Collective Legal Opiniões 

157
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Everyone was extremely helpful and responsive. Agreed timelines were met at every stage and felt very stress free. The online process was easy and efficient. Would definitely use again.

Classificada 1 em 5 estrelas

Do not use! 0 communication, missed every deadline and the service is appalling. 1 day before completion my solicitor went on holiday without handing over my sale and left me chasing them till 5pm. Pa... Ver mais

Classificada 5 em 5 estrelas

We had a really positive experience with the team at Collective Legal. Kiyoshi and Akila were brilliant, they kept us informed regularly and chased the other side without us even needing to ask, and t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was my second property that I purchased and compared to the previous law, collective legal was really fast, responsive and very tech oriented. Carlos from theta pod was working on my case and he... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Especialista em transferência de propriedades

Escrito pela empresa

Conveyancing law firm that focuses on a bespoke service, putting customer service as the heart of everything it does.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

157 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 48% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(157)

142 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

BE WARNED!

There is no way these review can be real!
I’ve sold over a thousand properties in my career and this is the most incompetent, chaotic, unprofessional, company I have ever dealt with.
They beggar belief!

27 de abril de 2026
Opinião espontânea
logótipo da Collective Legal

Resposta da Collective Legal

Hi Heather,

Thank you for your feedback. We take comments like this seriously, though we must admit the strength of your remarks suggests there may be specific issues we’re not yet aware of.

We’d really appreciate the opportunity to look into this properly. Could you please provide a few more details about your experience with us—such as the property address or reference number, and the key points where you feel things went wrong?

Once we have this information, we’ll investigate thoroughly and respond accordingly.

We look forward to hearing from you.
Seth

Classificada 5 em 5 estrelas

Excellent service less than 6 weeks to complete

I was a bit sceptical about doing everything online but needed not have worried as had an outstanding experience with the conveyancing team at Collective Legal in Ashford. Special thanks to Sanduni, Dillon and Ethan who handled the sale of my property with incredible efficiency, completing everything in just over 6 weeks — far quicker than I ever expected.

From the very beginning, they were professional, responsive, and highly organised. Communication was excellent throughout, with regular updates and clear explanations at every stage, which made the whole process feel straightforward and stress-free.

Their attention to detail and ability to keep things moving really stood out, and it was clear they genuinely cared about delivering a great result. I’m extremely grateful for their hard work and wouldn’t hesitate to recommend Collective Legal to anyone looking for a reliable and efficient conveyancing solicitor.

24 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Happy with the service and communication through the process (both on the sale and purchase side) and especially appreciated the advice, patience, and resilience throughout from Abdurrahman Jawzi

10 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid Collective Legal if you want a smooth transaction

I would strongly advise against using Collective Legal Conveyancers. My experience was one of the most frustrating and disorganised I have encountered in any professional context.

I instructed them through Homey to handle the sale of my one-bedroom flat — a simple, chain-free sale agreed back in October 2025, completion finally happened April 2026. The process has taken an excessively long time with no satisfactory explanation. My first solicitor went completely AWOL. Only after I chased repeatedly was I transferred to a new conveyancer — someone I never actually spoke to and had to contact constantly via email and chase via WhatsApp just to get basic updates.

Communication throughout was informal, disjointed, and conducted almost entirely through a WhatsApp group and phone calls. There was little formal correspondence, no paper trail, and nothing put in writing — entirely inappropriate for a legal transaction. I was left to piece together what was happening with no proactive guidance whatsoever.

At every stage there has been confusion and delay. The situation reached its worst point at exchange, when a completion statement arrived containing errors and then the revised statement with no name, title or contact details on it, and I was never even asked to sign it.

They state fees are transparent, they were not. Additional fees which had not been mentioned at any point of the transaction were only highlighted when I asked for a review on the account and what I would be charged upon completion.

Collective Legal Conveyancers were at times verging on incompetent, consistently reactive rather than proactive, and defensive when issues were raised. This is not what you want from a conveyancer when dealing with one of the biggest financial transactions of your life. Avoid.

14 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service – they’re involved in a number of my transactions and consistently deliver.

We recently completed what was probably one of the most challenging sales of my career. The chain included an auction property and a council buyback, which added multiple layers of complexity. Despite this, the team at Collective Legal maintained excellent communication throughout.

We achieved a simultaneous completion at 4:45pm on the day, and most importantly, no one was left without a home. A fantastic result under pressure.

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Me and my partner used Collective legal for buying our first house. They were extremely helpful and professional throughout the whole process providing us regular updates and helping us understand everything going on. Vinoli and Muni couldn't have been better.

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very attentive

Very attentive, good service from AJ, at no point were my solicitor an issue in the process. Minor issue with final bill being the incorrect amount but this was swiftly resolved. I would recommend this to a friend.

31 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Shockingly bad service from Collective…

Shockingly bad service from Collective Legal. We were kept in the dark all the way though, they did not talk us through the process at all and didn't send us the documents to view and sign until very close to the completion date, putting the chain in jeopardy. At one point we hadn't heard from them in weeks and saw no progress logged on the Homey site so we started looking into whether we could change solicitors. They wasted a day changing my surname from the correct one to my maiden name on the documents, which could have been avoided by actually looking at the identity documents we submitted at the start and querying it if they weren't sure. Even after agreeing that I could use my current surname, the maiden name was still auto-filled as my digital signature. I also had to chase several times to get answers to my simple questions which they had tried to straight up ignore.

For Collective legal: my homey ref was PU-JHY-0006 and the staff "helping" / making things harder for me were POD Name- Thteta and main contact Eksha Limbu

27 de março de 2026
Opinião espontânea
logótipo da Collective Legal

Resposta da Collective Legal

Thank you for your feedback.

We’re sorry to hear that your experience did not meet expectations and appreciate you taking the time to share such detailed comments. We understand how important clear communication and timely updates are, particularly during a property transaction.

Your concerns regarding communication, document handling, and the issues with your name have been noted. This is not the level of service we aim to provide, and we will be reviewing this internally with the relevant team members to better understand what occurred.

We also note your comments regarding response times and the need to chase for updates, and we appreciate how frustrating this would have been.

Thank you for providing your reference number—this will assist us in carrying out a full review.

Kind regards,
Seth

Classificada 1 em 5 estrelas

I would not recommend Collective Legal…

I would not recommend Collective Legal as a conveyancer. Their staff is uncommunicative and prone to lying. I suspect that I was also nearly a victim of fraud when they insisted that I pay them more than was actually required for our transaction. It took several emails insisting that our completion statement reflect what was actually quoted at the beginning. There were line items on their original statement that were actually free services per their terms of business and a blanket CHARGE for "deposit" which esentially negated the money I had put down on the service. Even after they finally accepted the changes to the correct statement, there was no acknowledgement or apology for the mistakes they had made which would have cost us a signifigant amount of money. My wife and I both sent several questions which were ignored. Important documents were changed without notice after we gave our approval. Lies were told to the estate agent and solicitors of the people we were buying from, mostly to do with how close we were to being ready to exchange. This whole experience has caused us a lot of anxiety. Again, I would not recommend them at all and will likely be submitting a complaint to the CLC and SRA.

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Sanjay and Minuri from the Birmingham…

Sanjay and Minuri from the Birmingham office were my Solicitors. They did an amazing job - we managed to push to competed in roughly 8 weeks! I did have to chase up acouple times but that's to be expected, both Sanjay and Minuri we're very helpful! would reccomend!

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have just sold my house with Homey today!

I have just sold my house with Homey and collective legal and I can’t recommend them enough! This was such a stressful huge thing for me that I haven’t done for 12 years. I was tempted to go with what I call old fashioned solicitors but am so pleased I didn’t.

They have a totally slick approach and professional at all times. A WhatsApp group that just meant everyone was in touch and could ask/gain knowledge and advice instantaneously. A really refreshing modern way of selling and buying! Great teamwork and responsive communication always. My sale wasn’t easy and there were a few complex issues for the team to deal with which they did impeccably! They always had time for me whenever I called or emailed and no matter what I asked or how many times I asked, the team were always on hand to answer and give me that reassurance which is so important when you are dealing with such a huge stressful life event. It’s something they deal with on a day to day basis but it’s something that to most people, definitely myself, is so alien and stressful. They made me feel like I was their only client!

Team Lambda, Thasneem & Thashmialan and all overs who were involved were just brilliant! Dont think twice before using them!

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Can’t recommend enough

Can’t recommend enough, both Vinoli and Muni were very helpful making the process as first time buyers extremely easy and stress free.

27 de março de 2026
Opinião espontânea
logótipo da Collective Legal

Resposta da Collective Legal

Thank you for your wonderful feedback.

We’re delighted to hear that your experience as first-time buyers was made easy and stress-free. That’s exactly the kind of support we aim to provide.

Vinoli and Muni will be especially pleased to hear your kind words—we’ll be sure to pass this on to them.

Congratulations on your purchase, and we wish you all the best in your new home.

Seth

Classificada 5 em 5 estrelas

A great easy experience thanks to all

A great easy experience thanks to all

26 de março de 2026
Opinião espontânea
logótipo da Collective Legal

Resposta da Collective Legal

Thank you for your feedback.

We’re glad to hear that you were happy with our service. Your support means a lot to us, and we’ll continue working hard to provide the best experience possible.

Warm regards,
Seth

Classificada 5 em 5 estrelas

Took some getting used to a new way for…

Took some getting used to a new way for me of property purchase,but the consistency and the professional staff at the Liverpool office made it easy. Thank you shannal s and all the team....

18 de março de 2026
Opinião espontânea
logótipo da Collective Legal

Resposta da Collective Legal

Thank you for your kind review—we really appreciate you taking the time to share your experience.

We understand that adapting to a new way of handling a property purchase can take some getting used to, so it’s great to hear that the consistency of our service and support from our Liverpool team made the process easier for you. Shannal and the team will be especially pleased to hear your feedback.

Thank you again for choosing us, and we wish you all the best moving forward.

Best regards,
Seth

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