ChefSupplies.ca Opiniões 367

Friendly and knowledgable staff.

The product arrived damaged with one of the valves snapped off and smashed in the bottom of the plastic bag it came in. I have contacted ChefSupplies for assistance and will update this once a solution has been found.

Very fast service. The glasses are lovely and so delicate, I love them.

The cast iron pan is amazing. Beautifully made, solid, with a terrific smooth surface on the pan. Holds the heat and cooks evenly. A great purchase.

They will do ANYTHING to get out of fulfilling their "Ships Today or It's Free" promotion/promise.

I made a phone call, they were so helpful. they also made payment easy us.
They helped me get the correct under the counter freezer, Was here fast.

Excellent quality, reasonable price, fast delivery.

Great product
Good price
Arrived in excellent condition
A very useful roaster!

received a defective unit. sent back and was told no inventory left. also have to wait over a week for a refund.

I ordered some glasses that i didn't like once arrived. They were the wrong size and way too thin. Returns are extremely difficult, as they don't have a streamlined process like on amazon. You need to wait for someone to get back to you which took a week. The catch is if you open the box they make it difficult to get your money back. Worst customer service for an online provider.

You want a review and I did not even receive my products yet. fj

These bread pans are exceptional. Nice and heavy. We are so happy with them. Pricing was good too.

After trying two different, popular brand electric can openers that did not work (I returned them), I decided to give the Cuisanart a try. Much to my relief and delight, it not only looks beautiful but works like a charm! I highly recommend the Cuisanart.

I ordered a Vitamix jug from this site, specifically the 48 oz version. The item listing stated "no returns allowed," which I was fine with—I knew exactly what I needed and was excited to receive it.

However, the item I received was not what was advertised. The product photo clearly showed a complete jug with blades and a lid. What I received was just the container—no blades, no lid—and it looked completely different from the picture.

When I contacted their support, they asked for the model number on the box. After I provided it, they insisted that I had received the correct item. I explained that I couldn’t even use the jug as-is, and it did not match the listing. Only after I mentioned I would file a chargeback due to false advertising did they agree to accept a return—but only at my expense, and only for store credit.

I made it clear I was not interested in store credit, as I had no intention of purchasing anything from their site again. Ultimately, I had to open a dispute with my credit card company due to the misrepresentation. Interestingly, since then, they have removed the original jug listing from their website.

Terrible customer service and very poor business practices. I would not recommend buying from this site.

I ordered a Peugeot -Paris 7" Classic Natural wood pepper mill but received a brown salt mill

FYI, this is a max 3 egg omelette pan.

Ryan is extremely helpful and personable. He is very knowledgeable about the products they carry.
I placed an order for the Ooni Kara 2 pizza oven on Tuesday and I received it the next day.
Amazing service! I would definitely
purchase from Chef Supplies again.

Their return system is very bad and slow take me more than one month to get my refund big hassle to get my money back

The beater bowl is excellent. I used it today and it worked very well with the cookies.
The bowl is expensive, however it is difficult to manufacture. I worked in a foundry, so I realize how difficult it is to make something like this out of stainless steel. It is far more difficult than the average person would realize. The craftsmanship is excellent!
It is also easier to clean than the plastic beater bowl.
I was shipped using Canada Post. It arrived the day it was supposed to arrive.

I purchased two Staub cast iron products and noticed the edge of a cocotte was chipped when washing it for the first time. I immediately dried it and returned it to the box. I emailed chef supplies and the response I received was “seeing as you’ve used it we can’t exchange it”…. Terrible after sales service. This clearly shows that they will use any excuse not to honour their obligations to customers.

Next on my list to contact is Zwilling and Staub to notify them that a reseller is not doing g their brand justice.