The mats don’t fit my car. They are cut and made wrong so as they don’t fit around the seats or seat belts. The studs in the main mat are not positioned correctly and thus the top mat moves and gets c... Ver mais
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Leia as opiniões dos outros
Arrived in your course, three out of the four fitted reasonably good. The drivers one was made 2 inches too narrow and they say it quite good. It’s close enough. Sent photographs tape measurements and... Ver mais
A empresa respondeu
There should be a zero star choice. Terrible company. Delivery took over a month and nothing but excuses when I tried to cancel and get a refund so I could go elsewhere. Kept getting told they couldn’... Ver mais
I like the way the seat covers look, but I don't like the fit. I thought your company made covers that were custom made to fit the model of the buyers car, but it has a very loose fit and I have to k... Ver mais
Informações sobre a empresa
- Loja de acessórios para automóveis
- também em
- Loja de acessórios e equipamento para carros
- Serviço de limpeza completa de automóveis
- Serviço de motorista
Escrito pela empresa
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Informações de contacto
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canadá
- +19162226224
- Support@carsilks.com
- carsilks.com
1,9
Mau
332 opiniões
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Respondeu a 78% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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I am stunned how terrible my irder is!!!
I am stunned at the auto, AI emails you are sending me! I have sent 4-5 complaints that my order was half sent and I have not had any kind of response from any of tour team. Would someone please contact me for real and fix my order. My order number ORD-218180. I did not receive my steering wheel cover, trunk space cover, front seat gap covers, the Left Rear top floor mat cover, AND I did not receive An invoice for my bill of sale. This was a horrible experience for me. Would it better to receive a refund?
My name is Tom Lusitana and my address where half my order was sent is 412 Missouri Ave
Carterville, IL 62918
18 de setembro de 2026
Opinião espontânea
I’m really happy with my car mats from…
I’m really happy with my car mats from CarSilks
30 de junho de 2026
Opinião espontânea
Everything arrived as expected and…
Everything arrived as expected and installed perfectly and fit perfectly,I’m very pleased with my purchase and would recommend carsilks to anyone interested in purchasing a custom fitted floor mat,they are nicely designed and padded and make my mustang interior look great.
17 de setembro de 2026
Opinião espontânea
I love the look and the way they fit in…
I love the look and the way they fit in my vehicle
24 de setembro de 2026
Opinião espontânea
The color wasn’t close to what was…
The color wasn’t close to what was advertised
26 de setembro de 2026
Opinião espontânea
I waited way too long for these floor…
I waited way too long for these floor mats to arrive. When they finally arrived, I was disappointed to find that I only received the front floor mats. That part was my mistake because I went by the picture and misunderstood what was included.
The quality of the mats is okay, but honestly, considering how long I waited to receive them, I don’t feel the quality is worth the wait. Overall, I’m disappointed with the experience and expected better.
24 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Did not fit
Absolutely not at all the right floor mats, I sent a video of proof as requested and still haven’t received any response from the company as to how this will be corrected. I waited over a month for these to arrive and they are not at all able to fit my vehicle! The burden of proof and the burden of shipping is on the customer for a problem I didn’t create. Still waiting for any response on how to proceed! Not impressed! I bought a similar product from a competitor for a previous vehicle. They fit like a glove and came much faster and lasted the 5 years I drove the car!
17 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
My mats ARE SPECTACULAR!!
My mats ARE SPECTACULAR!!! 500% better than I expected!! My friend who saw them immediately asked where he could buy some and I told him carsilks.com!! Now I am going to buy more for all of my vehicles, thank you Carsilks!!!!
22 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
My hopes were satisfied
I received the mats as expected. The built-in slide-in posts work really well. And for added placement security, they provide extra tape squares to fasten with velcro but I haven’t needed them.
The stitching looks great and the pads themselves are soft but feel strong. Really happy with the purchase.
18 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
Long time to receive and not my special gift i was asking for
Took 1 mounth and a half to receive (not their fault, I'm in Canada and custom was the problem.). It is a nice product, but not a perfect fit in my car.
They did not send me the special gift I was waiting for, they send me some other garbage that I did not ask for. Sorry carsilk, but the microfiber was something important for me and it made me buy your product and not the one from your competitor. You now offer me 20% but I dont want anything else from you. Hope you prefer this update.
20 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
The back seats are not fitting right…
The back seats are not fitting right the box you sent my package in was destroyed just wasn’t happy with the product. I have the box I might be sending it back. I need to talk to someone over the phone 510-825-1170 is my phone number. My name is Donnell Reynolds the car 2018 Mercedes-Benz S class 450 very disappointed in the mats in the back and the passenger side. Thank you.
16 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Full set for BMW i5
Arrived in your course, three out of the four fitted reasonably good. The drivers one was made 2 inches too narrow and they say it quite good. It’s close enough. Sent photographs tape measurements and even a second lot photos, but they still won’t do anything about replacing the one which is not a very good fit, not a good company to deal with advise buying a different brand altogether. No part refund or anything offered in consideration.
22 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Negative stars would be better
Negative stars would be better because the company informed me on 8/11 (ten days after I ordered the mats) that my car was “too old” and they could not make the product. Assured me the next day when I responded that I would get a full refund. This means they cancelled the order correct? You would think. So I ordered an alternative which was promptly delivered to my great satisfaction. Waited and waited. Reached out several times, was told refunds are processed in “Monthly batches”.as of 8/29 I was still being told I would be received a full refund but I had to wait for the “next batch”. A few days later I receive an email saying I had a package in its way from them. Tracking showed the package was still at their facility waiting to be picked up by FedEx. I messaged them telling them not to send it since they had cancelled the order and I found another option so I no longer needed the product that they said they couldn’t make. Four days later they gave it to FedEx anyway. I was hoping to be home when it arrived so I could refuse delivery, but I was unable to, so it was left for me. They have sent multiple offers if I would just agree to keep the product…I guess so it can collect dust in my house. The company seems like it is run by MAYBE a handful of completely unprofessional people, certainly not the “departments” they claim, production, sales, finance, etc… they are a shining example of how to make a customer feel unimportant and unheard. If you like getting the runaround from a business that doesn’t care about one bit about doing things the right way, then by all means shop here. If you want better customer service, you can find it at your local dollar store on a busy Friday evening. It is now 9/20 and they still have my money. Their package sits unopened waiting for a return shipping label. And they seem happy to let it remain that way.
20 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
The order was incomplete when reveived
The order was incomplete when reveived. Contacted company and 3 weeks later, nothing has been accomplished. Basically I got ripped off by CARSILK. No feedback at all after the first email about the issue accept them telling me to look in the box again. Plain ignorance. Not recommended.
31 de agosto de 2026
Opinião espontânea
Resposta da Carsilks
Hi Mr. Friday,
We’re truly sorry for the inconvenience and frustration you’ve experienced, especially after waiting three weeks without a resolution. This is not the level of service we want our customers to receive.
We’d like to look into this personally and get the issue resolved for you as soon as possible. Could you please provide your order number and the email address used to place the order? Once we have these details, our team will review your case and work toward a resolution promptly.
Again, we sincerely apologize for the experience and appreciate the opportunity to make this right.
CarSilk Customer Support Team
The set fit great and my wife really…
The set fit great and my wife really loved them. They are soft and flexible unlike some other brands that we have used. we liked them so well that I have ordered another set for my other vehicle. I was skeptical at first and only ordered the front mats for my Buick. I have been trying to contact carsilks and order the back seat mats and cargo mat but have been unable to contact you.
14 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
Hi Ralph,
Thank you so much for your wonderful review! We’re delighted to hear that the mats fit your Buick so well and that you and your wife love the softness and flexibility. It also means a lot to us that you’ve already ordered another set for your other vehicle!
We’re sorry that you’ve had trouble reaching us about adding the rear seat mats and cargo mat to your Buick set. We’d be happy to help you with this. Please send us your order number and the email address used for your order, and our team will look into it and assist you with ordering the additional mats.
Thank you again for choosing CarSilk and for your continued support!
CarSilk Customer Support Team
The mats are nice but they slide…
The mats are nice but they slide around. Also the piece that runs along the door sticks out if you try to push it down the left foot rest bunches up under my clucth peddle. Not safe not happy
15 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
Hi Elbin,
We’re sorry to hear about the fitment issues you’re experiencing. Your safety is very important to us, and the mat should not slide, bunch up, or interfere with the clutch pedal.
We’d like to review this issue and find the right solution for you. Could you please provide your order number and the email address used to place the order, along with a few photos showing how the mat fits around the door sill and clutch area? This will help our team identify the issue and assist you as quickly as possible.
We apologize for the inconvenience and appreciate you bringing this to our attention.
CarSilk Customer Support Team
My order took almost a month and a half…
My order took almost a month and a half to arrive.
12 de agosto de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Horrible communication
Horrible communication
Too long for mats to arrive
Finally arrived and don’t fit my vehicle at all
9 de setembro de 2026
Opinião espontânea
Resposta da Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
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