Cheapflyshop Opiniões 

Eloina was very polite, easy to understand and helpful and understanding.

Emily made my day. She is wonderful staff you are having. She explained everything well and solved any queries I have. She is great, this is wonderful individual who know every aspect of her job. Great job Emily.

My daughter booked a flight and she received a booking confirmation. No e-tickets yet. few days after she was notified by cheapfly that Philippine Airlines overbooked and cannot provide any ticket and cheapfly refuse a refund. Customer service agent is offering flight with higher price of $2200 or more from $1500+ advertised fare. So the only option left is pay for price difference even blamed us that we are the one who booked online not them! Do not believe the advertised fare there is no way you will get full refund and this is our experience.

Emily has helped me with everything and was very polite

Eloina shes' very helpfull and kind
Eloina shes' very helpfull kind,so patient, she speaks calmly, she solved whaetever issue on my flight, keep up the good work

Marc was so helpful to book
Flight to Canada. I started with my additional baggage but he got far behind to finish my ETA to Canada. Supper Gentleman. He is a good asset for cheaply,

Le personnel est très gentil et serviable!eloina has very professional
La procedure est inconfortable

Good presenter gave me what I needed spoke well and good very presentable

Justin was very good and he help me with my process with no problem

Emily help arranged seats for my husband and I, having booked separately6 we were anxious about not getting seats together. Thanks emily, really appreciate it.

I was happy to talk and be guided by Emily. Much appreciated

Emily helped us with checking in for our flights and answering our questions.

Emily really accomodating and understanding with assisting my flight changes. 100% customer satisfied.

Doing the boarding process outside the airport is much easier. Emily made the process easy.
This is a great service.

Emiley is very helpful today. Good customer service.

Wonderful experience with Emily. She guided us beautifully and booked the tickets as per our requirement. Highly recommended her.

I paid CheapFlyShop C$2,960.02 for an international flight booking. Their own payment email urged us to pay quickly to avoid a fare change.

After they received payment, they did not issue airline tickets.

Instead, they called and told us the fare was no longer available and demanded an additional C$338.91 for the same booking.

I refused.

At that point there were still no e-tickets, no completed airline booking, and no evidence that the flights had actually been purchased for us.

I cancelled the booking in writing and told them not to issue or purchase any tickets. They continued calling and sent explanations about “promotional fares,” “consolidator confirmation,” and a process that could take up to 48 hours.

Our departure was July 24. By July 22, we still had no tickets.

The original credit-card authorization was eventually released and the hold disappeared, so I did not ultimately lose the C$2,960.02. But that does not make the experience acceptable.

What concerned me most is the apparent process:

Advertise a very low fare → take payment → do not issue tickets → later say the fare is unavailable → ask the customer for more money.

That is exactly what happened to us.

A legitimate travel agency should normally be able to confirm what it is selling and issue the ticket once the booking is completed and payment is accepted. In our case, CheapFlyShop appeared to take the payment first and only afterward try to obtain the actual fare, then ask us to cover the difference when the original price was unavailable.

Whether one calls that bait-and-switch, misleading advertising, or something else, prospective customers should understand the risk before entering their credit-card information.

I have preserved the complete record, including the original payment request, the additional C$338.91 demand, the booking correspondence, my cancellation notice, and the Terms and Conditions that were published at the time.

I also reported the matter to Stripe. Stripe confirmed in writing that it escalated the business for an internal review to determine whether its conduct breached Stripe’s Services Agreement.

Before booking with CheapFlyShop, read the reviews carefully.

My experience was simple:

I paid the advertised amount. They did not issue the tickets. Then they asked for more money.

That is not how I expect a legitimate travel agency to operate.

In the beginning there was a situation of not getting my tickets confirmed and not getting a refund. But Brad was able to resolve my issue. Thanks again.