Clumsy Goat Coffee Opiniões 

325
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very pleasant and receptive back and forth in order to fulfil my request. Easy human dealings ! I would revisit without hesitation when next I decide to make or check out offerings or window shop. Gre... Ver mais

Classificada 5 em 5 estrelas

Fantastic customer service, cleared up a small issue really quickly and easily. Super speedy delivery, very well wrapped bottles, and a great selection of coffee syrups that I couldn’t find anywhere e... Ver mais

Classificada 4 em 5 estrelas

An initial bit of confusion around the delivery with items arriving separately, but quickly resolved. Katie was very helpful in trying to resolve issues I had with the grinder. Customer service was v... Ver mais

Classificada 5 em 5 estrelas

Coffee Beans among the best we have tried - we like the Brazilian supercrema (a blend of arabica & robusta). Customer support is very friendly and helpful. There are no regular price offers. it... Ver mais

Informações sobre a empresa

  1. Fornecedor de máquinas de café

Escrito pela empresa

We're a coffee and equipment supplier based in Lancashire with a passion for speciality coffee! We believe everyone involved in the creation of Clumsy Goat is of equal importance. That’s why we’re genuinely proud to say that all our beans are sourced ethically and sustainably. This helps us to support the industry, the farmers and of course… their goats! In addition to our beans we stock a wide range of domestic and commercial products, with next day delivery available on most of our range. We also offer purchase and lease options for commercial coffee machines, with consulting and training available too. If you have any queries, need help with an order or would like some product advise please don't hesitate to get in touch, we'll be happy to help :)


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

325 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,8

Todas as opiniões

(325)

133 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Fast delivery

Fast delivery, good price, will shop again from Clumsy Goat Coffee thank you.

12 de maio de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Mo,

Thank you for your positive review about our fast delivery and good pricing!

If you have any queries, we're here to help.

Have a nice day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Excellent coffees and supplies

Fast and reliable delivery, good quality of things received (Aeropress Coffee Maker, Timemore C35), and the Brazilian Super Crema Coffee Beans are especially well!

21 de abril de 2026
Opinião espontânea
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Resposta da Clumsy Goat Coffee

Hi David,

We're so glad that you are enjoying the Brazilian roast! Thank you for letting us know that the Aeropress and Timemore C35 arrived promptly.

If you need anything else, we're here to help.

Have a fantastic day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Item as described and arrived well…

Item as described and arrived well packed. Fast efficient service. Nice flavour of Turkish coffee, will probably get more once this tin is done. Great communication with Clumsy Goat suppliers

12 de maio de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Michael,

Thank you so much for your lovely review! We are so glad that you are enjoying your Turkish coffee.

We will be happy to help with anything else you need.

Have an amazing day!

The Clumsy Goat Team.

Classificada 3 em 5 estrelas

Delivery did not live up to website description, otherwise all fine

They were one of three suppliers of the espresso machine I wanted who were offering the most competitive price. I went with them because their commitment around speed of delivery seemed the best of the three. Unfortunately, actual delivery did not live up to what they stated on the website. I ordered the machine after 2pm on a Tuesday and the website indicated that it would therefore be dispatched the following day. But it wasn't. Nor was it dispatched on the Thursday. I rang them on Friday afternoon and then they confirmed it would be dispatched before close of play that day. The machine arrived on the Monday. The machine itself was as expected.

5 de maio de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Good afternoon,

Thank you for your feedback about your experience. We do apologise that it was not as quick a turnaround as expected and that you had to chase this up.

We are however glad to hear that the machine was as expected and we hope you are enjoying your new set up.

If you have any queries, we are happy to assist.

We hope you have a lovely day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Gaggia Milano…

Very pleased with my Gaggia Milano machine which came as a package with a grinder, I was pleasantly surprised with the grinder, its small, compact and quite heavy so stays put. Thank you excellent service, and fast response with my delivery query. Will be happy to purchase from you again

15 de maio de 2026
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logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Linda,

Thank you so much for taking the time to leave your lovely review! It's great to hear that you are happy with your new Gaggia machine and grinder.

We are happy to help if you have any queries.

We hope you have a fabulous day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Excellent quality Coffee

Excellent quality Coffee, delivery was prompt without issue. Will return in the future to purchase more.

12 de maio de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Ian,

Thank you so much for letting us know that the coffee is of excellent quality! We look forward to you returning to purchase more.

Please let us know if we can assist with anything else.

Have an Amazing day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Ordered a moccamaster select

Ordered a moccamaster select. Great price and super fast dispatch. Enjoying banging coffee within 48 hours. Recommend

21 de abril de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Good afternoon,

Thank you for your review and recommendation! We hope you are enjoying your new Moccamaster.

If we can assist with anything else, please let us know.

Have a lovely day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Recently bought Bodums coffee on the go…

Recently bought Bodums coffee on the go cup from clumsy Goat ( love the name ) and it’s got to be one of my better buys. Looks great and makes coffee easy. No hassle with the delivery arrived within the date arranged. Packaged well arrived in one piece with no breakages. Delighted with my purchase.

3 de maio de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Carol,

It's great to hear that you are delighted with your purchase! Thank you so much for letting us know that the Bodum cup arrived packaged well.

If you need anything from us in the future, please let us know.

We hope you have a wonderful day!

The Clumsy Goat Team.

Classificada 2 em 5 estrelas

Sorry, would not recommend.

Disappointing service.
Pricing Tip: Check the individual prices before buying a bundle—it was cheaper for me to buy the machine and grinder separately.
​Shipping: Order placed on Monday, but it took a week to arrive despite multiple phone calls to confirm a birthday deadline.
​Service: I was promised coffee as a gesture of goodwill for the delay, but two weeks later, nothing has arrived. Great equipment (Rancilio/Eureka), but a very frustrating buying experience.

2 de maio de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Good afternoon,

Thank you for your feedback. We’re very sorry for the pricing issue and for the delay with your delivery. We can see that your order took longer than we would usually expect, and that there was initially a pricing error. We are currently looking into what happened to prevent this from occurring again.

We would like to resolve this for you and have reached out to the email address linked to your order.

Please accept our apologies once again, and we hope to speak with you soon.

Kind regards,
The Clumsy Goat Team

Classificada 1 em 5 estrelas

The coffee has no aroma or good taste

27 de abril de 2026
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logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Hanna,

Thank you for your feedback, we're really sorry to hear that you didn't enjoy our coffee beans.

We would like to investigate this further for you. Would it be possible to send your order number across to us at hello@clumsygoat.co.uk so we can take a look? Alternatively you can reach us on 01706 452 922.

We would like to apologies again and we look forward to hearing from you.

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Impressive Customer Service

I ordered a Fellow Ode 2 Grinder and a Moccamaster Select here. I inadvertently received a Gen 1 grinder in a single box with no tracking information or evidence that the Moccamaster was in the order. I contacted Rachael at customer service who (in the age of the chatbot) was very precise, responsive, reassuring and tackled the problem head on. Being new to the UK, I had no printer to produce a return label and no clue where to find a FedEx in Reading to initiate the return. Rachael provided a label and guidance on FedEx locations near me. She also found the tracking on the missing Moccamaster. Eventually, everything returned and arrived correctly. I had a wonderful cup of coffee this morning. So the mix-up and the errors turned into a wonderful customer support experience in the end. For that reason alone, I would definitely order again. Rachael and Clumsy Goat also were kind enough to throw in a free gift of two large bags of coffee beans with the correct grinder. Top notch folks, thank you.

26 de abril de 2026
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logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Mark,

We really appreciate you taking the time to leave your lovely review! It's great to hear that Rachael was able to fully resolve the issue with the incorrect grinder being sent out and we hope you are enjoying the coffee.

If you need anything else, you know where we are.

We hope you have a fabulous day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Excellent

Excellent, speedy customer service. Ordered a tamper and some Fairtrade Brazilian Super Crema. Delivered quickly and the coffee tastes beautiful. Thank you, will be back for more!

20 de abril de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Mr Oshaughnessy,

We're so pleased to hear that you are enjoying the Brazilian Super Crema coffee beans!

We look forward to welcoming you back when you're ready for more.

Have an amazing day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Extremely pleased with my purchase and customer service

Extremely pleased with my purchase and experience with ClumsyGoat. They have exceptional customer service, I spoke to Rachael and she helped with all queries I had. I would recommend this company to anyone considering purchasing something from there. Many thanks 🙏

24 de abril de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Toby,

Thank you so much for taking the time to leave your review! We're really glad that Rachael was able to help with all the queries you had.

We are happy to assist if you need anything else.

We hope you have an amazing day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Eureka Atom 65W

Right price, prompt delivery of a Eureka Atom.

14 de abril de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Alan,

Thank you so much for your review. We hope you are enjoying your Atom grinder!

If you need anything else, we will be happy to help.

Have a lovely day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Had an issue with a high value order

Had an issue with a high value order. Although it took slightly longer than needed, they resolved the issue fully. I would order from these guys again the customer service is very good. Very impressed overall.

17 de novembro de 2025
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logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Chris,

Thank you for taking the time to leave your review! We do apologise that it took slightly longer than needed to reach a resolution for you, but we're glad that we could manage to get this resolved for you in the end.

If you need anything else in the future, please let us know and we will be happy to help.

We hope you have a wonderful day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Order arrived exactly as stated

Order arrived exactly as stated. It’s a great machine, not easy to find anywhere else.

10 de abril de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Struan,

Thank you so much for letting us know that your order arrived exactly as stated. We hope you are enjoying your new machine.

If we can assist with anything else, please let us know.

Have a fantastic day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

All good thanks.

3 de abril de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Gary,

Thank you so much for letting us know about your positive experience with us!

If you need anything else, please let us know.

We hope you have a lovely day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Ordered 250 g of espresso beans and…

Ordered 250 g of espresso beans and they were wonderful; at the beginning of the day it’s all about the taste and those one or two cups each day need to hit the spot. Have tried most brands on the supermarket shelves; a couple are good, not great, and most poor. Trying some online brands based on recommendations and Clumsy Goat is the winner so far - I think we’’ll try more of their selection and fill up the delivery box next time.

23 de março de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Stewart,

It's so great to hear that you are enjoying the beans you got from us! If you need any recommendations from us for what to try next, we are only a phone call away.

Have a lovely day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

10/10

I ordered a new setup after my Barista express packed up, shopping around and looking at all sorts of machines, all in one or grinder and machine combos i stumbled upon a good duo through clumsy goat, bellezza bellona and eureka mignon zero, customer service was brilliant, I had gone with next day delivery and firstly missing the slot Kate refunded me the next day delivery fee and assured it would be here the next day, and also the day after I ordered my new espresso machine and grinder they went on sale so she also deducted me the difference on what id paid the day previous, top notch, and I would highly reccomend and would definitely shop here again 10/10

17 de março de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Adam,

Thank you so much for your lovely review about our customer service! We're so glad that we were able to support when the delivery was late and offer you a partial refund due to a sale.

We hope you are enjoying your new set up and if you need anything else, we will be happy to help.

We hope you have a fantastic day!

The Clumsy Goat Team.

Classificada 5 em 5 estrelas

Lovely beans

Bought some of the Peruvian beans for my bean to cup machine. Lovely flavour and far less acidic than most. Delivery was in good time. Buying the small bag as an experiment was the right thing to do but per cup was expensive so just bought two 1kg bags which is much better value.

20 de março de 2026
Opinião espontânea
logótipo da Clumsy Goat Coffee

Resposta da Clumsy Goat Coffee

Hi Paul,

We're so glad that you are enjoying our Peruvian roast! Thank you for letting us know that the delivery arrived in good time.

If you need anything else, please let us know.

We hope you have a lovely day!

The Clumsy Goat Team.

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