they use the ads to lure you in and then ship you crap.
They don't fit well, the clips are not much better.
I have had a number of phone calls and emails with customer service. You will get no where with
Joey. He is rude and very condescending. They have no interest in making the customer happy. If they do make arrangements to speak to you it is always late at night. That's a big red flag
Do a goggle search on the company address in
Burlington Ontario. It is a house not an office building.
Please do not do business with this company, you are going to waste your money and time.
Shame on me for not do some homework first
6 de maio de 2026
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
I was sent the wrong floor mats that…
I was sent the wrong floor mats that don't fit my truck. I wrote them, they said they would get me out. New ones right away, months went by. I contacted them again. They said, well, we can give you a different color because we are out of that color I said, ok months went by. I contacted them again. They said that they can give me a refund or give me different products. I said, I want the refund months went by. I contacted them again and they said, sorry they can't give me a refund because they no longer work with that company that it gives the refund. So I am just out car mats and my money
24 de outubro de 2025
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Absolutely terrible customer service
Absolutely terrible customer service
3 year warranty they will not honour
My mats started to come apart under a year
Would not recommend
Have emailed them to complain and was told that the warranty doesn't cover wear
Avoid
17 de abril de 2026
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
ordered front and rear car mats
ordered front and rear car mats. neither set fits. back set isn't even close. 39 emails exchanged for 2 months (usually ignored): stall tactics, lies and fake promises. **THEY ARE SCAMMERES***now my cc won't give me money back for this fraudulent transaction
1 de novembro de 2025
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Dimensions are all off. looks like garbage.
Dimensions are all off. There is a tear in the outer trim. No way to secure them to the care. The clips given are not compatible with the car or the mats. Customer support will tell you to pound sand if it's been longer than 15 days, probably would before that anyway. Junk company with no integrity.
2 de abril de 2026
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Product is garbage
This product is absolute trash
Company is complete fraud
Total scammers
Avoid at all costs
4 de fevereiro de 2026
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Pure Trash
I purchased floor mats from this company due to advertising on Facebook. Overall, it looked like a great idea. I ordered the mats which took about a month to arrive. Acceptable since they come from China. I tried to install and they were many problems with fit and did not match the floorboard. This led to bunching and driving hazards which would not facilitate safe driving. Car Silks was not helpful in product resolution and will not return. I am throwing $200 worth of mats in the trash. $200 isn’t worth my life.
28 de março de 2026
Opinião espontânea
Resposta da Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
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