Collective Legal Opiniões 

Carlos and the team at Collective Legal made the process of buying my property so stress free that it's encouraged me to continue adding property to my portfolio. Excellent experience!!!

Fast. Honest and made it a very easy sale. I would refer snigdha and Hussain. They were amazing.

Snighda and Hussain were great. Would definitely use Collective legal again.

Very poor sols. Just shows online don't act for their customer or others in the chain.
We were told 3 to 4 wks ago that the client was ready to exchange. There's has been 2 wks delay to securing the LISA and now we find out the week of exchange that they aren't ready and still have services to resolve.
Please stop using these firms who do not act proactively. They are cheap because they cut corner.

Collective Legal has been brilliant throughout our property transaction. Communication was excellent from start to finish, with regular updates and clear explanations that kept us informed every step of the way.

A huge thank you to Iman and the Exeter Pod. You were always friendly, approachable and incredibly responsive, and nothing ever felt like too much trouble. You made what can be a very stressful process feel so much smoother and far less daunting than our previous experiences. We really appreciated the care, attention to detail and reassurance throughout. We wouldn’t hesitate to recommend Collective Legal to anyone looking for a supportive, reliable conveyancing team.

We are reluctant to have to post a negative review as we are still in the process of conveyancing with collective legal via their Tottenham team.

We are experiencing many of the same issues that other negative reviews here have posted, we are struggling to get any updates from them and we are no longer able to get through to them on the phone. They have ignored all emails and phone calls we have sent or made within the last two weeks. We have been requesting an update on the sale/purchase of our house, given that the last update we had was that we are likely to be completed by the first week of July at the latest... Then we're stonewalled for two weeks. During this time, we missed a core deadline that we made the aware of related to a school placement and are now in the tricky position where our daughter may not have a school placement in the area she lives. Collective legal were aware of this deadline and in their own words completely understood the importance of this deadline.

The last update we had on Thursday, was that we would have our contracts on Friday. Again, this did not happen and they did not communicate with us and have again reverted to complete silence.

The constant silence, missing key information sent to them and inability to meet their own deadlines has meant that we have lost all trust in the team to do the job that we have hired them for and are worried that the sale will fall through because of them. I'd strongly urge anyone to stay well clear of collective legal.

We instructed Collective Legal in April to handle our house purchase. The process didn't get off to the smoothest start as we experienced problems with the ID verification app. After repeatedly trying to get hold of Collective Legal to clarify the issues and resolve a login loop, we were eventually able to continue with the purchase. There was then a quiet period while our searches were being carried out, which we understood to be a normal part of the process.
Once the searches were complete, however, communication became the biggest issue.
Over the following weeks, my husband and I repeatedly experienced the same pattern: promised callbacks that never arrived, unanswered emails, telephone numbers that either didn't work or didn't reach the person handling our case, apologies, new contact numbers that still didn't resolve the communication issues, and changing explanations for why things hadn't happened.
When the purchase changed from my brother-in-law to my husband, we were assured they would Email us the forms that day, which didn't happen. Instead, the onboarding stalled. We eventually discovered through the Homey support team that a new case needed to be created from the start because we found ourselves relaying messages between Collective Legal and Homey (the software they use) instead troubleshooting with them directly.

We gave our own deadline for this to be resolved because we needed to keep our purchase moving. Collective Legal extended that deadline, then missed it as well. Unfortunately, this wasn't an isolated incident. Throughout the process we experienced repeated missed commitments and revised timescales that also weren't met.
After nearly three months, we still hadn't completed onboarding. We lost confidence and instructed another conveyancer. Within days, our new conveyancer had completed our onboarding, reviewed our searches and contract pack, and progressed our purchase much further than it had under Collective Legal.
The final straw came when we learned that communication problems appeared to extend beyond us, and that other parties involved in the chain had also struggled to get in touch with Collective Legal. At that point we no longer felt we could rely on them to progress our purchase.
After we decided to transfer our case, Collective Legal suddenly offered us completion within two weeks if we stayed as well as a direct phone number, which means there was in fact a direct line all along.
By that stage, the issue wasn't the promise itself. Months of missed callbacks, changing explanations and missed commitments had left us with no confidence that further promises would be kept.
Unfortunately, based on our experience, I can't recommend Collective Legal.

Case ID: PU-GAO-008241

AVOID AVOID AVOID AT ALL COSTS

Your firm’s conduct throughout has been characterised by persistent delays, poor communication, and a clear lack of competence. What should have been a routine process has been unnecessarily prolonged due to repeated failures to act, to follow up matters, and to manage the transaction with any reasonable degree of professionalism.
During several calls with management who have taken on ownership to get our transaction progressed, they have all confirmed that our solicitor was left to his own devices and the incompetence was obvious to see, how has a solicitor been allowed to carry on performing duties when they do not possess the knowledge to do the job?
Furthermore, when we raised the issues directly with the solicitor as this was an extremely stressful time for us, my wife did raise her voice to get her points across was told to “chill out” and “take it easy”. This is appalling behaviour by your colleague and not the standard of communication we expected

Most notably, we have been forced to take on a substantial portion of the work ourselves. We have spent a significant number of hours liaising directly with Shropshire Council, Taylor Wimpey (the developer) and HML (the management company) , and other third parties in order to progress matters that should have been handled by your firm. This has included chasing responses, coordinating communication between parties, and resolving issues caused or left unaddressed by your team. The time and effort we have personally invested is entirely unacceptable and far beyond what any client should be expected to undertake.

It is evident that progress has frequently only been achieved as a direct result of our intervention. In effect, we have paid for a professional service that has not been delivered, while simultaneously undertaking the responsibilities ourselves.

The delays and failures on your part have caused unnecessary stress, disruption, and potential financial impact. This level of service represents a serious breach of the standards expected of a regulated legal provider.

Fantastic, helpful team. Would definitely use again.

I can’t recommend Snigdha and the Zeta team at Collective Legal highly enough. They helped get both my house sale and purchase over the line, and their professionalism and support throughout were outstanding.

The exchange of contracts was particularly stressful, but Snigdha was always there at the end of the phone when I needed reassurance or an update. Nothing was ever too much trouble, and she took the time to explain everything in plain English so I always understood what was happening. Responses were consistently prompt, which made a huge difference during such a stressful process.

Having been through the conveyancing process before, I can honestly say this is the best experience I’ve had. Snigdha and the whole Zeta team were organised, proactive, and genuinely cared about getting everything completed as smoothly as possible.

Unfortunately, the conveyancer acting for the bottom of the chain wasn’t on the ball and almost jeopardised both the sale and purchase. That really highlighted just how important it is to have an experienced, responsive team on your side. In my opinion, it’s exactly why Collective Legal, and especially the Zeta team, come so highly recommended.

Thank you again to Snigdha and everyone on the Zeta team for all your hard work—I wouldn’t hesitate to recommend you to anyone looking for a first-class conveyancing service.

The conveyancing team was reliable and efficient. Kavishka and Minuri were so helpful. Thank you; it was a great experience using your service.

Our house purchase was far from straightforward and became quite stressful at times, but having Kavishka and Minuri from Chester Team looking after our case gave us more reassurance. They were always responsive, professional, and supportive throughout the entire journey. No question was ever too much trouble, and they always took the time to keep us updated, put our minds at ease and have never ignored any of our emails. Thanks to their hard work and dedication, we are now in our first home, and we couldn't be more grateful.

Nice staff at the Birmingham team, personable, got my property purchase over the line swiftly

I would highly recommend Collective legal they stepped in for us at last minute due to a conflict of interest with our first solicitors. They were excellent in their communication, coming back to us quickly when we had questions and queries, I cannot fault them. They got things sorted in time for our original completion and I cannot thank the team especially Sara Anwar and the guys from compliance and finance. Would 100% recommend they were excellent. Thanks again.

An absolutely disgraceful company, avoid at all costs if you don't wish for a horrible experience.

Having enlisted collective legal for a simple house sale no chain no mortgage, the company are now fully ghosting me as they dont know how to remove a name off the land registry. A simple task for a UK based firm. No responses for weeks on end. Will have to charge back and start again. For your own good AVOID!!

Great company to deal with and was always quick to answer any questions I had thankyou

Woeful. Cannot get hold of anyone for over a weeks. Simple house sale is being delayed. Buyer angry, no contact number works. Based abroad so no way to contact them. Can someone please contact me. I have emailed repeatedly over the last few weeks

Edit - got a call following this review today told I would get a call back in 1hr. That was 6 hrs ago.

Disorganized, poor communication, and zero proactivity
We were recommended Collective Legal by our estate agent. As first-time sellers, we took the recommendation, but we deeply regret not doing our own research. What started with great customer service and an all-inclusive quote quickly went downhill. We were directed to an onboarding app that offered zero support. We were forced to answer irrelevant, mandatory tick-box questions that later caused issues in our process. Communication was non-existent. We went weeks without updates, wrongly assuming everything was moving smoothly. Because this was an auction sale of a leasehold property, we knew delays could happen, but Collective Legal's handling was terrible. They emailed the management company for two months with no response and never bothered to pick up the phone to chase them or verify the email address. Critical information requests were missed at the start, severely delaying our timeline.
I had to chase them constantly. They would tell me everything was up to date, only to request more information hours later. It was highly disorganized and felt like they simply did not care.
They completely breached their contract with us. We were promised a dedicated conveyancer but dealt with multiple random people. Customer service was non-existent, and there was zero transparency.
I only received daily updates during exchange and completion after launching my third formal complaint, when a staff member named Youssef finally stepped in to help.
Avoid this firm if you want a stress-free sale.

After an initial rocky start with the process, I cannot fault Chirag. He was always contactable, kept us updated and generally just very pleasant to deal with. If only all the staff were like Chirag!

Snigdha and Ellis were really helpful throughout the whole process. They kept us updated regularly and were always quick to respond whenever we had questions. The conveyancing portal was also very easy to use and made everything much simpler for us. Overall, it was a smooth experience and we’d definitely recommend them.